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A technician needs to replace two RAID controllers on a database server as part of an upgrade. The server has six external storage arrays and eight internal disks that are controlled by the two RAID controllers. The technician completes the replacement and powers the systems back on, but the server OS detects several missing disks in the configuration. Which of the following steps should the technician take first to resolve this issue?
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Question 142 - SK0-005 discussion

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A technician has several possible solutions to a reported server issue. Which of the following BEST represents how the technician should proceed with troubleshooting?

A.
Determine whether there is a common element in the symptoms causing multiple problems.
Answers
A.
Determine whether there is a common element in the symptoms causing multiple problems.
B.
Perform a root cause analysis.
Answers
B.
Perform a root cause analysis.
C.
Make one change at a time and test.
Answers
C.
Make one change at a time and test.
D.
Document the findings, actions, and outcomes throughout the process.
Answers
D.
Document the findings, actions, and outcomes throughout the process.
Suggested answer: C

Explanation:

This is the best way to proceed with troubleshooting when the technician has several possible solutions to a reported server issue. Making one change at a time and testing allows the technician to isolate the cause and effect of each solution and determine which one works best. It also helps to avoid introducing new problems or complicating existing ones by making multiple changes at once. Determining whether there is a common element in the symptoms causing multiple problems is a good step to perform before identifying possible solutions, but not after. Performing a root cause analysis is a good step to perform after resolving the issue, but not during. Documenting the findings, actions, and outcomes throughout the process is a good practice to follow at every step of troubleshooting, but not a specific way to proceed with testing possible solutions. Reference:

https://www.howtogeek.com/174288/how-to-tell-if-your-computer-is-overheating-and-what-to-doabout- it/ https://www.howtogeek.com/428483/what-is-end-to-end-encryption-and-why-does-itmatter/

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asked 02/10/2024
Dusan Munjiza
42 questions
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