Quiz IT certification exam

Question 1

Northern Trail Outfitters (NTO) wants to use Marketing Cloud to implement an Abandoned Cart Solution Workflow so that personalized messages are sent to shoppers who add items to their cart but abandon the B2C Commerce storefront.

Which two options should a Solution Architect recommended to meet this requirement? Choose 2 answers

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Accepted Answer

Configure streaming updates for catalog importing, implement the Collect Tracking Code, and leverage Journey Builder to trigger an abandoned cart message.

Accepted Answer

Configure B2C Commerce catalog, product, order, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.

Answer

Configure streaming updates for catalog importing, implement Google Analytics tracking, and leverage Journey Builder to trigger an abandoned cart message.

Answer

Configure B2C Commerce catalog, product, inventory, and customer data feeds; implement Marketing Cloud collect.js and trigger an abandoned cart message through Journey Builder.

Question 2

A Marketing team plans to support the launch of a new product line. In discussion with the Sales and IT teams, the Marketing team proposed introducing a leads-management process, along with a web-to-lead form for the landing page that supports the product launch.The leads captured using the form are added to the new nurturing journey in Marketing Cloud and subsequently routed to the relevant sales team once they qualify at a certain threshold.What are two implications that a Solution Architect should consider prior to implementing this solution? Choose 2 answers

Accepted Answer

Need for additional handling of consent, preferences, and compliance for converted leads in Marketing Cloud

Accepted Answer

Leads can have detrimental impact on quality of contact records in Sales Cloud

Answer

Engagement history from the lead record will be natively available for contact record in Marketing Cloud

Answer

Leads are unique contact records in Marketing Cloud

Question 3

A B2C Commerce merchant has multiple live sites across different brands and geographies all supported by Service Cloud and Marketing Cloud. Unfortunately, the merchant is having customer service challenges caused by fragmented views of the customer. Customers occasionally use alternate email addresses, make purchases as guests, and contact customer service anonymously. The Success Manager believes that Customer 360 Data Manager could help them solve their problem.How should a Solution Architect describe the role of Customer 360 Data Manager in this context?

Accepted Answer

Customer 360 Data Manager can be used to recognize customers as humans and extend existing records related to that human across connected systems with a consistent Global Party ID.

Answer

Customer 360 Data Manager can be used to identify multiple records within each separate system representing the same person and assigning them a consistent Global Party ID; additional custom development is then required to relate those IDs between systems.

Answer

Customer 360 Data Manager cannot be used across multiple brands within a single merchant environment because the customer as human view cannot support different accounts under separate brands.

Answer

When Customer 360 Data Manager is provisioned, B2C Commerce, Service Cloud, and Marketing Cloud will automatically use a common core Customer Profile managed by Customer 360 Data Manager.

Question 4

A company is beginning a multi-cloud implementation involving B2C Commerce and Service Cloud. The company wants to trace configuration and code changes as much as possible and ensure basic standards for code quality.Which three options should a Solution Architect recommend to help the company with this goal?Choose 3 answers

Accepted Answer

GIT Repository

Accepted Answer

Static Code Analysis tools

Accepted Answer

CI/CD Pipelines

Answer

Smoke testing

Answer

Salesforce DX

Question 5

A company is In the process of defining the authoritative system for key data entitles Involved In B2C journeys. The company has about 200.000 customers, each averaging 30 orders per year.Which two systems are considered an authoritative system for consent and compliance preferences, as well as primary person attributes such as name, address, birthday, phone, and email?Choose 2 answers

Accepted Answer

Service Cloud

Accepted Answer

Marketing Cloud

Answer

B2C Commerce

Answer

Experience Cloud

Question 6

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers?Choose 3 answers

Accepted Answer

Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.

Accepted Answer

The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.

Accepted Answer

Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.

Answer

Default user is required for anonymous storefront shoppers.

Answer

The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.

