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A customer service representative at a call center wants to be able to collect information from customers using a series of question prompts.

What should an app builder use to accomplish this?

A.
Approval Process
A.
Approval Process
Answers
B.
Flow
B.
Flow
Answers
C.
Validation Rule
C.
Validation Rule
Answers
D.
Path
D.
Path
Answers
Suggested answer: B

Explanation:

For a customer service representative to collect information through a series of question prompts:

B . Flow. Salesforce Flows allow for the creation of guided interactions that can prompt users for information in a step-by-step manner.

Steps to create a flow for this purpose:

Navigate to Setup Flows.

Click on 'New Flow' and select a Screen Flow to interactively prompt users.

Design the flow with Screen elements for each question.

Add logic to process responses as necessary.

Save and activate the flow.

Embed or link the flow in a relevant location accessible to the service representative, such as on a record page or in the utility bar.

Flows provide a flexible and powerful way to interactively gather and process customer data in real time.

For detailed guidance on creating Flows, see Salesforce's Flow Builder documentation.

What is one limitation of using schema builder when creating a field?

A.
Cannot create formula fields.
A.
Cannot create formula fields.
Answers
B.
Cannot see existing relationships between objects.
B.
Cannot see existing relationships between objects.
Answers
C.
Cannot add fields to page layouts.
C.
Cannot add fields to page layouts.
Answers
D.
Cannot create lookup relationships.
D.
Cannot create lookup relationships.
Answers
Suggested answer: C

Explanation:

One of the limitations when using the Schema Builder for creating fields is:

C . Cannot add fields to page layouts. While Schema Builder allows for easy visualization and creation of fields and objects, it does not support placing these fields onto specific page layouts directly from the Schema Builder interface.

To place fields on page layouts, you need to:

Navigate to Setup Object Manager select your object.

Click on Page Layouts, choose the appropriate layout, and manually add the newly created fields.

This step is necessary to ensure fields are visible and properly arranged on user interfaces.

For more details, Salesforce's Schema Builder documentation outlines its capabilities and limitations.

A sales manager has noticed that reps continue to input contacts directly in their phone instead of adding them to Salesforce.

What should an app builder recommend to ensure the data makes it into Salesforce?

A.
Enable in-app notifications every time a contact is created.
A.
Enable in-app notifications every time a contact is created.
Answers
B.
Allow Salesforce to import Contacts from mobile device Contact lists.
B.
Allow Salesforce to import Contacts from mobile device Contact lists.
Answers
C.
Enable offline create, edit, and delete in Salesforce for Android and iOS.
C.
Enable offline create, edit, and delete in Salesforce for Android and iOS.
Answers
D.
Allow users to relate a contact to multiple accounts.
D.
Allow users to relate a contact to multiple accounts.
Answers
Suggested answer: C

Explanation:

To ensure sales reps input contacts into Salesforce rather than their personal devices:

C . Enable offline create, edit, and delete in Salesforce for Android and iOS. This feature allows sales reps to enter contact information directly into the Salesforce Mobile App even when they are offline, which syncs back to Salesforce once connectivity is restored.

Steps to enable offline capabilities:

Navigate to Setup Mobile Administration Salesforce Mobile App Offline Settings.

Configure offline settings to allow for creating, editing, and deleting records.

Ensure that the Contact object is available for offline access.

This functionality encourages reps to use Salesforce directly by mitigating connectivity constraints.

For implementation details, refer to Salesforce Mobile App Offline.

Sales reps at Cloud Kicks (CK) forget to submit for approval when CK needs orders reviewed before close won. CK wants to automatically submit opportunities into the Secure Commitment Stage to eliminate manual submission.

Which feature meets the business requirements?

A.
Record-Triggered flow optimized for Fast Field Updates
A.
Record-Triggered flow optimized for Fast Field Updates
Answers
B.
Custom button and screen flow
B.
Custom button and screen flow
Answers
C.
Platform Event-Triggered flow
C.
Platform Event-Triggered flow
Answers
D.
Record-Triggered flow optimized for Actions and Related Records
D.
Record-Triggered flow optimized for Actions and Related Records
Answers
Suggested answer: D

Explanation:

To automate the submission of opportunities into the 'Secure Commitment' stage and eliminate manual submission for approval, the best feature to use is:

Record-Triggered flow optimized for Actions and Related Records (D). This type of flow allows for complex automation that can include submitting records for approval based on specific criteria being met, such as reaching a particular stage in the opportunity lifecycle. It's particularly suitable for handling related record updates and other actions like submissions for approval, which are integral when an opportunity reaches a certain stage.

