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Salesforce Certified Advanced Administrator (CRT-211) Practice Test - Questions Answers

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users at Northern Trail Outfitters have a lot of fields on their new account records because they track their accounts and competitors on the Account object. For accounts created for customers, they need access to different fields than the accounts used to track competitors. For partner accounts, they need different values in the Industry field.

What should the administrator use to resolve the issues?

A.
Business Processes
A.
Business Processes
Answers
B.
Required Fields
B.
Required Fields
Answers
C.
Flow Builder
C.
Flow Builder
Answers
D.
Record Types
D.
Record Types
Answers
Suggested answer: D

Explanation:

record types allow administrators to offer different business processes, picklist values, and page layouts to different users based on their profiles. By using record types for accounts and contacts at AW Computing, administrators can track their accounts and competitors on different record types with different fields on their page layouts. For partner accounts, they can also use record types to specify different values in the Industry picklist field.

Reference: https://help.salesforce.com/s/articleView?id=sf.customize_recordtype.htm&type=5

At Cloud Kicks, the Sales team uses a specific dashboard to see how they are doing daily. The team has asked the administrator for an easier way to see this dashboard.

What should the administrator recommend?

A.
Add the dashboard to the Sales team's home page.
A.
Add the dashboard to the Sales team's home page.
Answers
B.
Create a custom app with a dashboard.
B.
Create a custom app with a dashboard.
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C.
Email the dashboard to the Sales Team every morning.
C.
Email the dashboard to the Sales Team every morning.
Answers
D.
Update the Sales team's app with a new dashboard.
D.
Update the Sales team's app with a new dashboard.
Answers
Suggested answer: A

Explanation:

A dashboard is a visual display of key metrics and trends for records in your org. Dashboards allow users to quickly monitor performance and identify trends or issues at a glance. To make it easier for users to see a dashboard they use frequently, administrators can add it to their home page using Lightning App Builder. This way, users can see their dashboard every time they log in or go to their home tab without having to navigate elsewhere.

Reference: https://help.salesforce.com/s/articleView?id=sf.dashboards_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.dashboards_add_to_home_page.htm&type=5

Users at AW Computing use a custom object to manage order*. All profiles share a single page layout. Customer Service and Sales users express frustration overseeing actions that-do not always apply to their situation on the page layout.

What should an administrator recommend?

A.
Use Dynamic Actions and conditional visibility to show the appropriate actions to the applicable users.
A.
Use Dynamic Actions and conditional visibility to show the appropriate actions to the applicable users.
Answers
B.
Create separate record types for the Customer Service and Sales users' records.
B.
Create separate record types for the Customer Service and Sales users' records.
Answers
C.
Configure two separate permission sets and assign the appropriate permissions to each user.
C.
Configure two separate permission sets and assign the appropriate permissions to each user.
Answers
D.
Make two separate Lightning record pages and assign them to the applicable profiles.
D.
Make two separate Lightning record pages and assign them to the applicable profiles.
Answers
Suggested answer: A

Explanation:

Dynamic actions are actions that appear on Lightning record pages based on criteria such as field values or user profiles. Dynamic actions allow administrators to customize which actions are available for users on different record types or page layouts without creating multiple page layouts for each scenario. By using dynamic actions and conditional visibility for accounts at AW Computing, administrators can show only relevant actions for customer service and sales users based on their situation.

Reference: https://help.salesforce.com/s/articleView?id=sf.dynamic_actions_overview.htm&type=5

Which two tools should an administrator use to required data to be entered in a field and improve data quality on a record in Salesrorce?

Choose 2 answers

A.
validation Rules
A.
validation Rules
Answers
B.
Dashboards
B.
Dashboards
Answers
C.
Workflow Rules
C.
Workflow Rules
Answers
D.
Page Layouts
D.
Page Layouts
Answers
Suggested answer: A, D

Explanation:

Validation rules and page layouts are two tools that can be used to require data to be entered in a field and improve data quality on a record in Salesforce. Validation rules are a way to enforce data quality and integrity by checking the values of fields before a record is saved and displaying an error message if the values do not meet the specified criteria. Page layouts are a way to control the layout and organization of fields, buttons, related lists, and other components on a record page. Page layouts can also make fields required so that users must enter a value before saving a record.

After setting up field history tracking on the Account object, the administrator for AW Computing wants to retrieve the field history data for analysis.

how should the administrator acquire this data?

A.
Create a report of Accounts and export it to Excel.
A.
Create a report of Accounts and export it to Excel.
Answers
B.
Query and export the Account History object using Data Loader.
B.
Query and export the Account History object using Data Loader.
Answers
C.
Use the Data export service in setup.
C.
Use the Data export service in setup.
Answers
D.
Create a list view of Account History and print using the Printable View action.
D.
Create a list view of Account History and print using the Printable View action.
Answers
Suggested answer: B

Explanation:

Query and export the Account History object using Data Loader is how the administrator can acquire the field history data for analysis. Data Loader is a tool that allows administrators to import, export, insert, update, delete, or upsert records in Salesforce using CSV files. Data Loader can handle large data sets and complex data transformations. Data Loader can be used to query and export the Account History object, which stores the field history data for accounts, using SOQL statements.

