DreamHouse Realty (DR) recently created a site for potential buyers. DR has a rich knowledge base organized in data categories and now plans to make those Knowledge articles available to site users.Which two steps does DR need to take in order to ensure that new articles show up in the site on an ongoing basis without manual intervention?Choose 2 answers

Enable 'Automate Topic Assignment'' setting.

Map articles to Content Topics.

Enable 'Share on Sites' setting.

Enable 'Automate Topic Assignment'' setting.

Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.Which functionality will meet the requirement best?

Configure an External Account Hierarchy.

Move users who need case access to a higher level in the Role Hierarchy.

Configure an External Account Hierarchy.

Create a Sharing Set for the Account.

Universal Containers (UC) is planning to create a portal for its global partner network. Users will be assigned a Partner Community license and a role.Which two things should UC keep in mind when setting up partner roles?Choose 2 answers

The default limit for the number of roles for portals is 50,000 per org.

Role Hierarchy can only be used if all objects have external OWD set to Private.

The default limit for the number of roles for portals is 50,000 per org.

Once created, roles cannot be deleted.

Universal Containers (UC) has a customer portal so that customers can manage their shipping. UC has several sharing rules in place and leverages the External Account Hierarchy to assist with data access. One of UC's large customers, Cloud Kicks, has recently acquired Northern Trail Outfitters. Sales wants to merge these two accounts, but they are getting an error.What could be the cause of the error?

Accounts used in an External Account Hierarchy cannot be merged with another account.

Accounts with active Experience Cloud users cannot be merged with another account.

The user trying to merge the accounts does not have the Merge Portal Roles permission.

The user trying to merge the accounts does not have the System Administrator profile.

Accounts used in an External Account Hierarchy cannot be merged with another account.

DreamHouse Realty (DR) plans to expand its business by offering insurance products ta home buyers. DR will use its network of independent agents to manage claims in their region. Agents will need to work with DR on settlement and adjustment approvals.What should the Experience Cloud consultant recommend?

Create a digital experience for agents and an app for employees.

Create a peer-to-peer forum for agents and share the URL with employees.

Create a digital experience for agents and share the URL with employees.

Create a digital experience for agents and an app for employees.

Create a self-service community for agents and an app for employees.

Which three permissions are included for a delegated administrator?Choose 3 answers

Create and edit external user records.

Generate new passwords for external users.

Manage permissions sets for external users on their account.

Create and edit external user records.

Manage object access for external users.

Add external users to multiple accounts.

Generate new passwords for external users.

Manage permissions sets for external users on their account.

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.What should an administrator do to capture information upfront on the Experience site?

Create a pre-chat form to fill out before initiating Chat.

Create a flow for customers to fill out before initiating Chat.

Enable Chat for only authenticated users and pass the user's information on hidden fields.

Deploy a unique chat per topic.

Create a pre-chat form to fill out before initiating Chat.

Universal Containers (UC) wants to build a product registration site to allow guest users to register a product. The functionality will involve a multi-step flow.How should UC enable the guest user to run the flow?

Assign a single screen to multi-step flow and give the guest user access via page layout.

Save the flow with the 'System Context Without Sharing---Access All Data'' option.

Set the ''Enable Lightning Flows for Guest User'' toggle option to ON in Setup.

Convert multi-step flow into individual flows and give the guest user access to each flow separately.

Universal Containers (UC) is a conglomerate with various lines of business operating worldwide. UC helps finance crop research, provides insurance services to coffee growers, and manufactures specialized coffee machines and other products. UC also has a franchise unit to help grow its franchise business worldwide. UC is planning to build multiple portals and sites to support its various lines of business.What two points should UC keep in mind when selecting a template for these sites and portals?Choose 2 answers

Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.

Industry-specific templates as well as Lightning Bolt solutions are available today.

Industry-specific Lightning Bolt solutions are available today but not templates. Pencil & Paper

Insurance Agent Portal template becomes available once Financial Services Cloud is correctly set up in an org.

Industry-specific templates are available today but not Lightning Bolt solutions.

Industry-specific templates as well as Lightning Bolt solutions are available today.

The Salesforce Administrator at Universal Containers (UC) has set up topics. UC is going through a rebranding phase and wants to simplify topics but keep articles that have been assigned to the topics.How should the Salesforce Administrator accomplish this?

Merge similar topics in Content Management.

Mark old topics as Inactive and assign articles to the new active topics.