Question 7

Northern Trail Outfitters (NTO) wants to use Marketing Cloud to implement an Abandoned Cart Solution Workflow so that personalized messages are sent to shoppers who add items to their cart but abandon the B2C Commerce storefront.

Which two options should a Solution Architect recommended to meet this requirement? Choose 2 answers

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Accepted Answer

Mobile Connect lacks integration with the service agent console without Digital Engagement

Accepted Answer

Social Studio does not support 1:1 messaging on the apps listed in the scenario

Answer

Mobile Connect only supports outbound messaging in selected countries

Answer

Social Studio is limited to listening to social channel and not responding

Question 8

Northern Trail Outfitters (NTO) exported all the Account records from Salesforce and used a data transformation tool to clean up values in the phone field using a standardized format. The export file has more than 2 million records. During previous data loads for similar updates on the Account object, NTO did not experience any issues with row lock.Which feature of Data Loader should be used to load this data back into Salesforce faster?

Accepted Answer

Bulk API

Answer

REST API

Answer

Bulk API Serial Mode

Answer

SOAP API

Question 9

A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.What are three actions that a Solution Architect must take when planning and deploying this solution? Choose 3 answers

Accepted Answer

Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.

Accepted Answer

Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.

Accepted Answer

Integrate Salesforce Order Management to B2C Commerce for order history and user self service.

Answer

Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.

Answer

Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

Question 10

A company is implementing a multi-locale solution that includes B2C Commerce, Service Cloud, and Marketing Cloud. Order confirmation emails are triggered from either B2C Commerce or Service Cloud and sent from Marketing Cloud.What are two possible reasons why the shipping method name and description can be missing when these emails are triggered for languages other than US English, while other translated content appears correctly?Choose 2 answers

Accepted Answer

The name and description for the shipping method are not set up correctly in B2C Commerce or Service Cloud for the requested locale.

Accepted Answer

The ShippingMethods data extension is missing the label and description field for the corresponding locale.

Answer

The subscriber in Marketing Cloud does not have a preferred locale set.

Answer

The locale is not set correctly in the body of the email template.

Question 11

Northern Trail Outfitters (NTO) wants to integrate its product information management (PIM) system with B2C Commerce so shopping experiences can be relevant, personalized, and seamless across channels. They need the ability to search for product deltas in the PIM system and reflect those changes in B2C Commerce on a scheduled basis. The Solution Architect recommends using MuleSoft Accelerator for B2C Commerce for this integration.Which two benefits should the Solution Architect highlight about API-led connectivity while implementing the MuleSoft accelerator for B2C Commerce?Choose 2 answers

Accepted Answer

It enables self-service and an increase in productivity through reusable microservices and APIs.

Accepted Answer

It enforces a distributed approach and allows for the creation of Experience APIs, Data APIs, and System APIs.

Answer

It lets the business quickly integrate different systems without involving IT.

Answer

It offers a template-driven approach for development.

Question 12

A retail company currently uses 62C Commerce and Marketing Cloud to enable a seamless customer experience. They are evaluating tools to better support customer service activities like their call center for online ordering and social customer service.Which two functionalities should a Solution Architect discuss with the company to explain the value of Service Cloud? Choose 2 answers

Accepted Answer

Ability to allow the agent to see purchase history to support case management

Accepted Answer

Ability to have a customer leave a journey when they have an escalated case.

Answer

Ability to create a B2C storefront using Digital Experiences.

Answer

Ability to de-duplicate and create a single customer identity.

Question 13

A company plans to build a new B2C Commerce storefront for a popular segment of products that generate high-volume sales. Their team is evaluating whether B2C Commerce is the right platform to build this storefront, and they are specifically concerned about how quotas and limits directly impact the efficiency and stability of solutions built on the platform.Which two considerations should a Solution Architect keep in mind when considering B2C Commerce Governance and Quotas?Choose 2 answers

Accepted Answer

Object quotas status is updated with an up to 20-minute delay. Therefore, a Solution Architect must consider this delay when performing calculations related to traffic and limits.

