Universal containers (UC) sells bundle of the TV service and VOIP line to its customer UC requires a modem to be one of the technical products as part of the bundle decomposition. UC also requires that when a customer orders as additional VOIP line in the future, it reuses the same modem technical product that was decomposed as part of initial bundle order.

Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product

Create a 1:1 decomposition relationship between TV and VOIP to modem and set the scope to order item on Modem Technical Product

Create a 1:1 decomposition relationship between TV to Modem and VOIP to Modem and decompose conditionally based on whether the modem Is already present in the Technical Inventory

Create an M:1 decomposition relationship between TV to Modem and delete the decomposition relationships after the initial bundle order.

Create an M:1 decomposition relationship between TV to Modem and VOIP to Modem and set scope to account on modem technical product

Sonic telecommunication delivers B2C internet (broadband) and TV services to the customer and technician need to perform various task for the add product operations. At one point in the flow there is a manual task that required technician to complete the steps and to provide information back to order management system to identify the equipment ordered, which action should consultant take to support the manual task resolution?

Design and attach the omni scripts to the manual task to help technician with each step that are required to be completed manually

Use the integration procedure to manage the various task that technician need to undertake

Use data raptor to assist with integration and introduce several manual task into the flow.

Use call out to fully automate the flow so that no manual steps are required

A consultant analyzing integrations to various fulfillment systems. While the consultant beliefs that process shall be automated, they have identified one particular complex integration that has a formatted payload that verify JSON Implemented for nonstandard error response to be returned to order management from the fulfillment system. How should the consultant solve this used case?

Use Apex to be able to send the customized payload and interpret the response

Use a dataRaptor to grab the JSON payload from Order Management to pass it to the fulfillment system directly.

Use Apex to be able to send the customized payload and interpret the response

Attach an Omniscript ta task and handle the integration manually

Recommend that this step to be handled manually by having the user navigation to the fulfillment system's native UI .......logic

Orbit telecommunication has announced that their B2C mobile business is doing well and there will be high order increase next year well beyond anything they had planned.What are the two preparatory steps that a consultant should take to ensure the stability in production?

Ensure that customer have enough Async Apex Callouts and platform events available to cover the load

Ensure platform events mode is enabled

Ensure Enterprise sales management (ESM) is employed to split the large order prior to submission to order management system

Ensure that customer have enough Async Apex Callouts and platform events available to cover the load

Ensure platform events mode is enabled

Ensure mule soft is employed for integration to reduce the consumption of salesforce resources

T current architecture has two systems one which is sales facing (internal) other is customer facing (website). Currently product catalog is maintained separately in both systems.UT has introduced communication cloud. What approach should consultant recommend for maintaining their product catalog during their digital transformation.

Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.

Manage the product catalog internally using communication cloud and use cart API to expose the product catalog to website

Manage product catalog in communication cloud and periodically synchronize the web channels automatically

Manage the product catalog in enterprise product catalog and use digital commerce APIs to extract the product catalog to web channels.

Introduce new product catalog primary application that will synchronize both communication cloud and the web channels.

A Large Tier 1 Telco with 20 million subscribers needs to move all of their customer data form legacy system to communication cloud. The team have discovered it would take a long time to migrate all the data over.which approach should the fulfillment designer recommend as the migration strategy to ensure that all the orders uninterrupted through the salesforce platform during migration?

Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

Migrate Data on demand as orders are raised through the salesforce interface and implement a bulk migration strategy

Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration for the non-migrated data to the legacy system

Partition the data into logical blocks and run the migration in multiple stages over time, allowing for on demand migration data when migrations occurs

Disable the production system during off peak hours and migrate the data from the old system to the new system. Ensure both new and old system are online during Peak hours.

Acme technology is Tier 1 Provider selling fixed line internet and TV services. In order to send Set top boxes (STB) and modem they are requiring a single call to the shipping fulfillment system, which combination can be sent to the customer. They also want to ensure optimal performance and avoid unnecessary use of storage of inventory in customer base.

Decompose Modem & STB into one CFS using M:1 decomposition pattern configure scope field on CFS technical product definition to Account

Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope filed on the modem and STB products to downstream Order Item.

