Salesforce Certified Platform App Builder Practice Test - Questions Answers, Page 3

Guided Action Flows on the record page can help service agents meet the requirement of confirming a user identity before providing support information over the phone.Guided Action Flows are a series of screens that guide agents through a predefined process, such as verifying user information, collecting case details, or resolving issues

The best Lightning component to add to the layout to display the 'New Task' custom action is Highlights panel. This component shows key information and actions for a record, such as its name, owner, and custom actions. Related record, related lists, and activities are not Lightning components that display custom actions. See [this article] for more information on Highlights panel.

The best solution to enable reps to see and access the most-used components from anywhere within the app without leaving the page they are working on is Utility bar. This is a footer that can be added to any Lightning app and can contain tools such as history, notes, or softphone. Favorites, home page, and global actions are not solutions that provide access to components from anywhere within the app. See [this article] for more information on Utility bar.

The three Salesforce functionalities that are ignored when processing field updates in workflow rules and approval processes are:

Field-Level Security: This means that the field update will occur regardless of the user's profile or permission set settings that determine whether they can see or edit the field1.

Validation Rules: This means that the field update will bypass any validation rules that might otherwise prevent the record from being saved1.

Decimal places and character limits: This means that the field update will round or truncate the value to fit the field's format, without throwing an error

The record will not save and the validation rule's error message will be displayed because the field update will violate the validation rule. The validation rule will prevent the record from being saved if the Industry field is longer than 6 characters, and Technology is 10 characters long.

The formula for creating a visual indicator flag on each case based on the case priority should use the IMAGE and CASE functions. The IMAGE function returns an image for a given URL, and the CASE function evaluates an expression and returns a value based on that expression. Option A and D use these functions correctly, while option B and C do not.

To troubleshoot the issue of a contact being unavailable for other users to see, an app builder should check the following things:

Confirm whether Default Organization-Wide Sharing Settings provide access to the Account. This setting determines the baseline level of access that users have to each other's records.

Review the Contact record and ensure it is linked to an Account. Contacts that are not linked to an account are private and only visible to the owner and administrators.

Verify the users with the issue have access to the Contact object. Users need to have at least read permission on the Contact object to view contact records. Option A and E are not relevant for troubleshooting this issue.

A validation rule can enforce process compliance by preventing users from saving records that do not meet certain criteria.In this case, a validation rule can prevent users from reverting to an earlier case status or leaving certain fields blank when specific case criteria are met

To view a junction object record, a user must have at least read access to both master objects.This is because the junction object inherits the sharing and security settings from both master objects