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Question 564 - 220-1101 discussion

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A user reports having an issue charging a laptop from home. When the user connects the USB-C adapter that is attached to the office workstation to the laptop charging port, the laptop charges correctly When the user connects the home USB-C adapter to the laptop charging port, the laptop does not charge Which of the following should the technician do to ensure the user can work at home and in the office?

A.
Provide a UPS for the user's home office.
Answers
A.
Provide a UPS for the user's home office.
B.
Give the user an OEM power supply for home use.
Answers
B.
Give the user an OEM power supply for home use.
C.
Replace the user's laptop with a desktop, and enable remote log-in
Answers
C.
Replace the user's laptop with a desktop, and enable remote log-in
D.
Instruct the user to use a USB-C hub when working at home.
Answers
D.
Instruct the user to use a USB-C hub when working at home.
Suggested answer: B

Explanation:

The issue described suggests that the home USB-C adapter may not be compatible with the laptop or may not meet the necessary power requirements to charge the device. Providing the user with an Original Equipment Manufacturer (OEM) power supply ensures compatibility and reliability, as OEM chargers are specifically designed to work with the laptop model in question. This solution ensures that the user can work efficiently both at home and in the office without facing charging issues, as OEM power supplies adhere to the specific voltage and amperage requirements of the device.

Reference: Hardware 1101.docx, 'Power Supplies' section.

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asked 02/10/2024
Kayode Omotosho
40 questions
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