Decompose the Modem & STB to distinct CFS technical product using 1:1 decomposition relationship. Configure the scope field on CFS technical product definition to downstream Order Item.

Decompose the Modem & STB to one CFS technical product using M:1 decomposition relationship. Configure the scope filed on the modem and STB products to Account

An agile team is working on backlog grooming. There are two features that are needed by the customer and one of them is needed by the support team. The agile team is currently working on an iteration, Days later a business representative requests that another feature be included in the same iteration which step should consultant take?

Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

Accommodate the feature since otherwise the business representative will escalate that the team is not adaptable to change

Accommodate the features as It is a small change and push the development team to work on it since itself organized team should know how to manage last minute requirements.

Accommodate the feature since otherwise business representative will not accept the iteration results.

Accommodate the feature by putting it into product backlog and work with the product owner to check its ROI relative to other stories in the backlog items then communicate the outcome back to the business representatives.

Exclusive VPN corporation wants to automate their offering of complete B2B services and realizes that their order can be very large and will from time to time violate Order Management's Document size limits. Which two techniques can a consultant use to migrate the risk of large order hitting governor limits?

Ensure platform Events mode is enabled for Order Management

User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.

Ensure platform Events mode is enabled for Order Management

User enterprise sales model capabilities to ensure orders are split by site prior to submission to order management.

Asynchronously submit the order to Order Management to allow decomposition and orchestration to happen separately.

Split Line Items in the same order before submitting the order and request an increase to order size limits

ABC cloud is a communication service provider that uses communication cloud for their B2B market, ABC cloud customer frequently subscribe to the same set of products for different service location. Today ABC cloud sales representatives, have configured several identical quotes for each service location for the customer to sign. ABC cloud would like to accelerate its sale cycle with faster lead to cash journey. What solution can consultant propose for ABC cloud to have a faster lead to cash journey.

Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.

Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Enable the industries Order Management bulk order handling custom setting to support bulk order decomposition and orchestration

Use multisite CPQ cart capability to capture multiple quotes and utilize Out of the box (OOTB) support for order management.

Use the LWC CPQ cart to capture all products for all affiliates in the same cart for better visibility. Utilize out of the box order split functionality to submit individual products to order management

Use multisite CPQ cart capability to capture multiple quotes and configure order split functionality using Integration Procedure

United Telecom has completed the high level design (HLD) phase and has information about the objects involved, data volumes, and file requirements, which three steps should a consultant take to assess the storage need on communication cloud.

Access the archiving strategy and determine how storage will be cleared though archiving.

Analyze the storage usage of the existing legacy system

Calculate the file and data storage required based on required data volume and file attachment requirements.

Analyze an external data storage system for more cost effective data storage

Access the archiving strategy and determine how storage will be cleared though archiving.

Analyze the storage usage of the existing legacy system

Calculate the file and data storage required based on required data volume and file attachment requirements.

Identify the storage needs between data storage and file storage.

Universal containers (UC) is implementing communication cloud. One of the KPIs for their digital transformation is to reduce time to market for new product and products changes since it is currently takes three-month end to end to launch new product. Which two actions will help measure product time to market in communication loud?

Create salesforce report on EPC project object to track the product time to market.

Leverage the EPC functionality to track the product related configuration.

Create a Product Time to market app from template in CRM analytics to track the product time to market

Create salesforce report on EPC project object to track the product time to market.

Create a salesforce Report on the Product object to track the product time to market

United Telecom (UT) has a high-level of customization in their exiting cultural landscape, which results in higher cost on maintenance and development. They have chosen communication cloud with an expectation that they will be able to drive down the operational cost.What are the two option to achieve the expectation?

Harmonize their business plan to reduce the complexity

Access the entire architecture to identify application that can be decommission.

Assess the entire architecture and identify ways to replicate the legacy system in Communication Cloud.

Handle the complex business processes manually outside the IT landscape.

Harmonize their business plan to reduce the complexity

Access the entire architecture to identify application that can be decommission.

ABC communication is using communication cloud for managing its product catalog. The inventory maintains SKUs and enter data related to SKUs. A consultant is analyzing options to sync the SKU data with communication cloud EPC products in the product catalog.Which communication cloud feature should consultant recommend for this use case to minimize the customer issue

Integrate communication cloud with inventory management system using enterprise product catalog REST APIs. The inventory will expose the EPC API to create the product and product related records in the product catalog.

