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Question 29 - AD0-E602 discussion

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A financial services company with Adobe real-time CDP is able to combine data sources from their branches and online tools in real time to create one combined segment of recent account openers.

Which two strategic use cases should the financial services company explore when activating this new segment? (Choose two.)

A.
Include segment as a seed for lookalike modelling high LTV
Answers
A.
Include segment as a seed for lookalike modelling high LTV
B.
Personalize their website to serve a message upselling account openers with an exclusive savings account offer
Answers
B.
Personalize their website to serve a message upselling account openers with an exclusive savings account offer
C.
Target recent account openers with paid media campaigns advertising check order renewals
Answers
C.
Target recent account openers with paid media campaigns advertising check order renewals
D.
Reach new segment with an email campaign reminding openers to set up recurring deposits
Answers
D.
Reach new segment with an email campaign reminding openers to set up recurring deposits
Suggested answer: A, D

Explanation:

According to the Adobe documentation, lookalike modelling is a use-case that involves creating segments of high-value customers who share similar characteristics or behaviors and using them as seeds to find new prospects who are likely to have high lifetime value (LTV). This use-case could help the financial services company acquire more profitable customers by targeting them with relevant offers. Similarly, reaching the new segment with an email campaign reminding openers to set up recurring deposits is a use-case that involves creating segments of customers who have recently opened an account and encouraging them to take actions that increase their loyalty and retention.

This use-case could help the financial services company increase customer satisfaction and revenue by offering them incentives and benefits for setting up recurring deposits.

Reference: https://experienceleague.adobe.com/docs/experience-platform/segmentation/use-cases/lookalikemodeling.html?lang=en

https://experienceleague.adobe.com/docs/experienceplatform/segmentation/use-cases/customer-reengagement.html?lang=en

asked 02/10/2024
Junan Kuah
36 questions
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