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Question 667 - 220-1101 discussion

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A user reports that files are taking hours to transfer from a device to an external USB drive. The technician confirms that the device's cables are connected and the correct USB port is being used. Which of the following steps should the technician take next when troubleshooting the issue?

A.
Turn off all Bluetooth devices.
Answers
A.
Turn off all Bluetooth devices.
B.
Update the device drivers.
Answers
B.
Update the device drivers.
C.
Replace the USB drive.
Answers
C.
Replace the USB drive.
D.
Replace the device's USB port.
Answers
D.
Replace the device's USB port.
Suggested answer: B

Explanation:

When a device is experiencing slow file transfers to an external USB drive and the physical connections are confirmed to be correct, the next step is to update the device drivers. Outdated or corrupt drivers can cause suboptimal performance and slow transfer speeds. Updating the drivers can resolve these issues and improve the device's communication with the USB drive, leading to faster file transfers.

CompTIA A+ Core 1 Exam Objectives Section 5.0: Hardware and Network Troubleshooting.

asked 02/10/2024
AARON MCCOMBS
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