Question 359 - SK0-005 discussion

The step that the server administrator should perform before resolving the issue is to determine the probable causes. This step is part of the troubleshooting process that follows a logical and systematic approach to identify and solve problems with servers and applications. The troubleshooting process consists of several steps, such as:

Identify the problem: Gather information from various sources, such as users, logs, or alerts, to understand the symptoms and scope of the problem.

Establish a theory of probable cause: Analyze the information and formulate one or more possible causes of the problem based on evidence or experience.

Test the theory to determine cause: Perform tests or experiments to verify or eliminate each possible cause until the root cause is found.

Establish a plan of action to resolve the problem and implement the solution: Design and execute a plan to fix the problem using appropriate tools and techniques.

Verify full system functionality and implement preventive measures: Confirm that the problem is resolved and that no other issues arise as a result of the solution. Implement preventive measures to avoid recurrence of the problem or improve performance.

Document findings, actions, and outcomes: Record the details of the problem, its cause, its solution, and its outcome for future reference or knowledge sharing. Reference: [CompTIA Server+ Certification Exam Objectives], Domain 6.0: Troubleshooting, Objective 6.1: Given a scenario involving server hardware issues (e.g., power supply failure), troubleshoot using appropriate tools.