Question 346 - 220-1101 discussion

The correct answer is A. Turn on the laptop and move it again to replicate the issue.

One of the basic troubleshooting techniques is to reproduce the problem and observe the symptoms.

This can help to identify the cause and the solution of the issue. By turning on the laptop and moving it again, the technician can verify if the noise is related to the laptop's movement, and if it affects the laptop's performance or stability. The noise could indicate a loose or damaged component, such as a fan, a hard drive, or a cable, that needs to be fixed or replaced.

The other options are not the best next steps, because they do not confirm the source of the problem, and they may cause more damage or complications. Reseating the memory modules and the SSD (option B) may be helpful if the laptop has booting or performance issues, but it is unlikely to solve the noise problem. Removing the internal battery and looking for loose parts (option C) may be risky if the technician does not follow proper safety precautions, such as disconnecting the power cord and wearing an anti-static wrist strap. Inspecting the connections for a damaged cable (option

D) may be part of the troubleshooting process, but it should be done after replicating the issue and narrowing down the possible causes.

For more information about laptop troubleshooting steps, you can refer to the following web search results: Computer Basics: Basic Troubleshooting Techniques, Use a fix-it tool with Windows 10, 6 Ways to Troubleshoot a Computer.