Merge similar topics in Content Management.

Delete existing topics and assign articles to newly created topics.

Keep existing topics and reassign articles to newly created topics.

Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.What is the first step the system administrator should take to create the site?

Update organization-wide settings.

Enable Search Engine Optimization (SEO).

Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers

Components in the template header and footer sections cannot be assigned to an audience.

Domain criteria are not available in sandbox or Developer Edition orgs.

Record Type criteria cannot be assigned to a component.

Components in the template header and footer sections cannot be assigned to an audience.

Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.

Up to 2,000 audiences can be created.

Domain criteria are not available in sandbox or Developer Edition orgs.

Record Type criteria cannot be assigned to a component.

The system administrator at Get Cloudy Consulting is trying to import Customer Portal users to the newly created Experience Cloud. However, the import failed.What could be two reasons for this failure?Choose 2 answers

The portal role record has not been created.

Contact records have not been created.

The portal role record has not been created.

The portal profile record has not been created.

User records are missing. Penal & Pep ore

Contact records have not been created.

How can records owned by Customer Community users be shared with internal users?

Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.

Create a Sharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.

Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.

Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.

Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.

Dreamscape Flowers recently launched three Experience Cloud sites for North America, Europe, and Asia Pacific regions. The Community managers have installed the Salesforce Communities Management package and are getting useful insights on adoption and engagement.During the Community managers' weekly meeting, the Community manager for Europe mentioned that the preconfigured Insights reports cannot be used for their Experience Cloud site.What is the reason for this issue?

The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

The Community manager for Europe does not have System Administrator privileges.

The preconfigured Insights reports need to be modified to meet GDPR requirements.

The Experience Cloud site for Europe is not using Chatter which is needed to use the preconfigured Insights reports.

The Experience Cloud site for Europe has more than a million users.

Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.In what two ways can Lightning Bolt help DF accomplish this?Choose 2 answers

Lightning Bolts can help reduce implementation time.

Lightning Bolts can help minimize licensing and provisioning cost.

Lightning Bolts can be distributed and reused.

Lightning Bolts can help reduce implementation time.

Lightning Bolts can help minimize licensing and provisioning cost.

Lightning Bolts can help organize, manage, and reuse digital content.

Northern Trail Qutfitters implemented a chatbot on its Experience site.Which three KPIs could be used to help understand the chatbot's impact on customer service?Choose 3 answers

CSAT (Customer Satisfaction score)

Average Handle Time compared to Bot Session Time

CSAT (Customer Satisfaction score)

Average Handle Time compared to Bot Session Time

DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.Which two feature are available for DR to implement a solution involving insurance agent persona?Choose 2 answers

Financial Services Community permission set license

Insurance Agent Portal Lightning template

Financial Services Community permission set license

Insurance Agent Portal Lightning template

Financial Services Lightning template

Insurance agent permission set license

Cloud Kicks (CK) uses SSO (Single Sign-on) for its customer portal. The customer portal is built on the Customer Service template which uses LDS (Lightning Design System) and has public pages that use Lightning Web Components. CK gas also set up the Salesforce Content Delivery Network (CDN) for its domain, which CK is planning to change.

Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.

Changing the Salesforce CDN overwrites LDS defaults.

Changing the Salesforce CDN affects SAML SSO settings for all custom URLs in that domain.

Changing the Salesforce CDN impacts the AppExchange packages in the org that use Documents object.

Changing the Salesforce CDN impacts definitions of all Lightning Web Components used in public pages.

Northern Trail Outfitters (NTO) is planning to create an HR desk for its employees. The Technology team recommend using Experience Cloud to build the HR help desk app.What should NTO consider when building the HR desk app?

In order to leverage organizational structure, the HR help app must be created in the main org.

HR user profile is only available in Employee Cloud with Employee permission set license.

In order to protect employee privacy, the HR help desk app should be created in a different org than the main org.

In order to leverage organizational structure, the HR help app must be created in the main org.

HR user profile is only available in Enterprise and Performance Editions with HR permission set license.

A consultant is asked to set up a new experience using the Customer service template. The articles from an existing knowledge base must be exposed in the new site.What are the two ways the consultant should associate the articles with topics?Choose 2 answers

Establish automatic topic assignment of topics to specified data categories within WorkSpaces.

Manually add one or more topics to each article within Workspaces.

Select the appropriate topics on the Knowledge tab within Lightning Experience.