Accepted Answer

If an enforced quota is exceeded, an exception is thrown, which prevents the current operation from completing. The Solution Architect should design the solution so that the exception can be caught within a customization.

Answer

For sandbox instances, quotas can be softened by exporting them from a production instance and importing them onto a sandbox instance. This approach lets Solution Architects match the development environment to the production environment.

Answer

Unless a site :s experiencing performance issues, the Solution Architect car assume that quota violations have not occurred.

Question 14

An organization wants to add Service Cloud to their existing Salesforce Org currently hosting Sales Cloud. They know that an integrated customer service experience is a key component of a successful long-term relationship with their customers. After doing some research they learned that the Service Cloud connector can help start their implementation and they are now ready to proceed.Which two functionality considerations should they be aware of when introducing the B2C Commerce to Service Cloud Connector into an existing Salesforce Org?Choose 2 answers

Accepted Answer

In order to implement the Service Cloud Connector it is necessary to enable Person Accounts, a change which cannot be reverted once implemented.

Accepted Answer

The Service Cloud Connector is distributed as a managed package that can be extended to meet client-specific needs but with core functionality that cannot be altered.

Answer

The Service Cloud Connector natively supports accounts and contacts, households, and multi-brand customer models.

Answer

The Service Cloud Connector provides a collection of Lightning and Visualforce components that display customer and order information within Service Cloud, which needs to be customized and deployed by a developer.

Question 15

A financial services company wants to implement Service Cloud and Marketing Cloud. A number of profile attributes required for personalization in Marketing Cloud were identified as personally identifiable information (PII) and are too sensitive to be stored in Salesforce.Tokenized Sending was presented as a way to address these concerns.Which two implications should a Solution Architect consider if Marketing Cloud Connect is to be used for cloud integration?Choose 2 answers

Accepted Answer

The synchronized data extensions will include the token and all PII attributes

Accepted Answer

The standard email address field for contacts and leads needs to be populated with a token

Answer

All emails will need to be sent through Marketing Cloud or Marketing Cloud Connect to avoid disruptions

Answer

The token with all supporting attributes will need to be stored in Service Cloud

Question 16

A company recently launched their ecommerce sites for three countries: Australia, New Zealand, and Singapore. The company is now looking to set up marketing automations using Marketing Cloud.Their B2C Commerce is configured with two realms: ANZ and SE Asi

Accepted Answer

Use a separate Marketing Cloud tenant for each realm and map business units to sites within each realm

Answer

Each country has a site within their respective realm: Australia and New Zealand sites are within ANZ and Singapore is within SE Asia.Which account hierarchy should a Solution Architect recommend for the Marketing Cloud set up?

Answer

Use a separate Marketing Cloud tenant for each site

Answer

Use a single Marketing Cloud tenant and map business units to each site irrespective of the realm

Answer

Use a single Marketing cloud tenant and map business units to each realm

Question 17

A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.Which two considerations are relevant for the merchant when determining an appropriate solution?Choose 2 answers

Accepted Answer

With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.

Accepted Answer

Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.

Answer

With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.

Answer

Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.

Question 18

An organization chose a multi-cloud solution that Is comprised of Service Cloud and B2C Commerce. The organization now wants to ensure that the theme of Its self-service portal Is consistent with the theme of its B2C Commerce storefront.How should a Solution Architect ensure that this requirement Is met?

Accepted Answer

Set the value of the Style Sheet URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

Answer

Set the value of the Portal Theme URL setting to match the publicly-accessible URL of the style sheet the organization wants to use.

Answer

Copy any relevant .ess code from the organization's website and paste it into the pages for the self-service portal in Page Builder.

Answer

Make a copy of the appropriate .ess file from the organization's web server and upload it to the self-service portal.

