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Question 287 - 220-1101 discussion

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A technician is preparing laptops for deployment to a medical department. The laptops require SSDlevel encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?

A.
Recorder the priority in Widows Boot Manager.
Answers
A.
Recorder the priority in Widows Boot Manager.
B.
Check to make sure Secure Boot is turned on.
Answers
B.
Check to make sure Secure Boot is turned on.
C.
Ensure that the Trusted Platform Module enabled.
Answers
C.
Ensure that the Trusted Platform Module enabled.
D.
Verify that the latest updates are installed.
Answers
D.
Verify that the latest updates are installed.
Suggested answer: C

Explanation:

The Trusted Platform Module (TPM) is a hardware component that provides cryptographic functions and secure storage for encryption keys, passwords, and certificates. BitLocker requires a TPM to be enabled and activated in the BIOS or UEFI settings of the laptop in order to use SSD-level encryption.

The technician should check that the TPM is enabled and activated before trying to turn on BitLocker.

Reference: https://partners.comptia.org/docs/default-source/resources/a-core-series-combinedcontent-guide

(page 34)

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asked 02/10/2024
Muhammad Hafizh
29 questions
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