Record-Triggered Flow optimized for Fast Field Updates (A) is focused primarily on quick updates to fields and may not handle the complexity of submission for approval processes adequately. Custom button and screen flow (B) could be used to manually trigger processes but does not automate the submission. Platform Event-Triggered flow (C) is typically used for integrations and reacting to system-wide events, not for standard record lifecycle management.

Reference for using Flows in Salesforce, particularly for automating business processes like approval submissions:

Record-Triggered Flows: https://help.salesforce.com/articleView?id=sf.flow_considerations_trigger_record.htm&type=5

Universal Containers (UC) wants to test code against a subset of production data that is under 5 GB. Additionally, UC wants to refresh this sandbox every weekend.

Which type of sandbox should be used to accomplish this?

A.
Developer Pro
A.
Developer Pro
Answers
B.
Partial Copy
B.
Partial Copy
Answers
C.
Full Copy
C.
Full Copy
Answers
D.
Developer
D.
Developer
Answers
Suggested answer: B

Explanation:

To test code against a subset of production data under 5 GB and to refresh the sandbox environment weekly, the most suitable type of sandbox is:

Partial Copy (B). A Partial Copy sandbox includes a copy of your production org's metadata and a subset of your production data as defined by the sandbox template. It allows up to 5 GB of data and can be refreshed every 5 days, making it ideal for scenarios where a representative sample of production data is needed for testing without the storage and refresh limitations of a Full Copy sandbox.

Developer Pro (A) and Developer (D) sandboxes also allow for testing and development but do not include a subset of production data---they either have no data or only limited sample data. A Full Copy sandbox (C) provides a full replica of production data, far exceeding the 5 GB requirement and generally is refreshed less frequently due to larger data volume and longer copy times.

Reference for sandbox types and their capabilities:

Sandbox Types and Templates: https://help.salesforce.com/articleView?id=sf.data_sandbox_implementation_tips.htm&type=5

DreamHouse Realty (DR) asks for some improvements in case management. They want to enforce process compliance so that cases are unable to be reverted to an earlier case status, and to ensure that certain fields are required when specific case criteria are met.

Which solution should an app builder implement to meet these requirements?

A.
Configure validation rules with help text.
A.
Configure validation rules with help text.
Answers
B.
Create dependent picklist fields and set them as required.
B.
Create dependent picklist fields and set them as required.
Answers
C.
Use an approval process to check field criteria are met.
C.
Use an approval process to check field criteria are met.
Answers
D.
Make the fields required on the page layout.
D.
Make the fields required on the page layout.
Answers
Suggested answer: A

Explanation:

To ensure process compliance where cases cannot revert to an earlier status and certain fields are required based on specific case criteria, the recommended solution is:

Configure validation rules with help text (A). Validation rules enforce data integrity and business processes by preventing users from saving records if certain conditions are not met. For instance, a validation rule can prevent the status of a case from being changed back to an earlier status and can conditionally require fields based on other field values on the case.

Dependent picklists (B) ensure field values depend on another field's value but do not enforce the inability to revert status. Approval processes (C) are used for step-by-step record approval and are not designed to prevent status reversion or conditionally require fields. Making fields required on the page layout (D) ensures they are always required when accessing the record through that layout but does not enforce conditional requirements based on other criteria.

Reference for creating validation rules in Salesforce:

Validation Rules: https://help.salesforce.com/articleView?id=sf.validation_rules.htm&type=5

Ursa Major Solar wants to automate a welcome email to new clients and include a customized survey about their buying experience. An app builder is tasked with this project and has very little time to build the solution from scratch, but still needs to be able to fully customize the solution.

What should the app builder do to meet the deadline and custom requirements?

A.
Work with a developer to create custom Apex code and a Lightning web component survey to meet the criteria,
A.
Work with a developer to create custom Apex code and a Lightning web component survey to meet the criteria,
Answers
B.
Use Salesforce flow to build the survey declaratively to meet the criteria and send it to the customer as an email.
B.
Use Salesforce flow to build the survey declaratively to meet the criteria and send it to the customer as an email.
Answers
C.
Choose a managed package from AppExchange that closely meets the requirements of the project, restricts programmatic development, but allows declarative development
C.
Choose a managed package from AppExchange that closely meets the requirements of the project, restricts programmatic development, but allows declarative development
Answers
D.
Choose an unmanaged package from Appexchange that closely meets the requirements of the project and allows programmatic development.
D.
Choose an unmanaged package from Appexchange that closely meets the requirements of the project and allows programmatic development.
Most voted
Answers (1)
Most voted
Suggested answer: B

Explanation:

Given the need to automate a welcome email including a customized survey with customization requirements and a tight timeline, the best approach is:

Use Salesforce Flow to build the survey declaratively to meet the criteria and send it to the customer as an email (B). Flow is a powerful tool for automation in Salesforce, allowing the creation of complex workflows and user interactions without needing to write custom code. It can be used to build a survey and integrate it with email services for automated dispatch.