Question 19

Northern Trail Outfitters (NTO) has an ERP application where all customer orders are stored. There are millions of older records stored in the ERP application and some customers may have thousands of individual orders. Additionally, some orders contain personally identifiable information (PII) that, due to company policy, can only be stored in ERP. NTO would like the five most recent orders displayed on the account page in Salesforce.What are three justifications for using Salesforce Connect in this solution?Choose 3 answers

Accepted Answer

Need access to all external data in near real-time

Accepted Answer

The external data is changing frequently

Accepted Answer

Need real-time access to a small fraction of external data

Answer

Accessing external data using workflows and triggers

Answer

Integrating external data without writing custom code

Question 20

A merchant using B2C Commerce and Service Cloud has a requirement for service agents to order products on behalf of shoppers. In the envisioned scenario, a shopper contacts the service center with an order request, the agent uses the Service Console to find the shopper's account, and initiate an order on behalf of the shopper using payment information provided by the shopper. The merchant is considering the B2C Commerce - Service Cloud Connector for this implementation.Which three considerations should a Solution Architect keep in mind prior to implementation? Choose 3 answers

Accepted Answer

Guests or anonymous storefront shoppers are not supported in this scenario.

Accepted Answer

Service agents need a corresponding storefront login mapped to their Service Cloud user record.

Accepted Answer

The Service Cloud Connector only supports Person Accounts as a customer model.

Answer

B2C Commerce needs to be registered as a remote site.

Answer

The Service Cloud Connector only supports contacts as a customer model.

Question 21

A company is in the process of defining the right systems to deliver key capabilities for its B2C business. The company has about 2 million customers, each placing an average of 100 orders each year through its existing B2C Commerce platform. 7The company needs a system that can;*Deliver a full list of all customer orders throughout their engagement lifetime* Provide lifetime engagement tracking and history of the customer* Calculate the lifetime value of customers based on their ordersWhich three systems should a Solution Architect recommend to meet the company's requirements?Choose 3 answers

Accepted Answer

Sales Cloud

Accepted Answer

Marketing Cloud

Accepted Answer

Salesforce Order Management

Answer

Service Cloud

Answer

Heroki

Answer

Materials Written

Question 22

Northern Trail Outfitters (NTO) is implementing B2C Commerce and Service Cloud as part of an IT transformation project focused on improving the customer experience across all channels. As part of the Service Cloud implementation, there will also be a service portal implemented using Experience Cloud so that customers can better self-serve for the most common use cases. NTO customers are also heavily engaged on social services, so anything that can help them use their existing social accounts to log in will be essential to a great customer experience.Which two things should a Solution Architect recommend to cover NTOs identity needs?Choose 2 answers

Accepted Answer

Define a user registration handler to support user provisioning and authentication via social services like Google and Facebook.

Accepted Answer

Leverage Salesforce Identity as the identity provider to centralize authentication for both Experience Cloud and B2C Commerce in one place.

Answer

Leverage B2C Commerce as the identity provider for both Storefront and the Service Portal.

Answer

Use Salesforce CDP, which automatically syncs profiles and authentication information across systems.

Question 23

A customer is using B2C Commerce, Marketing Cloud, Service Cloud, and Experience Cloud. They would like to leverage Salesforce CMS to create common content that can be leveraged across customer touchpoints.Which two products can leverage Salesforce content without custom integration?Choose 2 answers

Accepted Answer

Experience Cloud

Accepted Answer

B2C Commerce

Answer

Marketing Cloud

Answer

Service Cloud

Question 24

A US-based pet superstore wants to build a stronger relationship with their customers by offering an ominichannel, seamless experience at each customer interaction. Currently, they have over 1,500 stores, and numerous pet websites, services, and applications that are siloed, which is a major functional pain point. Recently, they purchased Service Cloud and B2C Commerce and want to integrate their systems as part of their digital transformation.Which design and approach should a Solution Architect recommend for a robust and scalable multi-cloud integration?

Accepted Answer

Build an application network by adopting an API-led connectivity approach that packages underlying connectivity and orchestration services as easily discoverable and reusable API building blocks.

Answer

Implement an integration solution using an outbound messaging design pattern and Salesforce Connect as the integration approach, to connect the multiple clouds and on-premises applications.

