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Question 579 - 220-1101 discussion

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A user contacted the help desk about files that disappeared from a laptop. The technician discovered during troubleshooting that the drive was corrupt due to a possible mechanical failure, but the files were still readable. Which of the following actions did the technician take during troubleshooting?

(Select two).

A.
Checked S.M.A.R.T. information
Answers
A.
Checked S.M.A.R.T. information
B.
Made sure the replacement drive was compatible
Answers
B.
Made sure the replacement drive was compatible
C.
Ran CHKDSK
Answers
C.
Ran CHKDSK
D.
Reseated the HDD connector
Answers
D.
Reseated the HDD connector
E.
Increased the page file size
Answers
E.
Increased the page file size
F.
Updated the firmware
Answers
F.
Updated the firmware
Suggested answer: A, C

Explanation:

S M.A.R.T. (Self-Monitoring, Analysis, and Reporting Technology) is a feature of hard drives that monitors various parameters, such as temperature, error rate, spin-up time, and seek time, to assess the health and performance of the drive. S.M.A.R.T. can also predict the likelihood of failure based on the historical trends of these parameters. A technician can check the S.M.A.R.T. information of a hard drive using various tools, such as the BIOS, the operating system, or third-party software. Checking the S.M.A.R.T. information can help the technician diagnose the cause and severity of the drive corruption and determine the best course of action. CHKDSK (Check Disk) is a command-line utility that scans the file system and the disk surface for errors and attempts to fix them. CHKDSK can also recover readable data from bad sectors and mark them as unusable. A technician can run CHKDSK on a corrupt drive using various options, such as /f (fix errors), /r (recover data), or /x (dismount the drive). Running CHKDSK can help the technician repair the drive corruption and retrieve the missing files.


How to Check Your Hard Drive's Health | PCMag1

How to Check a Disk from Windows - dummies2

How to Use CHKDSK in Windows 10 - Lifewire3

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asked 02/10/2024
Thomaz Stepheson
44 questions
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