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Salesforce Agentforce Specialist Practice Test - Questions Answers, Page 5

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List of questions

Question 41

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How does an Agent respond when it can't understand the request or find any requested information?

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Question 42

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What is the role of the large language model (LLM) in understanding intent and executing an Agent Action?

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Question 43

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Universal Containers (UC) has configured an Agentforce Data Library using Knowledge articles. When testing in Agent Builder and the Experience Cloud site, the agent is not responding with grounded Knowledge article information. However, when tested in Prompt Builder, the response returns correctly. What should UC do to troubleshoot the issue?

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Question 44

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Universal Containers' service team wants to customize the standard case summary response from Agentforce. What should the Agentforce Specialist do to achieve this?

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Question 45

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Universal Containers (UC) wants to limit an agent's access to Knowledge articles while deploying the 'Answer Questions with Knowledge' action. How should UC achieve this?

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Question 46

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Universal Containers (UC) wants to enable its sales team to get insights into product and competitor names mentioned during calls. How should UC meet this requirement?

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Question 47

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Universal Containers (UC) plans to implement prompt templates that utilize the standard foundation models. What should UC consider when building prompt templates in Prompt Builder?

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Question 48

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Universal Containers plans to enhance its sales team's productivity using AI. Which specific requirement necessitates the use of Prompt Builder?

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Question 49

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What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?

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Question 50

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Universal Containers (UC) is rolling out an AI-powered support assistant to help customer service agents quickly retrieve relevant troubleshooting steps and policy guidelines. The assistant relies on a search index in Data Cloud that contains product manuals, policy documents, and past case resolutions. During testing, UC notices that agents are receiving too many irrelevant results from older product versions that no longer apply. How should UC address this issue?

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Related questions

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An Agentforce Agent has been developed with multiple topics and Agent Actions that use flows and Apex. Which options are available for deploying these to production?
Universal Containers would like to route a service agent conversation to a human agent queue. Which tool connects the service agent to the human agent queue for escalation?
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