Answer

Implement a custom integration solution using lightweight middleware tools like Jitterbit or Talend.

Answer

Build multiple point-to-point application integrations connecting the multi-cloud and on-premises applications using SOA (Service-Oriented Architecture) and SOAP web services.

Question 25

An organization has separate support teams that work with customers based on their tier level. Tier levels are based on the amount of money a customer spends. The organization wants incoming support cases to automatically be routed to the correct team based on their tier level.Which two options should a Solution Architect configure to accomplish this?Choose 2 answers

Accepted Answer

Assignment Rules

Accepted Answer

Queues

Answer

Support Processes

Answer

Auto Response Rules

Question 26

A company wants to implement an abandoned cart solution for their ecommerce storefront in Marketing Cloud. The use case is when acustomer visits their ecommerce website and adds an item to their shopping cart but does not complete the purchase. After an hour haspassed from abandonment, an email containing the item that was in the shopping cart will be sent to the customer to remind them of their incomplete purchase.What process should a Solution Architect follow to set up the solution?

Accepted Answer

Implement collect.js in the ecommerce storefront, create a behavioral trigger, create an email in Marketing Cloud, and create a journey.

Answer

Export the purchase data from B2C Commerce, import the data into Marketing Cloud, and create an email in Content Builder.

Answer

Set up Marketing Cloud Connector, create an email in Marketing Cloud, and create a send trigger.

Answer

Set up Einstein Recommendations, set up Marketing Cloud Connector, and create an email in Marketing Cloud.

Question 27

A company currently provides service to its customers using a call center and spreadsheets, Because of the lack of systems, there is no ability to track how successful agents are. In addition, the ordering system cannot be easily accessed by service agents, costing valuable time and hurting customer satisfaction.What should a Solution Architect say to convince the company to shift to a connected B2C Solution approach?

Accepted Answer

Agents will have easy access to customer data to provide a better service experience when customers call in.

Answer

Agents will have a better interface using Service Cloud and B2C Commerce with Heroku.

Answer

Agents can utilize SSO to launch an 'Order on Behalf of' storefront experience within the B2C Commerce UI.

Answer

Agents' success rates will be better measured after helping the company define ROI KPIs together.

Question 28

A company is planning a promotion during the holiday season and will include retail stores as an inventory source exposed only on their commerce storefront. However, they are concerned about the risk of overselling due to a heavily marketed pre-holiday product launch.In which three ways should a Solution Architect define an architectural solution to both mitigate the risk of overselling and allow for a positive customer service experience in the event inventory falls short?Choose 3 answers

Accepted Answer

Call real-time inventory services directly throughout the product grid and checkout experience to ensure accurate inventory count for every available SKU is displayed to the shopper.

Accepted Answer

Use Order Management capabilities to support the redirection of orders placed to warehouses or stores showing Inventory for all, or most, of the SKU-level products in the order.

Accepted Answer

Call real-time inventory services on product and cart pages to confirm that inventory has not changed.

Answer

Use Service Cloud to text all registered customers when any product comes back in stock.

Answer

Use both B2C Commerce and Marketing Cloud to offer email notifications for products that are back in stock.

Question 29

A nonprofit organization uses Experience Cloud for members who would like to set up recurring donations. They integrate with an external payment gateway and want to make sure to offer the utmost security for their members. They also use Pardot for personalized communications, to ensure members have access to the most meaningful content and messages related to their donation history.Which three options can a Solution Architect recommend to increase security for their existing users?Choose 3 answers

Accepted Answer

Implement high-assurance requirements for Experience Cloud profiles.

Accepted Answer

Add a login flow that defines the scope of user access authorized by authentication providers.

Accepted Answer

Develop login flows to change the user's session security level to initiate third-party identity verification.

Answer

Replace Pardot with Marketing Cloud to implement SMS for multi-factor authentication.

Answer

Maintain GAuth tokens for existing Experience Cloud profiles.

