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Question 293 - 220-1101 discussion

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A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the fallowing actions should the technician do to resolve this issue?

A.
Replace the fuser.
Answers
A.
Replace the fuser.
B.
Adjust the rollers.
Answers
B.
Adjust the rollers.
C.
Update the driver.
Answers
C.
Update the driver.
D.
Shake the toner
Answers
D.
Shake the toner
Suggested answer: C

Explanation:

One of the possible causes of random and incorrect characters appearing on print jobs sent to a laser printer is an outdated or corrupted driver. The driver is a software component that communicates between the operating system and the printer, and converts data into a format that the printer can understand. If the driver is outdated or corrupted, it may send incorrect or garbled data to the printer, resulting in poor print quality or errors. The technician should update the driver to the latest version from the manufacturer’s website, or uninstall and reinstall it if necessary. Reference:

https://www.comptia.org/training/books/a-core-1-220-1101-study-guide (page 47)

asked 02/10/2024
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