A sales user is assigned to a permission set group that gives them Modify All access to

Accounts. An administrator assigns the same user to a muting permission set that mutes Deletes access on Account.

What level of access will the sales user have on the Account object?

A.
Read-only
A.
Read-only
Answers
B.
Modify All
B.
Modify All
Answers
C.
Read, Create, and Edit
C.
Read, Create, and Edit
Answers
D.
No Access
D.
No Access
Answers
Suggested answer: B

Explanation:

Modify All is the level of access that the sales user will have on the Account object after being assigned to a muting permission set that mutes Delete access on Account. Muting permissions are a way to reduce or remove access to objects or fields for users who are assigned to permission set groups. Muting permissions can only mute object-level permissions, such as Create, Read, Edit, Delete, View All, or Modify All, but not field-level permissions or other permissions. Muting permissions can only reduce or remove access that is granted by other permission sets or permission set groups within the same permission set group, but not by profiles or other sources of access. Therefore, in this case, the muting permission set will only mute the Delete access on Account that is granted by the permission set group, but not the Modify All access that is also granted by the permission set group.

Administrator has been tasked with creating a new custom field on the Account object called Government Der. The compliance department has determined that this field contains sensitive Information and needs to be encrypted using Classic Encryption.

How will this impact users when reading, editing, or reporting on Accounts?

A.
Encrypted fields are unable to be used the report criteria or list views filters.
A.
Encrypted fields are unable to be used the report criteria or list views filters.
Answers
B.
Users will need the View Encrypted Data permission to edit the field.
B.
Users will need the View Encrypted Data permission to edit the field.
Answers
C.
Encrypted fields can be added to a list view and rule filters.
C.
Encrypted fields can be added to a list view and rule filters.
Answers
D.
Users with the View Encrypted Data permission can see the field, regardless of Field-Level Security.
D.
Users with the View Encrypted Data permission can see the field, regardless of Field-Level Security.
Answers
Suggested answer: A

DreamHouse Realty has a rental team and a real estate team. The two teams have different safes processes and capture different client information on their opportunities.

How should an administrator extend the Opportunity object to meet the teams' different needs?

A.
Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities.
A.
Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities.
Answers
B.
Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.
B.
Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.
Answers
C.
Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team.
C.
Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team.
Answers
D.
Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate.
D.
Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate.
Answers
Suggested answer: B

Explanation:

Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams is how the administrator should extend the Opportunity object to meet the teams' different needs. Record types are a way to offer different business processes, picklist values, and page layouts to different users based on their profiles or permission sets. Page layouts are a way to control the layout and organization of fields, buttons, related lists, and other components on a record page. Sales processes are a way to define the stages that an opportunity goes through from creation to close. By using separate record types, page layouts, and sales processes for each team, the administrator can customize the opportunity object according to their different requirements and preferences.

The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers.

What sharing mechanism should be used?

A.
organization wide Defaults
A.
organization wide Defaults
Answers
B.
Role Hierarchy
B.
Role Hierarchy
Answers
C.
Manual Sharing
C.
Manual Sharing
Answers
D.
Sharing Settings
D.
Sharing Settings
Answers
Suggested answer: B

Explanation:

Role hierarchy is a sharing mechanism that should be used to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers. Role hierarchy is a way to grant access to records based on the user's position in an organization's hierarchy of roles. Role hierarchy can grant users access to records owned by or shared with users below them in the hierarchy for objects that have organization-wide defaults set to Private or Public Read Only. By using role hierarchy, the administrator can ensure that directors can access opportunities owned by or shared with regional managers who report to them

An administrator created a new custom object. When trying to upload new records to the custom object using.

Date Loader, they are unable to see the new custom object in the list of available objects.

What should the administrator do to resolve the issue?

A.
Assign a permission set to give them access to the new object.
A.
Assign a permission set to give them access to the new object.
Answers
B.
Check the Field-Level Security of the new custom object's Name field.
B.
Check the Field-Level Security of the new custom object's Name field.
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C.
Ensure Allow Sharing is checked on the custom object.
C.
Ensure Allow Sharing is checked on the custom object.
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D.
Confirm the object us marked as deployed and not in development.
D.
Confirm the object us marked as deployed and not in development.
Answers
Suggested answer: D

Explanation:

Confirm the object is marked as deployed and not in development is what the administrator should do to resolve the issue. A custom object can be marked as deployed or in development depending on its readiness for use. A custom object that is marked as in development is not visible to users or available for data import or export. A custom object that is marked as deployed is visible to users and available for data import or export. Therefore, the administrator should make sure that the new custom object is marked as deployed before using Data Loader to upload records to it

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