Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product.Which requirement should the business analyst prioritize?

Items that are crucial to the business

Items chat are user-friendly features

Items requested by the majority of users

Items that are crucial to the business

An external business analyst (BA) has been brought in to work on a Sales Cloud project for Universal Containers (UC). UC's In-house BA has created epics and user stories, but the external BA notices that one story appears to be written Incorrectly.How should the BA revise the statement below in the correct user story format?'Sales reps need to track their pipeline in Salesforce.'

As a sales representative, 1 want to be able to track my opportunities in Salesforce so that we can forecast accurately.

As a sales manager, 1 need sales representatives to track their opportunities in Salesforce.

As a sales manager, 1 want sales reps to track their opportunities in Salesforce for accurate forecast reporting.

As a sales representative, 1 want to be able to track my opportunities in Salesforce so that we can forecast accurately.

A new business analyst (BA) Just started working at Northern Trail Outfitters (NTO). The BA has been tasked with Implementing Service Cloud for NTO's Internal support team.Which information should the BA gather during the Initial discovery meeting?

Limitations of the current support process

Contact information for key stakeholders

Employee review cycle for the support team

Limitations of the current support process

During a requirements gathering session, two stakeholders discuss the names of the fields they want to see when adding leads to the system. Each stakeholder has a different point of view on field names.What should the business analyst do to help Influence the team and accurately capture the requirements?

Find a middle ground where both stakeholders are satisfied with the field names.

Ask the executive sponsor to make the final field name decisions.

Allow the development team to make the final field name decisions.

During a project kick off for a multi-year transformational Sales Cloud project at Universal Containers, the business analyst (BA) heard the executive team discuss the challenges that the sales team Is having with their legacy solution: opportunity funnel, data hygiene, and forecasting Issues. However, the level of detail shared about the challenges was very limited.What should the BA do next?

Schedule a ride-along with the sales team to learn more about their goals.

Clone the features of the legacy solution within the new Sales Cloud org.

Start writing epics and user stories that discuss the challenges mentioned.

Schedule a ride-along with the sales team to learn more about their goals.

A business analyst (BA) is preparing to demonstrate the functionality built by the development team over the last sprint to the client.Which technique should the BA use to create a compelling demo?

Storytelling - hero, challenge, helper, victory

Functional - requirements, code/configuration, run as user

Storytelling - hero, challenge, helper, victory

STAR method - situation, task, action, result

Sprint 1 of 5 has been completed in a Sales Cloud implementation. The business analyst (BA) met with the stakeholders to prioritize the backlog for the next sprint. One of the stakeholders wants to include a medium-priority item. There is still a list of high-priority items that need to be addressed.How should the BA communicate with the stakeholder?

Verify why the item is medium-priority, explain the reason, and determine if the item priority was misjudged compared to other items.

Schedule a meeting to discuss the importance of the item, then re-evaluate all of the items and their priority levels

Verify why the item is medium-priority, explain the reason, and determine if the item priority was misjudged compared to other items.

Support the stakeholder in this decision, move the medium-priority item to the next sprint, and inform the development team.

The delivery team at Cloud Kicks has Just conducted a successful sprint demo showcasing a new sales dashboard. However, the marketing team Is unhappy because the new lead automation they requested was missing from the deliverables and an Important new marketing campaign is starting the next day.What did the business analyst fall to do during sprint planning'?

Prioritize the sprint backlog with stakeholders

Calculate the sprint capacity correctly

Create a burndown list of sprint tasks

The business analyst (BA) at Cloud Kicks is deep in planning activities for its Commerce C oud implementation project. The project sponsor asks the team to.. their efforts due to budgetary constraints.What should the BA do next?

Ask the project manage to re-prioritize .. requirements.

Ask the project sponsor to increase the project budget.

Ask the project manage to re-prioritize .. requirements.

Ask the project sponsor to request additional resources.

Which step should a business analyst take to establish a connection with stakeholders during discovery sessions for a new Experience Cloud site?

Share insights empathetically based on prior work that has solved similar problems.

Highlight their related Salesforce certifications to showcase expertise.

Share insights empathetically based on prior work that has solved similar problems.

Ensure the workshop schedule considers time zones and language differences.

When customers have had an issue making an online purchase on the Northern Trail Outfitters (NTO) website, they submitted feedback about the quality of the service provided by the support team. MTO has listened to its customers and wants to make improvements.How should the business analyst guide the conversation with stakeholders to identify meaningful process improvements?

Facilitate workshops with stakeholders to understand priorities.

Analyze CSAT numbers with stakeholders to identify major pain points.

Facilitate workshops with stakeholders to understand priorities.

Review support team feedback survey results with stakeholders.

A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won.What is an example of a well-written user story in this scenario?

As a finance team member, I need to know when an opportunity is won that 1 can set up a billing account and update the account number.

As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.

As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.

A business analyst (BA) sees that all the acceptance criteria they wrote for an upcoming project go live have passed unit testing.How can the BA support the protect team to ensure the solution meets the business's needs before demoing it to the relevant stakeholders?

