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Question 182 - SK0-005 discussion

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A server administrator made a change in a server's BIOS in an attempt to fix an issue with the OS not turning on. However, the change did not successfully correct the issue. Which of the following should the server administrator do NEXT?

A.
Reinstall the server OS in repair mode while maintaining the data.
Answers
A.
Reinstall the server OS in repair mode while maintaining the data.
B.
Flash the BIOS with the most recent version.
Answers
B.
Flash the BIOS with the most recent version.
C.
Reverse the latest change made to the server and reboot.
Answers
C.
Reverse the latest change made to the server and reboot.
D.
Restart the server into safe mode and roll back changes.
Answers
D.
Restart the server into safe mode and roll back changes.
Suggested answer: C

Explanation:

The best practice for troubleshooting is to follow a logical and systematic process that involves identifying the problem, establishing a theory of probable cause, testing the theory, establishing a plan of action, implementing the solution, verifying functionality, and documenting findings. Since the problem occurred after a change in the server’s BIOS, the most likely cause is that the change was incompatible or incorrect for the OS. Therefore, the next step should be to reverse the latest change made to the server and reboot to see if that fixes the issue. Reference:

https://www.comptia.org/training/resources/exam-objectives/comptia-server-sk0-005-examobjectives (Objective 4.3)

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asked 02/10/2024
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