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Question 1

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Universal Containers (UC) wants to use Flow to bring data from unified Data Cloud objects to prompt templates. Which type of flow should UC use?

Question 2

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Universal Containers (UC) recently rolled out Einstein Generative capabilities and has created a custom prompt to summarize case records. Users have reported that the case summaries generated are no

Question 3

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What is best practice when refining Einstein Copilot custom action instructions?

Question 4

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Universal Containers' service team wants to customize the standard case summary response from Einstein Copilot. What should the AI Specialist do to achieve this?

Question 5

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Universal Containers wants to be able to detect with a high level confidence if content generated by a large language model (LLM) contains toxic language. Which action should an Al Specialist take

Question 6

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Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer's toxicity scoring t

Question 7

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Universal Containers has an active standard email prompt template that does not fully deliver on the business requirements. Which steps should an AI Specialist take to use the content of the standa

Question 8

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The marketing team at Universal Containers is looking for a way personalize emails based on customer behavior, preferences, and purchase history. Why should the team use Einstein Copilot as the sol

Question 9

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Leadership needs to populate a dynamic form field with a summary or description created by a large language model (LLM) to facilitate more productive conversations with customers. Leadership also wa

Question 10

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Universal Containers is considering leveraging the Einstein Trust Layer in conjunction with Einstein Generative AI Audit Dat a. Which audit data is available using the Einstein Trust Layer?

Question 81 - Certified AI Specialist discussion

Universal Containers (UC) has recently received an increased number of support cases. As a result, UC has hired more customer support reps and has started to assign some of the ongoing cases to newer reps.

Which generative AI solution should the new support reps use to understand the details of a case without reading through each case comment?

Einstein Copilot

Einstein Sales Summaries

Einstein Work Summaries

Show Answer

asked 26/09/2024

Matthew Wunder

42 questions

Your answer: A B C

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