A support agent resolves an incident associated with an alert. What is the best method to close the alert?

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yusuf sivrikaya · Accepted Answer

Set the evt_mgmt.incident_closes_alert

yusuf sivrikaya · Answer

Set the evt_mgmt.alert_closes_incident

yusuf sivrikaya · Answer

Switch over to the alert form and close the alert manually

yusuf sivrikaya · Answer

Create a business rule on the alert table to match the associated Incident with its respective alert

yusuf sivrikaya · Answer

Create a business rule on the incident table

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