Question 30

Northern Trail Outfitters (NTO) wants to use Marketing Cloud to implement an Abandoned Cart Solution Workflow so that personalized messages are sent to shoppers who add items to their cart but abandon the B2C Commerce storefront.

Which two options should a Solution Architect recommended to meet this requirement? Choose 2 answers

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Accepted Answer

Utilize Synchronized Data Sources within Marketing Cloud.

Answer

Implement a custom integration between Marketing Cloud and the Customer Success Platform.

Answer

Install and configure Distributed Marketing to make content accessible.

Answer

Use Marketing Cloud Connect to fetch the expected data using APIs at send time.

Question 31

Northern Trail Outfitters (NTO) recently implemented the Service Cloud Connector between B2C Commerce and Service Cloud. They released a new feature that allows customers to add their favorite National Park to their profile. After an attempt to help a customer, a service agent informs the Director of IT that they cannot see or update the new National Park value on the profile in the Service Cloud console.What should the Solution Architect keep in mind to avoid data exchange issues after implementation?

Accepted Answer

Check the fieldMapping custom settings in Service Cloud to confirm the nationalParks attribute was mapped from the Commerce Profile to the Service Contact

Answer

Check the field-level security for nationalParks is set to read only

Answer

Check that the nationalParks value was added to the Profile Custom Object in B2C Commerce

Answer

Check that the nationalParks value is defined in the json of the B2C Commerce Customer Data API

Question 32

A company plans to migrate their existing storefront to B2C Commerce as they face a number of performance and scalability issues. They use a custom-built marketing tool for customer engagement that is tightly coupled with the legacy storefront. sThe storefront has roughly 200,000 subscribers in total, 10,000 visitors per day, and an average of 1,000 emails that are sent out every day. They expect a large number of subscribers to use their mobile devices to visit the storefront and place orders. fWhat recommendations should a Solution Architect make to re-architect this solution based on the specified requirements?

Accepted Answer

Build the storefront using the Storefront Reference Architecture (SFRA) and adopt Marketing Cloud for customer engagement.

Answer

Build the storefront using B2C Commerce SiteGenesis architecture and adopt Pardot for customer engagement.

Answer

Modify the frontend for the existing legacy storefront to be mobile responsive. Decouple the custom-built marketing tool so it is no longer tightly tied to the storefront.

Answer

Build the storefront using a headless commerce architecture and adopt Pardot for customer engagement.

Question 33

An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the 'Order on Behalf of feature in the Service Cloud console.The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud.How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into ServiceCloud in an efficient manner?

Accepted Answer

Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.

Answer

Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.

Answer

Use the Salesforce REST API to import the 3 million records into Service Cloud.

Answer

Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.

Question 34

A multi-brand company uses 82C Commerce, Service Cloud, and Marketing Cloud and wants to deliver integrated customer experiences across these Salesforce products, The company has one B2C Commerce realm Serving two storefronts, a Salesforce ora, and a Marketing Cloud Instance. None of these Salesforce Clouds are integrated. The company wants to know which Salesforce products require custom integration for this multi-cloud architecture.Which two considerations should a Solution Architect provide to answer the company's question?Choose 2 answers

Accepted Answer

An integration must be developed between 82C Commerce and Service Cloud to enable the synchronization of customer profiles and unlock REST API access between the two products.

Accepted Answer

An integration must be developed between B2C Commerce and Marketing Cloud to enable Marketing Cloud REST APT access from B2C Commerce.

Answer

An integration between Service Cloud and B2C Commerce is not necessary, as these clouds are natively integrated and both products are built on the Salesforce Platform.

Answer

An integration must be developed between Service Cloud and Marketing Cloud to enable Marketing Cloud REST API access from Service Cloud.

Question 35

An organization wants to avoid sending post-purchase review emails until a customer has had a chance to receive and try out their order. The typical shipping duration is around 3 days, but the organization is unsure about how long it takes a customer to try the product once it has been delivered.What should the company do to leverage its Salesforce product suite and optimize the open rates for its post-purchase emails?

