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Question 295 - 220-1101 discussion

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A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

A.
Restart the Videoconference.
Answers
A.
Restart the Videoconference.
B.
Replace the laptop.
Answers
B.
Replace the laptop.
C.
Check the audio inputs.
Answers
C.
Check the audio inputs.
D.
Try another microphone.
Answers
D.
Try another microphone.
Suggested answer: C

Explanation:

The technician should check that the audio inputs are configured correctly for the videoconference software and that they are not muted or disabled.The technician should also make sure that the microphone is plugged in properly and that it is not faulty or damaged.If possible, the technician should test the microphone on another device or use another microphone on the same device to isolate the problem. Reference: https://partners.comptia.org/docs/default-source/resources/a-core1-content-guide

(page 11)

asked 02/10/2024
Gustavo Castro
34 questions
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