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Salesforce Certified Education Cloud Consultant Practice Test - Questions Answers, Page 4

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Question 31

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The Advancements Office wants Salesforce to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university.

Which Salesforce solution should the consultant recommend?

Tableau CRM
Tableau CRM
Nonprofit Success Pack
Nonprofit Success Pack
Einstein Prediction Builder
Einstein Prediction Builder
Insights Platform Data Integrity
Insights Platform Data Integrity
Suggested answer: C

Explanation:

Einstein Prediction Builder is a Salesforce solution that the consultant can recommend to automatically create a supporters' score based on their donation amount, giving capacity, giving history, and relationship type to the university. Einstein Prediction Builder allows the consultant to create custom predictive models without code, using fields from any object as inputs and outputs. Tableau CRM, Nonprofit Success Pack, and Insights Platform Data Integrity are not Salesforce solutions that can create a supporters' score based on the given criteria.

Reference:

https://help.salesforce.com/s/articleView?id=sf.bi_prediction_builder_overview.htm&type=5

https://trailhead.salesforce.com/en/content/learn/modules/prediction_builder_basics

asked 23/09/2024
Roberto Ramadhin
32 questions

Question 32

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A college wants to create a resource for its Center of Excellence (CoE) where users can vote on suggestions and ...............................

What should a consultant create to meet the requirement?

Public Group
Public Group
Success Team
Success Team
Chatter group
Chatter group
Queue
Queue
Suggested answer: C

Explanation:

A Chatter group is what the consultant should create to meet the requirement of creating a resource for the CoE where users can vote on suggestions and collaborate with each other. A Chatter group is a feature that allows users to share ideas, files, polls, and events with a specific set of people. Users can also like and comment on posts, and follow topics and people in a Chatter group. A Public Group, a Success Team, and a Queue are not features that can create a resource for the CoE where users can vote on suggestions and collaborate with each other.

Reference:

https://help.salesforce.com/s/articleView?id=sf.collab_groups_overview.htm&type=5

https://trailhead.salesforce.com/en/content/learn/modules/chatter_basics/chatter_basics_groups

asked 23/09/2024
fritz villanueva
48 questions

Question 33

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A university's IT department uses a version control-based process for its system development and enhancement. The department wants to test the new features the consultant has configured in a dedicated, short term Salesforce environment.

What should the consultant use to meet the requirement?

Scratch org
Scratch org
Developer Edition org
Developer Edition org
Full sandbox
Full sandbox
Partial Copy sandbox
Partial Copy sandbox
Suggested answer: A

Explanation:

A scratch org is a dedicated, short term Salesforce environment that the consultant can use to test the new features they have configured in a version control-based process. A scratch org is a source-driven and disposable deployment of Salesforce code and metadata. A scratch org is fully configurable, allowing the consultant to emulate different Salesforce editions and features. A Developer Edition org, a full sandbox, and a partial copy sandbox are not dedicated, short term Salesforce environments that can be used in a version control-based process.

Reference:

https://developer.salesforce.com/docs/atlas.en-us.sfdx_dev.meta/sfdx_dev/sfdx_dev_scratch_orgs.htm

https://trailhead.salesforce.com/en/content/learn/modules/scratch-orgs

asked 23/09/2024
Pedro Faro
29 questions

Question 34

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A help desk at a large university wants to track and measure average resolution times and escalations associated with student requests for password resets.

Which solution should a consultant recommend?

Salesforce Identity
Salesforce Identity
Digital Engagement
Digital Engagement
Einstein Next Best Action
Einstein Next Best Action
Service Cloud
Service Cloud
Suggested answer: D

Explanation:

Service Cloud is a solution that the consultant can recommend to track and measure average resolution times and escalations associated with student requests for password resets. Service Cloud allows the help desk to create, manage, and resolve cases that represent student issues or problems. Service Cloud also provides reports and dashboards that show key metrics such as resolution time, escalation rate, and customer satisfaction. Salesforce Identity, Digital Engagement, and Einstein Next Best Action are not solutions that can track and measure average resolution times and escalations associated with student requests for password resets.

Reference:

https://www.salesforce.com/products/service-cloud/overview/

https://trailhead.salesforce.com/en/content/learn/modules/service_cloud_basics

asked 23/09/2024
Ruben Munilla Hernandez
42 questions

Question 35

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A large university integrates over one million student Consult records from its Student Information System (SIS) ................... The university has adopted the Education Data Architecture (EDA) Administrative account ................................................ Records in Salesforce is Integration User.

What should the consultant discuss with the university?

API call limits
API call limits
Ownership data skew
Ownership data skew
Account data skew
Account data skew
OAuth token limits
OAuth token limits
Suggested answer: B

Explanation:

Ownership data skew is what the consultant should discuss with the university, because it is a potential performance issue that can occur when a large number of records are owned by a single user. In this case, the Integration User owns over one million Contact records, which can cause slow or failed queries, reports, or list views. The consultant should advise the university to distribute the ownership of the records among multiple users or queues to avoid ownership data skew. API call limits, account data skew, and OAuth token limits are not relevant to this scenario.

Reference:

https://help.salesforce.com/s/articleView?id=sf.data_skew_ownership.htm&type=5

https://developer.salesforce.com/blogs/engineering/2012/04/avoid-account-data-skew-for-peak-performance.html

asked 23/09/2024
Mareah Allawi
31 questions

Question 36

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How should a consultant prepare for a successful Education Cloud discovery session with an institution?