Accepted Answer

Use B2C Commerce to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Einstein Engagement Split based on open rate to optimize the additional delay for product testing.

Answer

Use Salesforce Order Management to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Engagement Split with 1-, 2-, and 3-day Wait activity based on open rate to optimize the additional delay for product testing.

Answer

Use B2C Commerce to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Engagement Split with 1-, 2-, and 3-day Wait activity based on open rate to optimize the additional delay for product testing.

Answer

Use Salesforce Order Management to add the customer to a Marketing Cloud post-purchase journey when their order ships. Use a Journey Builder Wait activity to delay 3 days for shipping and an Einstein Engagement Split based on open rate to optimize the additional delay for product testing.

Question 36

A company has a multi-cloud implementation that involves an Experience Cloud portal, Service Cloud for case management, and Marketing Cloud for customer interaction.The company wants all changes in Salesforce data---including creation, updates, deletion, and undeletion of a record---to be synchronized to its custom-built retail loyalty application in near-real time without significantly impacting the overall system performance.Which option is the most appropriate integration mechanism for this scenario?

Accepted Answer

Change Data Capture

Answer

Outbound Messages

Answer

Triggered Send Definition

Answer

Apex Trigger Callout

Question 37

An ecommerce company has one Primary Instance Group with three instances and one Secondary Instance Group with five sandboxes.They are expanding and adding people in multiple locations to manage the storefront. They would like additional sandboxes to support their expansion efforts into new markets with new templates, scripts, and controllers.Which approach should a Solution Architect recommend?

Accepted Answer

Add new sandboxes to the Secondary Instance Group for the current realm.

Answer

Add new instances to the Primary Instance Group for new sandboxes in each realm.

Answer

Add a Tertiary Instance Group to add sandboxes to the existing realm.

Answer

Add a new realm for each new market to get additional sandboxes for each realm.

Question 38

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront.Which two actions should a Solution Architect take to ensure agents can use the 'Order on Behalf of' functionality?Choose 2 answers

Accepted Answer

Verify that the permissions for the B2C Commerce account support 'Order on Behalf of'.

Accepted Answer

Verify that agents have a user record in Service Cloud and an account created in B2C Commerce.

Answer

Apply the 'Order on Behalf of permission set to Service Cloud users.

Answer

Configure agents to use SSO between B2C Commerce and Service Cloud.

Question 39

A company actively uses CI/CD processes for its Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to its architecture. Under the current setup, each developer has their own developer sandbox. Developers merge their changes into a sandbox for QA regularly, and then once every week, changes are moved to staging, then from staging to production instances. Which setup should a Solution Architect propose to support this development approach considering costs and data segregation?

Accepted Answer

Set up one Marketing Cloud instance for production, and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes.

Answer

Set up one Marketing Cloud instance with a business unit for production and one business unit for testing which is connected to all Service Cloud sandboxes.

Answer

Set up one Marketing Cloud instance for each sandbox in Service Cloud in order to guarantee data segregation.

Answer

Set up one Marketing Cloud instance to use with sandboxes for testing and replicate all changes to production.

Question 40

Northern Trail Outfitters (NTO) is releasing a new ''Track-My-Hike' feature to their mobile app that allows users to track their hiking paths and distance as well as send emergency alerts in case they do not respond for a specific period.This data is stored and visible from both the mobile app and on their profile in the web store. They expect up to 10,000 users to use this feature per month, with data points being tracked every minute over the average hiking period of 8 hours. 3Which solution is appropriate for hosting this kind of data?

Accepted Answer

Custom solution using Heroku and Postgres

Answer

B2C Commerce solution using Custom Objects

Answer

Service Cloud solution using Big Objects

Answer

Service Cloud solution using Platform Events

Salesforce Certified B2C Solution Architect Practice Test 2

Salesforce Certified B2C Solution Architect Practice Tests

Salesforce Certified B2C Solution Architect Practice Test 2

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Salesforce Certified B2C Solution Architect Practice Tests

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