Create a custom trigger to insert product and related records in the product catalog, Export data related attribute from inventory management system in .csv format and related records in the product catalog.

Export the SKU data as product and attribute from the inventory management system in .csv format, create a custom object to ......trigger on custom object to insert product and related records in the product catalog.

Integrate communication cloud with the inventory management system using CPQ API getCartProducts. The inventory management system expose EPC API to create product and create records in the product Catalog.

Universal Connect (UC) offers dedicated internet service to business customer. UC requires that when the first dedicated internet service is added then it automatically adds the customer premises Equipment (CPE). UC also has requirement to be able to use the same Ethernet access device for their future offerings like VOIP and business TV. How should consultant model have dedicated internet services and Ethernet across devices offers

Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.

Model the Ethernet access device as a child product of the dedicated internet service offer

Model dedicated internet service as a child product of the Ethernet access device offer.

Model Ethernet access device and dedicated Ethernet service offers as two standalone offers with an auto add relationship that adds the Ethernet access device when a dedicated internet service is added.

Model the Ethernet access device and dedicated internet service offers as two standalone offer with a recommends relationship that recommends the Ethernet access device when internet service is added

ABC telecom is a large telecommunication operates with 75 million assets across its customer and business customers. The company cloud to take advantage of customer 360 capabilities. There are slight operational differences between the various regions where it sells services, some regions may have different readiness timelines. Which migration strategies should be opt?

Migrate Assets in chunks, portioning by geographical region and account type and then prioritize the migration based on regional timelines.

Do not migrate legacy assets and leverage external objects within salesforce to access them

Coordinate migration readiness across regions and execute migration all at once to ensure consistency

Migrate assets in chunks, portioning by geographical region and account type and then prioritize high value business accounts.

Universal Connect (UC) offers a router to its customer which is included as part of the business internet offer. However, the router has no commercial significance to the selling process. UC is currently using industries Order Management (OM). How should a consultant model with respect to the business internet offer?

Model the router technical product and decompose it from the business internet offer.

Model the router as separate standalone offer and add the router once the business internet offer is added via an auto add rule

Model the router as an attribute of the business internet offer with a default value of 'included'

Model the router as a default child product of business internet offer but hide it from the quote document before sending it to the customer for review

Universal containers (UC) is a communication service provider using commination cloud. The provisioning system that activates the mobile service can take up to 10 minutes. How should a consultant design the orchestration for Mobile service?

Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

Configure an Autotask Orchestration Item to send to platform event, the enterprise Service Bus(ESB) will listen for the platform event and do a callback to the asynchronous Callback URL

Configure a callout Orchestration item using the asynchronous system interface to do a callout, and have the enterprise service bus (ESB) to do a callback to the asynchronous call back URL.

Configure a Callout Orchestration item using the enhanced system interface

Configure a callout orchestration item using the default system interface to do a callout, configure a Push Event and have enterprise service Bus (ESB) do a callback to complete the push Event.

Universal containers (UC) is a communication service provider using commination cloud. UC plans to migrate their B2C customer and their customer services into communication cloud. UC have configured the products in the Enterprise product catalog. Which entities must be migrated and in which sequence to accomplish the migration?

User, Contacts, Consumer Account, Billing Account, Service Account, Subscriptions, Assets

Users, Consumer Account, Billing Account, Service Account, Contacts, Assets

User, Consumer Account, Billing Account, Service Account, Contacts, Assets Line Items, Assets

User, Person Account, Billing Account, Service Account, Contacts, Assets.

Universal containers want to include Product A every time they sell the bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle. How should a consultant configure the product in the system?

Configure the cardinality Min as 0, Max 1 and default as 1.

Configure the cardinality Min as 1, Max 1 and default as 1

Add an Auto Add rule to include product A with bundle B

Add a Recommendation rule for Product A when bundle B is added

Universal containers (UC) is a communication service provider using commination cloud. UC wants to create a guided ordering processes for their Sales agent and B2C Consumers. Which three option are technically feasible.

Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize

Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via community builder on a salesforce community for customers to leverage the development team's flow expertize

Use Omni Script for building the guided ordering journey for agents and Omni script via Omni out on a salesforce community for customers to maximize governor limits and performance.

Use Omni Script for building the guided ordering journey for agents and call Omni script via community builder on a salesforce community to maximize reuse

Use OmniScript for building the guided the ordering journey for agents and expose OmniScript via OmniOut on a third-party CMS for Customers to Maximize reuse.

Use Salesforce Flow for building the guided ordering journey for agents and salesforce flow via Lightning Out on a third-party CMS for customers to leverage the development team's Flow expertise.

Fivercorp is migrating its operations from a legacy on-premise system to communication cloud. They have already migrated the account and product information, and are now planning to migrate the asset records and route of MACD processing to Salesforce by the end of the year. Which two considerations should they take into accounts for this processing to be successful?

Large assets volume should be logically partition with staged migration, consider on demand migration to allow seamless operations

Only Migrate the assets needed when customers are trying to place MACD orders.

Both commercial and technical assets need to be present in Salesforce to successfully process the MACD orders.

Only Commercial assets need to be present in salesforce to successfully process the MACD orders.

What are three main factors that should lead a consultant to consider assetization of a commercial product or service?

The product services sold can undergo future attribute changes

The product services sold will have child features added in the future

The product services sold can undergo future attribute changes

The Product sold is a device accessory such as phone case

The product/service sold is high volume, one time billing event, such as a pay per view

The product services sold will have child features added in the future

The product Service sold has a recurring charge

Universal containers (UC) is a communication service provider using commination cloud. As a part of internet order fulfillment, UC warehouse agents will use salesforce to enter a router's barcode and enter the shipping tracking number of the router. How should a Communication cloud consultant solve this requirement?

Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number

Configure a manual task Orchestration item that will launch a flow to enter the router's barcode number and shipping tracking number.

Configure an Autotask Orchestration item that will automatically launch an OmniScript to enter the router's barcode number and shipping tracking number

Configure a Manual Task Orchestration item that will launch an OmniScript to enter the router's barcode number and shipping tracking number

Configure a Push Event Orchestration item that will receive the router's barcode number and shipping tracking number

Universal containers (UC) is a communication service provider using commination cloud. UC gathered the following from their sales agent about their current legacy system quoting and order capture flows* They often need to refer back to their documents for routine customer requests* They are able to handle the majority of customer request themselves despite of current challenges* Routine customer requests require many clicks and they want the new system to focus user experience.One of the common MACD transactions is to increase the quality of the assetsWhat approach should a consultant recommend for designing the quoting and order capture flow in communication cloud to alleviate the agents' feedback while minimizing implementation efforts?

Leverage guided selling OmniScripts for common use cases and the CPQ cart for other use cases.

Leverage the CPQ cart for all cases minimize the implementation effort

Build a custom CPQ Cart using FlexCards and LWC to align to the legacy systems UI

Leverage omni scripts for all used cases to minimize the training efforts for the sales agents.

Universal communication is a digital cable leader across the United States. They have started using communication cloud for the B2B use case. One of their new requirements is One time charge (OTCs) that depend on multiple factors. Some of the factors are account related while other factors are product related. They already use matrix based pricing for their recurring price that depends on different sets of properties on product and account. What approach should consultant take to implement OTC within the existing matrix- based recurring pricing model?

Add more Columns within the existing matrix for recurring charges and calculate the OTCs using that matrix

Create OTCs as additional products with Prices and add those products to the cart using a separate button that uses postCartitems

Create Apex class and hook code to calculate the price and add as a step within the pricing plan

Create another matrix for OTC's and add all the attributes from Account and product as input and price as Output.

ABC telecom is using the communication cloud for the B2C business, The B2B business now wants a new quoting solution for their complete B2B products. B2B customers are large enterprises with hundreds of sites, B2B sales representative wants to configure different products based on sites requirements, group sites together, apply discount as per negotiated price and generate a multi-site proposal document. What Solution should a consultant recommend to meet the requirement above?

Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item

Use Communication Cloud CPQ to create a quote associated with multiple service Accounts Import a list of Sites to represent service Account and configure offers.

