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Question 1

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When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between ''what is'' and __________________.

Question 2

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Which of the following would likely not be a CTQ (Critical-to-Quality) for the purchase of a product?

Question 3

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The Pareto Chart is a tool that displays data that typically follows what ratio?

Question 4

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Al bought a handheld GPS from his local electronics store. When he entered an address it would not function. For the manufacturer of the GPS this would be categorized as what type of cost?

Question 5

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As we identify customer and supplier requirements for a SIPOC we are urged to use the RUMBA approach which stands for _____________, Understandable, Measurable, Believable and Achievable.

Question 6

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Inputs that may affect your process to some degree but are not critical, are difficult to quantify and are random in nature are referred to as ___________.

Question 7

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_____________ represents all the variation that one can expect to experience from the output of the subject process.

Question 8

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A Belt gathered the following defect data for a polyurethane production line and wanted to assemble it into a Pareto Chart. The correct order from left to right in the chart would be: Data:Trimming

Question 9

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The length of wooden beams being sawed is measured by a line operator. Which is least likely to be influenced by the instrument?

Question 10

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One of the primary benefits of your team working together to create an X-Y Diagram is that the data collected from this exercise is accurate and certain.

Question 31 - ICYB discussion

The Value Chain in an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs.

True

False

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asked 23/09/2024

Kodjo Boessi

33 questions

Your answer: A B

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