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Question 665 - 220-1101 discussion

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A user's computer is experiencing poor performance. A technician runs a diagnostic tool on the hard drive, and the results show a significant increase in the number of reallocated sectors. Which of the following steps should the technician take next?

A.
Run sfc /scannow on the hard drive.
Answers
A.
Run sfc /scannow on the hard drive.
B.
Replace the hard drive.
Answers
B.
Replace the hard drive.
C.
Runchkdsk /f on the hard drive.
Answers
C.
Runchkdsk /f on the hard drive.
D.
Reformat the hard drive.
Answers
D.
Reformat the hard drive.
Suggested answer: B

Explanation:

A significant increase in the number of reallocated sectors on a hard drive is a clear indication that the drive is experiencing physical damage or wear and tear that cannot be repaired through software means. Reallocated sectors are bad sectors that the drive's firmware has marked as unusable and moved data to spare sectors. This is often a precursor to drive failure. Therefore, the most prudent next step is to replace the hard drive to ensure data integrity and system reliability.

CompTIA A+ Core 1 Exam Objectives Section 5.3: Given a scenario, troubleshoot and diagnose problems with storage drives and RAID arrays.

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asked 02/10/2024
Jonathan McGurgan
34 questions
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