Leverage the communication cloud (CPQ) master quote and group quote capability to associate service accounts to group quotes. Each location can be associated with Quote Line Item

Use Communication Cloud CPQ multisite Quote Capture to upload a site list and configure offers for the sites

Use Enterprise Sales Management Quote Negotiation Process to capture Multi-site quote by uploading the site list and configuring the offers for the sites.

Universal Container had been using Communication cloud CPQ and order management for their B2B use cases. One of the critical requirement was to send a router code to their downstream system. Sending the router code depends on certain condition *if the customer is moving the internet services and is eligible for router * if the customer is moving the internet service and did not have router before * if customer is renewing the internet service and did not have a router before. Which three option should consultant recommend to meet the requirements above while optimizing order submission performance?

Implement the router condition logic within decomposition layer with more conditions.

Implement the router condition logic in the integration layer as callout task

Map all relevant information to the Customer Facing Service (CFS)

Use action type from fulfillment request lines in the callout condition task

Implement the router condition logic within decomposition layer with more conditions.

Use the Action type from Order items to the Decomposition Relationship Conditions.

niversal containers (UC) is a communication service provider using commination cloud. UC negotiate customer specific pricing with a B2B customer, which will subsequently be used for the pricing order by thle customer, which two actions must a consultant take to meet this requirements?

Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

Create a New Promotion, Configure Price Overrides for the customer specific pricing and mark it as a Frame Agreement Promotion

Create a Contract, add Contract line items for the customer specific pricing and mark it as a Frame Agreement Contract

Create New Offering, Configure Price List Entries for the customer specific pricing and mark it as a frame agreement offering

Create a Quote, add customer contract based discounts for the customer specific pricing and create a Frame Agreement from the Quote

During the discovery phase a consultant learns that provisioning the internet service requires multiple steps of integration. The first step returns as identifier that is required for the second steps, but is meaningless in ensuring steps afterwards. How should the consultant implement this requirement in Order Management with the least amount of configurations?

Model a non- assetizable attribute on the technical product to hold the identifiers configure both orchestration items for provisioning on the same swimlane

Create a Callout that uses a customer adaptor. This adaptor is implemented in Apex and can make both callouts and keep the identifier in memory in between callouts

Implement the integration using an integration procedure, which can make both callouts, and pass identifier as a variable from one step to another

Implement the multiple call logic in Enterprise service Bus and have a single callout to the ESB in orchestration

Universal Connect (UC) offers only internet service. However, they plan on extending their offering to include TV services for the existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called ''Installation Type'' on the internet and TV offer. What will be the consultant see as a result if the consumer order internet and TV together?

No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.

An error at runtime no value will be assigned to the attribute ''installation Type'' on the technical product

No errors will be returned the value for 'Installation type' on the technical product will be set to most recently modified attribute.

No error will be returned the ''installation type'' will be copied as empty/null after decomposition on the technical product

An error at design time, an error will be returned while configuring the decomposition relationship because of the duplicate attributes

United Telecom is moving its assets to communication cloud as part of its digital transformation. During the asset migration process, a consultant includes a step to create no change MACD order. Why this is necessary to have this step in migration process?

To create inventory items to be used in subsequent MACD.

To validate the migrated assets data aligns with assets data model

To validate if decomposition works on migrated assets

To validate if MACD works on migrated Assets.

Salesforce Certified Communications Cloud Accredited Professional Practice Test 1

Question 1 / 40

Universal containers (UC) provides internet service and recently purchased Industries order Management (OM) licenses for their B2B use cases. They have the following requirements:

* Product must be grouped during decomposition in order to send products to the billing system based on location

* After grouping the ordered items based on location, send the respective codes to same billing system for each location

Which three steps should a consultant take when designing a solution for these requirement?

Split the order into multiple order and group order items based on the service location

Create a decomposition for each service so that it has its own Fulfillment Request and create a Callout task for each of them

Use the CPQ multisite feature and group the service locations and create orders for each group

After splitting the order create one fulfillment request for each location by creating Orchestration scenarios for each other items

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Salesforce Certified Communications Cloud Accredited Professional Practice Test 1

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Salesforce Certified Communications Cloud Accredited Professional Practice Tests

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