Help conduct user acceptance testing to make sure the product works smoothly across all business processes.

Collaboration with stakeholders to establish to rollout communication and training plan.

Help conduct user acceptance testing to make sure the product works smoothly across all business processes.

Prepare documentation to summarize the QA team's test results for the business stakeholders.

A few users have reported an issue with the recent Cloud Kicks?Salesforce implementation.What should the business analyst do first?

Gather requirements from end users.

Provide additional end user training.

Create a high priority bug for a quick fix.

The business analyst at Universal Containers has been asked to train the client on how to write effective user stories with acceptance criteria. The client provided this sample story.User Story:As a customer service agent, I need the ability to close support tickets.Acceptance Criteria:1. When viewing an open support ticket, a 'Close Ticket' action is available.2. When closing a support ticket, the agent is required to enter a 'Close Reason'.3. After completing the close action, the status of the support ticket is set to 'Closed'.What can be done to improve this user story?

Update the user story to describe why the functionality is needed.

Update the acceptance criteria to describe the technical solution.

Update the user story to describe why the functionality is needed.

Update the perspective of the user story and acceptance criteria.

Sales leadership at Cloud Kicks (CK) is concerned about the limited adoption of Salesforce at the company. CK's Salesforce implementation includes many custom pages. Multiple users have complained about waiting a long time for key functionality to display.What is the recommended way for a business analyst to understand the opportunities for improvement?

Monitor the Lightning Usage App.

Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the incoming sales team has been less engaged.What should the BA do to ensure they are able to gather the necessary requirements?

Put extra effort into following up with the sales team ... requirements.

Shift focus to the support team since they are proactively providing requirements.

Continue the requirements workshops and hope the salesforce become more responsive.

Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of aBA and has asked a consultant for more information.Which BA skills should the consultant recommend to NTO?

Information discovery, analysis, synthesis, communication, collaboration, documentation

Requirements writing, communication, creativity, problem-solving, synthesis, project management

Team leadership, communication, personas, change management, synthesis, legal and compliance issues

Information discovery, analysis, synthesis, communication, collaboration, documentation

Universal Containers is beginning a Commerce Cloud project with a new client. The business analyst (BA) wants to leverage customercentric discovery to ensure a successful project outcome.How can the BA put this into action before the first requirements workshop?

Navigate the client's online purchasing process.

Research the background of the client's Salesforce team.

Develop preliminary technical specifications.

Cloud Kicks (CK) wants the business analyst (BA) assigned to its Salesforce transformation project to help it achieve organizational success.The BA guides CK through a set of activities that provides tangible value and helps CK reflect on the nature of its business and the value it provides to customers.Which strategy is the BA employing?

The five most important questions

A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce.Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password.How should the BA resolve the issue?

Ask the security team to confirm company policy.

Determine the most commonly used process.

Ask the security team to confirm company policy.

Ask executive leadership to make the decision.

During a workshop to understand Universal Containers' current sales process, there seems to be some disagreement between the North America and EMEA sales teams about the steps required to close a sale.What should the business analyst do to gain consensus on the current opportunity process?

Create a Process Map detailing opportunity stages, then schedule a meeting with the sales teams for review.

Postpone the discussion and email the sales team leadership to clarify the opportunity stages.

Create a Process Map detailing opportunity stages, then schedule a meeting with the sales teams for review.

Open the production org, navigate to Sales Processes in Setup, and review the opportunity stages.

During a discovery workshop, it was identified that the solution needs to meet all legal accessibility standards (for example, ADA, Section 508, WCAG, etc.).How should a business analyst document this need and ensure it is applied universally across the solution?

Create a non-functional requirement for accessibility standards.

Create a functional requirement for accessibility standards.

Create a non-functional requirement for accessibility standards.

Create a user story for accessibility standards.

A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff.Which document will help the BA understand the project's goals, stakeholders, background, and scope?

System Requirements Specification (SRS)

After the completion of the most recent sprint at Cloud Kicks (CK), the business analyst (BA) provided a demo of three user stories for the customer support solution to a senior executive. During the demo, the BA showcased the following Salesforce functionalities:1. Searching for an account2. Creating a new case3. Closing a caseAfter the demo, the BA received poor feedback stating that the executive was unsure about the definition of a 'case.'What should the BA do differently in the next demo?

Confirm each user story includes a clear who, what, and why.

Update the environment to use language specific to CK.

Explain that the term is a Salesforce industry standard.

Salesforce Certified Business Analyst Practice Test 8 - Free Online Exam Prep & Questions

After completing the most recent sprint, a key stakeholder reached out to the business analyst (BA) with some feedback about the Opportunity reporting functionality shown in the QA org during the sprint demo.

* The stakeholder was Impressed with how easy it was to create reports about their Opportunity data.

* The stakeholder noticed a misspelled column name in the Opportunity Funnel report.

* The stakeholder wants to add five additional fields to the Opportunity Funnel report.

Which actions should the BA take?

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Salesforce Certified Business Analyst Practice Test 8

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Salesforce Certified Business Analyst Practice Tests

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