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Question 288 - 220-1101 discussion

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A customer brings a phone top a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application. but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?

A.
Check the storage space.
Answers
A.
Check the storage space.
B.
Inspect the screen for damage.
Answers
B.
Inspect the screen for damage.
C.
Install the latest updates.
Answers
C.
Install the latest updates.
D.
Recalibrate the digitizer.
Answers
D.
Recalibrate the digitizer.
Suggested answer: A

Explanation:

One of the possible causes of extreme slowness and application crashes on a phone is low or insufficient storage space. This can affect the performance and functionality of the phone, as well as prevent new applications from being installed or updated. The technician should check the storage space on the phone and see if there is enough free space available for the diagnostic application and other operations. The technician should also advise the customer to delete or move any unnecessary or unused files, apps, or data from the phone to free up some space. Reference: https://partners.comptia.org/docs/default-source/resources/a-core-1-content-guide (page 10)

asked 02/10/2024
Dawn Silva
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