Create an Education Cloud storyboard.
Create an Education Cloud storyboard.
List the current challenges in education.
List the current challenges in education.
Build the institution's technology roadmap.
Build the institution's technology roadmap.
Review the institution's strategic plan.
Review the institution's strategic plan.
Suggested answer: D

Explanation:

The consultant should review the institution's strategic plan to prepare for a successful Education Cloud discovery session. The strategic plan is a document that outlines the institution's vision, mission, goals, and priorities for the future. By reviewing the strategic plan, the consultant can understand the institution's context, challenges, opportunities, and expectations. The consultant can also align the discovery session agenda and questions with the strategic plan. Creating an Education Cloud storyboard, listing the current challenges in education, and building the institution's technology roadmap are not tasks that the consultant should do to prepare for a discovery session.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-discovery

https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_Discovery_Guide.pdf

asked 23/09/2024
Karsten Seifert
34 questions

Question 37

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The Advancement department wants to extend its Salesforce environment to support event management, including registration pages, ticketing, and agenda-building functionality.

Which solution should the consultant recommend?

App on the AppExchange
App on the AppExchange
Elevate and Giving Pages
Elevate and Giving Pages
Gift Entry Manager
Gift Entry Manager
Event Monitoring
Event Monitoring
Suggested answer: A

Explanation:

An app on the AppExchange is a solution that the consultant can recommend to extend the Salesforce environment to support event management functionality. The AppExchange is a marketplace where customers can find apps that provide additional features and solutions for Salesforce. There are many apps on the AppExchange that offer event management capabilities, such as registration pages, ticketing, and agenda-building. The consultant can help the Advancement department choose an app that meets their needs and budget. Elevate and Giving Pages, Gift Entry Manager, and Event Monitoring are not solutions that can provide event management functionality.

Reference:

https://appexchange.salesforce.com/appxStore?type=App&keyword=event%20management

https://www.salesforce.org/blog/event-management-apps-for-nonprofits-and-higher-ed/

asked 23/09/2024
Elyse Martinez
37 questions

Question 38

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A customer wants to install the Education Data Architecture (EDA) into their existing Salesforce org.

How should the consultant prepare for implementation?

Choose a middleware tool to integrate EDA.
Choose a middleware tool to integrate EDA.
Build applicable API customizations.
Build applicable API customizations.
Export all existing Salesforce data.
Export all existing Salesforce data.
Map Salesforce custom objects to EDA objects.
Map Salesforce custom objects to EDA objects.
Suggested answer: D

Explanation:

The consultant should map Salesforce custom objects to EDA objects to prepare for installing EDA into an existing Salesforce org. This means identifying which custom objects in the existing org have similar or equivalent functionality as EDA objects, and mapping their fields and relationships accordingly. This will help the consultant determine which custom objects can be replaced by EDA objects, which custom objects need to be integrated with EDA objects, and which custom objects need to be retained as they are. Choosing a middleware tool to integrate EDA, building applicable API customizations, and exporting all existing Salesforce data are not tasks that the consultant should do to prepare for installing EDA.

Reference:

https://powerofus.force.com/s/article/EDA-Migrate

https://www.salesforce.org/wp-content/uploads/2019/03/Education_Cloud_Migration_Guide.pdf

asked 23/09/2024
Asif Ibrahim
47 questions

Question 39

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The Law school's dean, recruitment director, and end users want to implement Salesforce so they can have a central, shared reporting system of engagement for recruitment and admission processes and raise enrollment by 10%. The Law school plans to grow and expand its use of Salesforce to other departments in the future; however, the IT department can only support system integration.

What should the consultant discuss first with the school?

Leadership sponsorship
Leadership sponsorship
Business objectives
Business objectives
Metric identification
Metric identification
Capacity to administer
Capacity to administer
Suggested answer: D

Explanation:

The consultant should discuss the capacity to administer with the school first, because this is a critical factor for a successful implementation and adoption of Salesforce. The capacity to administer means having the resources, skills, and processes to manage and maintain the Salesforce system on an ongoing basis. The consultant should assess whether the school has a dedicated Salesforce administrator or team, or whether they need to hire or train one. The consultant should also advise the school on the best practices and tools for administering Salesforce. Leadership sponsorship, business objectives, and metric identification are important factors for a successful implementation, but they are already given in the scenario, so they do not need to be discussed first by the consultant.

Reference:

https://trailhead.salesforce.com/en/content/learn/modules/education-cloud-basics/education-cloud-basics-key-stakeholders

https://trailhead.salesforce.com/en/content/learn/modules/admin_intro

asked 23/09/2024
Karanshah Gulati
44 questions

Question 40

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Recruiters at an institution are evaluating tools to enhance their email. They want to see when a student has opened an email or clicked on a link. Recruiters also want to insert time slots directly from their calendar into an email and allow students to choose the meeting time.

Which solution should the consultant recommend?

Gmail Integration
Gmail Integration
Custom automation
Custom automation
Einstein Activity Capture
Einstein Activity Capture
Salesforce Inbox
Salesforce Inbox
Suggested answer: D

Explanation:

Salesforce Inbox is a solution that the consultant can recommend to enhance the email functionality for recruiters. Salesforce Inbox allows recruiters to see when a student has opened an email or clicked on a link, using email tracking features. Salesforce Inbox also allows recruiters to insert time slots directly from their calendar into an email and allow students to choose the meeting time, using meeting scheduling features. Gmail Integration, custom automation, and Einstein Activity Capture are not solutions that can provide the email functionality that recruiters want.

Reference:

https://www.salesforce.com/products/sales-cloud/features/salesforce-inbox/

https://help.salesforce.com/s/articleView?id=sf.inbox_overview.htm&type=5

asked 23/09/2024
Foo goo
41 questions
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