Allow guest users to tag displayed articles with relevant topics on a public page.

Establish automatic topic assignment of topics to specified data categories within WorkSpaces.

Manually add one or more topics to each article within Workspaces.

Cloud Kicks (CK) is using audience targeting to display pages and components to certain users based on their assigned audience. The New York City account contain multiple departments; all of which belong to that account. One of the page virtualization of the Home page of CK's Experience Cloud site a assigned to the New York City audience. CK also has a Rich Content Editor component within this Home page that is assigned inly to the Legal Department audience.Who will be able to see the Rich Content Editor component?

Members that are part of both the New York City audience and the Legal Department audience

New York City audience members with the Legal Department sharing set

Members that are part of both the New York City audience and the Legal Department audience

All Cloud Kicks Experience Cloud site members

All New York City audience members.

A consultant is setting up an experience for a client in a new org. The client insists on using standard profiles for external users.Which step is required in order to use standard profiles in an experience?

Allow using standard external profiles for self-registration, user creation, and logging'' must be enabled.

Create a permission set with '' Allow standard external profiles' check assign to all external users.

Ensure the standard profile have Allow using standard external profiles for self-registration, user creation, and login' set to True.

Customer Community Plus Login Experience license need to be used.

Ursa Major Solar would like the navigation menu in the customer portal to be vertical.Which two options make this possible?Choose 2 answers

Download an app from AppExchange

Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.What are the two key features of experienceBundle?Choose 2 answers

ExperinceBundle allows us to programmatically edit any community but using Experience Builder.

ExperimentBundle provides editable community metadata in a human-readable format.

ExperinceBundle allows us to programmatically edit any community but using Experience Builder.

ExperienceBundle enables Creating experiencing across orgs.

ExperimentBundle provides editable community metadata in a human-readable format.

ExperienceBundle provides editable community metadata in a human-readable format.

What is a prerequisite for creating a user that has a Partner Community license?

The ''Enable as Partner'' action must be present on the Account page layout.

Select ''Enable as Partner'' in the Experience Workspace.

Ensure that the partner user has the '' Enabled as partner'' permission set.

The ''Enable as Partner'' action must be present on the Account page layout.

The Enable as Partner'' action must be present on the User page layout.

Dreamscape Flowers (DF) is a well-known global with a large network of partners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.In what three ways can Salesforce Partnership Management (PRM) help DF?Choose 3 answers

Automating partner onboarding process

Providing reports and dashboards access to partners

Automating partner onboarding process

Helping partners manage their payments and file taxes

Providing reports and dashboards access to partners

Dreamscape flowers is looking to launch a public site for its current customers and prospects.Which three actions are performed automatically when a site is created Expense Cloud?Choose 3 answers

Creation of sharing mechanisms that are available only to guest users

Creation of a guest user record

Creation of moderation criteria that are applied only to guest users

Creation of sharing mechanisms that are available only to guest users

Creation of a guest user record

How can Sharing Sets be used to share records with Customer Community users?

Create one Sharing Set and add the objects to share in the Sharing Set.

Create one Sharing Set, select the 'All Objects options for the Sharing Set, and add the Customer Community profiles to the Sharing Set.

Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.

Create one Set per object and add the Customer Community profiles to each Sharing Set.

Universal Containers is looking to onboard three new partners to the community.* Each partner have a branded experience containing their colors and logo.* Gold and silver partners should have access to the Leads inbox component, but Bronze partners should not.* Bronze partners should not have access to the Leas tab.How should an administrator solve for these requirements?

Create branding sets, audience targeting, and navigation menu targeting.

Create branding sets, audience targeting and a custom Navigation menu component.

Create a separate community for each partner with audience targeting.

Create branding sets, a separate page variation for each partner, and a custom Navigation Menu component.

Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.In what two ways can Salesforce PRM help DF accelerate channel sales?Choose 2 answers

By automating partner lead routing

By automating quoting with Salesforce CPQ

By automating partner entitlement assignment in Channel sales teams

BY automating partner tiering in Channel sales hierarchy

By automating partner lead routing

By automating quoting with Salesforce CPQ

Salesforce Certified Experience Cloud Consultant Practice Test 2

Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.

Which template should UC select when building its site?

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Salesforce Certified Experience Cloud Consultant Practice Test 2

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Salesforce Certified Experience Cloud Consultant Practice Tests

Practice Tests