Working with a developer to create custom Apex and LWC (A) might meet the criteria but would not align with the limited time frame. Managed (C) and unmanaged packages (D) from AppExchange can provide pre-built solutions, but they may not offer the needed customization or could require more setup time than building directly in Flow.

Reference for automating processes with Salesforce Flow:

Salesforce Flow: https://help.salesforce.com/articleView?id=sf.flow_considerations_design.htm&type=5

After utilizing the Lightning Object Creator to create a new object, its fields, and to insert all of the data, an app builder now needs to set up the

Lightning Record Page.

Which component should the app builder have on their Lightning Record Page to see all of the fields from the page layout?

A.
Highlights Panel
A.
Highlights Panel
Answers
B.
Recommendations
B.
Recommendations
Answers
C.
Record Detail
C.
Record Detail
Answers
D.
Path
D.
Path
Answers
Suggested answer: C

Explanation:

For an app builder who needs to ensure all fields from the page layout are visible on a Lightning Record Page after using the Lightning Object Creator, the correct component to use is:

Record Detail (C). The Record Detail component automatically displays all fields that are included on the assigned page layout for the object. It is designed to reflect the layout configuration and is the simplest way to ensure all fields are presented as configured in the layout editor.

Highlights Panel (A) is used primarily to display key fields at the top of the record page, providing a summary view rather than full field visibility. Recommendations (B) is used for displaying prompts or suggestions and does not display record fields. Path (D) is useful for displaying stages in a process (like sales stages or service processes) and does not show field data directly.

Reference for setting up Lightning Record Pages and using components effectively:

Lightning Record Pages: https://help.salesforce.com/articleView?id=sf.lightning_page_components.htm&type=5

A new field is being created on a custom object. However, the app builder does not want the field to show up on pre-existing custom report types.

What should the app builder do on the custom field setup to fulfill this requirement?

A.
Remove the new field from all page layouts.
A.
Remove the new field from all page layouts.
Answers
B.
Remove visibility to all report profiles.
B.
Remove visibility to all report profiles.
Answers
C.
Grant read-only access to all report profiles.
C.
Grant read-only access to all report profiles.
Answers
D.
Deselect auto add to custom report type.
D.
Deselect auto add to custom report type.
Answers
Suggested answer: D

Explanation:

When creating a new field, if an app builder does not want the field to be automatically added to pre-existing custom report types, the step to take is:

Deselect 'Add Field to Custom Report Types' (D). This option is available when creating or editing a custom field and ensures that the field is not automatically included in report types where 'Automatically add new custom fields to report type layouts' is enabled.

Removing the field from page layouts (A) affects the visibility on record pages but not reports. Adjusting visibility (B) or setting read-only access (C) for report profiles affects user permissions to see the field in reports, but does not remove the field from report types if it was previously added.

Reference for managing fields in custom report types:

Custom Report Types and Fields: https://help.salesforce.com/articleView?id=reports_report_type_layouts.htm&type=5

Universal Containers wants to create a custom checkbox formula field on the Opportunity object. This formula should evaluate to true if the following conditions are met:

* Stage is set to Negotiation/Review

* Close Date is less than 1 week away

Which formula meets these requirements?

A)

B)

C)

A.
Option A
A.
Option A
Answers
B.
Option B
B.
Option B
Answers
C.
Option C
C.
Option C
Answers
D.
Option D
D.
Option D
Answers
Suggested answer: B

Explanation:

For a formula to evaluate to true when the stage is set to 'Negotiation/Review' and the close date is less than one week away, the correct formula is:

Option B. This formula uses the ISPICKVAL function to check the text value of a picklist and compares the CloseDate to a week from today:

AND( I AND(

ISPICKVAL(StageName, 'Negotiation/Review'),

CloseDate - 7 < TODAY()

)SPICKVAL(StageName, 'Negotiation/Review'), CloseDate - 7 < TODAY() )

This formula checks that both conditions are met: it confirms the stage name is 'Negotiation/Review' and that the CloseDate is within the next 7 days from the current date.

Option A lacks the ISPICKVAL function necessary for evaluating picklist fields. Option C uses DAY(7) which is not a valid Salesforce formula expression. Option D also uses DAY(7) incorrectly and fails to use the ISPICKVAL function.

Reference for creating formula fields in Salesforce:

Formula Field

Reference: https://help.salesforce.com/articleView?id=sf.customize_functions.htm&type=5

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