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Question 34 - CIS-SPM discussion

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Is resource capacity derived from FTE or schedules?

A.
Only Schedules.
Answers
A.
Only Schedules.
B.
Both.
Answers
B.
Both.
C.
Neither.
Answers
C.
Neither.
D.
Only FTE.
Answers
D.
Only FTE.
Suggested answer: A

Explanation:

Resource capacity is the total number of hours that a resource or a group of resources is available for work in a given time period. According to theProduct Documentationfor ServiceNow, resource capacity is derived from the user or group schedule, which defines the working hours and days for each resource. The group capacity is rolled up from the schedules of all the members. Note: Capacity is not derived from FTE, but from schedules. Both FTE and schedules must be in synchronization with each other. FTE is a measure of how much work a resource can perform in a standard work week, and it is used to calculate the resource demand and allocation.

asked 23/09/2024
Gerrit Struik
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