ExamGecko
Question list
Search
Search

List of questions

Search

Related questions











Question 398 - 220-1101 discussion

Report
Export

After a corporate office upgraded its Ethernet wiring, a number of users are unable to access the internet. A technician establishes a theory for troubleshooting the issue and tests it, but the theory is incorrect. Which of the following should the technician do next?

A.
Document the findings.
Answers
A.
Document the findings.
B.
Gather additional details.
Answers
B.
Gather additional details.
C.
Escalate the problem.
Answers
C.
Escalate the problem.
D.
Identify user changes.
Answers
D.
Identify user changes.
Suggested answer: B

Explanation:

The correct answer is B. Gather additional details.

According to the CompTIA troubleshooting process for the A+ certification exams1, the technician should gather additional details after testing a theory that is incorrect. This step helps to identify the problem more accurately and establish a new theory of probable cause. The other options are not appropriate for this stage of the troubleshooting process. Documenting the findings, escalating the problem, and identifying user changes are steps that should be done later in the process, after determining the cause and implementing a solution1.

asked 02/10/2024
paloma giraudo
34 questions
User
Your answer:
0 comments
Sorted by

Leave a comment first