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Question 294 - 220-1101 discussion

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A user’s Windows computer started running slowly after the installation of a CAD program. The computer has intermittent timeouts and often has to be rebooted to restore functionally. The computer seems to work correctly if the application is not running. Which of the following should the technician do NEXT to help troubleshoot the issue? (Select TWO).

A.
Replace the video card.
Answers
A.
Replace the video card.
B.
Research the requirements of the application.
Answers
B.
Research the requirements of the application.
C.
Install a new case fun.
Answers
C.
Install a new case fun.
D.
Run chkdsk on the HDD.
Answers
D.
Run chkdsk on the HDD.
E.
Check the Event Viewer logs.
Answers
E.
Check the Event Viewer logs.
F.
Reinstall the application.
Answers
F.
Reinstall the application.
Suggested answer: B, E

Explanation:

The technician should research the requirements of the CAD program to see if the computer meets them or needs any upgrades or updates to run it properly. The technician should also check the Event Viewer logs to see if there are any errors or warnings related to the application or system performance that could indicate the cause of the problem or suggest a solution. Reference:

https://www.comptia.org/training/books/a-core-1-220-1101-study-guide (pages 43, 47)

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asked 02/10/2024
Martin Gucký
51 questions
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