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Salesforce Certified Hyperautomation Specialist Practice Test - Questions Answers, Page 4
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Question 31
AnyAirlines releases a new REST API that exposes access to an RPA process. The RPA process can only handle a limited number of interactions per second before the API begins returning errors.
Which policy should AnyAirlines apply to prevent the API from being overloaded?
To prevent an API from being overloaded, the Spike Control policy is suitable. It helps manage sudden bursts of traffic by limiting the rate at which requests are processed. Here's how it works:
Preventing Overloads:
Spike Control smooths out bursts of incoming requests by enforcing a rate limit over a short period, protecting the backend systems from being overwhelmed by excessive traffic.
Configuration:
Apply the Spike Control policy to the API to define the maximum number of requests allowed within a specific timeframe.
This ensures that the API can handle a limited number of interactions per second, preventing errors due to overload.
Implementation:
In Anypoint Platform, configure the Spike Control policy to the desired thresholds, ensuring the RPA process can handle the load effectively without errors.
Anypoint Platform Spike Control Documentation
Question 32
The customer support team at Northern Trail Outfitters manages and maintains customer service cases using Service Cloud. The team collaborates with other stakeholders such as the sales, product, and technical support teams to resolve cases using Slack.
The team needs to use a MuleSoft Composer flow to automatically trigger when a case is created or modified in Service Cloud with notifications in Slack. Based on these specific case requirements, the team routes the cases to the sales, product, or the technical support team.
What flow component must the customer support team use to route the cases?
To route cases based on specific criteria to different teams (sales, product, or technical support) using MuleSoft Composer, the Switch/Case component is the most appropriate choice:
Create a MuleSoft Composer Flow:
Start by creating a flow in MuleSoft Composer that triggers when a case is created or modified in Service Cloud.
Use the Switch/Case Component:
Add a Switch/Case component to the flow. This component allows you to define multiple conditions and route the flow based on these conditions.
Define the different case routing criteria (e.g., case type, priority) within the Switch/Case component. For each case, specify the condition that determines which team the case should be routed to.
Configure Notifications in Slack:
For each case defined in the Switch/Case component, configure the corresponding actions to send notifications to the appropriate Slack channels.
The Switch/Case component enables complex conditional logic, making it ideal for routing cases to different teams based on predefined criteria.
MuleSoft Composer Documentation
Question 33
AnyAirlines is creating a hyperautomation solution that will run any time a record is created in NetSuite and will update a record in Salesforce. Many records present in Salesforce need to be related to the updated record. AnyAirlines wants to automatically update each of these dependent records.
When combined, which two hyperautomation solutions should be used to automate this process without involving IT? (Choose two.)
To automate the process of updating related records in Salesforce when a record is created in NetSuite, combining Salesforce Flow and MuleSoft Composer is ideal:
MuleSoft Composer:
Use MuleSoft Composer to create a flow that triggers when a new record is created in NetSuite.
Configure the flow to update the corresponding record in Salesforce. This ensures that changes in NetSuite are automatically reflected in Salesforce.
Salesforce Flow:
Use Salesforce Flow to create a record-triggered flow that updates all dependent records whenever the primary Salesforce record is updated.
This flow can be set to trigger on updates to the primary record and include logic to identify and update all related records.
Combining MuleSoft Composer for integration and Salesforce Flow for in-Salesforce automation ensures that the entire process is streamlined and automated without requiring IT involvement.
MuleSoft Composer Documentation
Salesforce Flow Documentation
Question 34
AnyAirlines implements a credit card program that requires customer applications to go through a review process before approval. They want to develop a series of hyperautomation solutions that will integrate to process the applications and enter the customer's information into a legacy system once approved.
They want to complete the following components:
An Einstein bot that will initiate the credit card application and create a record of an existing Salesforce Custom Object
A Salesforce flow that marks the credit card application as approved in Salesforce
An RPA process that interacts with multiple applications and websites
A simple MuleSoft Composer flow that triggers if a credit card application is approved and then invokes an RPA process
Which component will likely require the most effort to complete?
Developing an RPA process that interacts with multiple applications and websites typically requires the most effort due to several factors:
Complexity of Interaction:
RPA processes involve simulating human actions to interact with different user interfaces. This includes navigating web pages, filling out forms, and clicking buttons, which can be complex and time-consuming to script and test.
Integration Challenges:
The RPA process must handle different applications and websites, each with unique behaviors and potential for errors. Ensuring reliable and consistent interaction across these systems requires thorough testing and potentially custom handling for each system.
Maintenance and Updates:
RPA processes need to be maintained and updated as the applications or websites they interact with change. This ongoing effort can be significant compared to other components.
MuleSoft RPA Documentation
Question 35
Northern Trail Outfitters (NTO) has outgrown its custom Extract-Transform-Load (ETL) solution and needs to migrate its ETL jobs to a new tool. One of the requirements is a single interface to view and manage the ETL jobs. Some of these ETL jobs interact with systems that are hosted on-premises.
According to Salesforce's hyperautomation best practices, how should Salesforce's various hyperautomation solutions be combined to meet NTO's requirements?
To meet NTO's requirements of migrating ETL jobs and managing them efficiently, the following approach is recommended:
Migrate Simple Integrations to MuleSoft Composer:
MuleSoft Composer is suitable for simple transformations and straightforward data integrations that do not require complex logic or custom coding. This allows non-technical users to manage and automate these processes easily.
Migrate Complex Integrations to Anypoint Platform:
For more complex integrations that involve intricate business logic, large data volumes, or require advanced features like error handling, use Anypoint Platform. Anypoint Platform provides robust capabilities for building, deploying, and managing APIs and integrations.
Use Anypoint Exchange:
Anypoint Exchange serves as a centralized repository for all API assets, including those created using Composer and Anypoint Platform. It provides a single interface to view, manage, and share API integrations.
This approach leverages the strengths of both tools and ensures that all API integrations are efficiently managed and monitored.
Anypoint Platform Documentation
Anypoint Exchange Documentation
Question 36
Northern Trail Outfitters wants to create an automation which runs on a fixed schedule to enter sales data into NetSuite running as a process in the background. The business product owner chose MuleSoft Composer as the tool for this task.
The Salesforce admin wants to advise the product owner about how the MuleSoft Composer scheduling functionality works.
Which two options are available for use as the time mechanism within MuleSoft Composer? (Choose two.)
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Question 37
Which API policy can be applied to limit the number of requests an individual client can make to an API?
Question 38
Northern Trail Outfitters evaluates multiple standards for the exit criteria of a stage in their Flow Orchestration. Based on their criteria, they want the flow to go down one of three paths.
How should this be built in Flow Orchestration to meet this requirement?
Question 39
AnyAirlines is developing an RPA process and is implementing testing best practices. They want to take the RPA process through rigorous testing.
During these tests, where do RPA process test plans execute?
Question 40
AnyAirlines needs to select a tool for developing an integration between Salesforce and an ERP system in the cloud. The requirements state that the systems must communicate bidirectionally and as close to real time as possible. The ERP system can be accessed via a SOAP-based web service.
Which tool meets the requirements of this integration?
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