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Salesforce Certified Process Automation Practice Test - Questions Answers, Page 7

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Salesforce Administrator would like to build a process to ask customers ten different questions when on a call with marketing users. Questions are based on the country and account language preference if the prospect is already a customer. How could the Administrator meet this requirement?

A.
Write Apex code to show the questions automatically.
A.
Write Apex code to show the questions automatically.
Answers
B.
Create a process builder to display questions based on country and language.
B.
Create a process builder to display questions based on country and language.
Answers
C.
Create a custom object for Questions and another object for answers, then use LWC to display questions dynamically.
C.
Create a custom object for Questions and another object for answers, then use LWC to display questions dynamically.
Answers
D.
Create a flow to display questions based on country and language.
D.
Create a flow to display questions based on country and language.
Answers
Suggested answer: D

Explanation:

To ask customers different questions based on the country and account language preference, the Administrator could create a flow (D). A flow can dynamically display questions based on criteria such as country and language, making it an ideal solution for interactive questioning during calls with marketing users. This approach leverages the power of Salesforce Flow to handle complex logic and user interactions without the need for custom code or external objects.

Reference: Salesforce Help Documentation on Flow Builder.

What are three basic building blocks of Salesforce Flow?

A.
Element
A.
Element
Answers
B.
Resource
B.
Resource
Answers
C.
Variables
C.
Variables
Answers
D.
Constants
D.
Constants
Answers
E.
Connector
E.
Connector
Answers
Suggested answer: A, B, E

Explanation:

Flow has three major building blocks known as Element, Connector, and Resource. With the help of these blocks, you can easily develop Flows. Element represents an action that Flow can use to display or collect information from the Flow user, create or update records, delete records, or loop logic.

In which three ways can a flow designer distribution flows that involve user interaction?

A.
Field Portal Mobile App
A.
Field Portal Mobile App
Answers
B.
Lightning pages
B.
Lightning pages
Answers
C.
Flow actions
C.
Flow actions
Answers
D.
Custom Lightning web components
D.
Custom Lightning web components
Answers
E.
Microservice Frame
E.
Microservice Frame
Answers
Suggested answer: B, C, D

Explanation:

A flow designer can distribute flows that involve user interaction through Lightning pages (B), Flow actions (C), and Custom Lightning web components (D). Lightning pages allow embedding flows directly onto various Salesforce pages, such as record pages, home pages, or app pages, providing a seamless user experience. Flow actions enable users to initiate flows from buttons, links, or related lists. Custom Lightning web components can be designed to incorporate flows, offering a highly customizable way to integrate flows into the Salesforce UI.

Reference: Salesforce Help Documentation on Flow Distribution Methods.

Which three Process Automation Settings can be found in Setup?

A.
Let Administrators resume flows with pending actions
A.
Let Administrators resume flows with pending actions
Answers
B.
Let users select run-as another user
B.
Let users select run-as another user
Answers
C.
Let users pause flows
C.
Let users pause flows
Answers
D.
Let users resume shared flow interviews
D.
Let users resume shared flow interviews
Answers
E.
Let Administrators debug flows as other users
E.
Let Administrators debug flows as other users
Answers
Suggested answer: A, C, D

Explanation:

In Salesforce Setup, three Process Automation Settings that can be found are: A) Let Administrators resume flows with pending actions, C) Let users pause flows, and D) Let users resume shared flow interviews. These settings provide flexibility in how flows are managed and interacted with, offering capabilities such as pausing, resuming, and sharing flow interviews among users and administrators.

Reference: Salesforce Setup Documentation on Process Automation Settings.

In which three ways can a flow designer distribute flows that involve user interaction?

A.
Microservice Frame
A.
Microservice Frame
Answers
B.
Flow actions
B.
Flow actions
Answers
C.
Custom Lightning web components
C.
Custom Lightning web components
Answers
D.
Field Portal Mobile App
D.
Field Portal Mobile App
Answers
E.
Lightning pages
E.
Lightning pages
Answers
Suggested answer: B, C, E

Explanation:

Flows involving user interaction can be distributed in several ways, including through Flow actions (quick actions that launch a flow), embedding in Custom Lightning Web Components (LWCs) for more complex UIs or specific functionality, and adding to Lightning Pages via the Lightning App Builder for visibility on record, app, home, and other page types.

Reference: Salesforce Help - Distribute Flows

The architect is designing a flow where a screen flow is used to create a contact and display a confirmation screen. While the confirmation screen is displayed, remote API is invoked to update the contact in the external system. The update fails. How should the architect resolve the design?

A.
Add error handling mechanism to the flow and test often and early.
A.
Add error handling mechanism to the flow and test often and early.
Answers
B.
Use a separate transaction to update the contact in the external system.
B.
Use a separate transaction to update the contact in the external system.
Answers
C.
Use Apex since updating a contact in the remote system is not possible in flow.
C.
Use Apex since updating a contact in the remote system is not possible in flow.
Answers
D.
Use the Process builder instead of flow.
D.
Use the Process builder instead of flow.
Answers
Suggested answer: A

Explanation:

In the scenario where a remote API update fails after creating a contact through a screen flow, incorporating an error handling mechanism within the flow is essential. This allows the flow to gracefully handle exceptions and errors, providing feedback or rollback options as necessary. Regular testing during the development phase helps identify potential issues early, ensuring the flow functions as intended upon deployment.

Reference: Salesforce Help - Add Fault Handling to Your Flow

What key feature was introduced is Spring 21 release which helps with identifying performance...?

A.
Stagger and Throttle plug-ins for Flows
A.
Stagger and Throttle plug-ins for Flows
Answers
B.
Accurate measure of the CPU time consumption of Flows and Processes
B.
Accurate measure of the CPU time consumption of Flows and Processes
Answers
C.
Black run-as access for Processes
C.
Black run-as access for Processes
Answers
D.
Optimizer plug-in for Flows and Processes
D.
Optimizer plug-in for Flows and Processes
Answers
Suggested answer: B

Explanation:

In the Spring '21 release, Salesforce introduced enhancements for measuring the CPU time consumption of Flows and Processes. This feature helps administrators and developers identify and optimize resource-intensive processes, improving the overall performance and efficiency of Salesforce automations.

Reference: Salesforce Release Notes Spring '21 - Performance Enhancements

What can an Administrator do from within the flow error email?

A.
Schedule an inspect Query in the originating org.
A.
Schedule an inspect Query in the originating org.
Answers
B.
Launch a debugger in Flow Builder.
B.
Launch a debugger in Flow Builder.
Answers
C.
View the full name of the run-as user in the email.
C.
View the full name of the run-as user in the email.
Answers
D.
View all errors across all active flows.
D.
View all errors across all active flows.
Answers
Suggested answer: B

Explanation:

From within the flow error email, an Administrator has the ability to launch a debugger in Flow Builder. This feature allows for immediate investigation and troubleshooting of the flow that encountered an error, providing a direct link to the problematic flow and the debugging environment.

Reference: Salesforce Help - Debug Flows

Which global variable contains the record's values immediately before the flow users run?

A.
$Flow
A.
$Flow
Answers
B.
$Record
B.
$Record
Answers
C.
$RIORVALUE Formula Field
C.
$RIORVALUE Formula Field
Answers
D.
$Record__Prior
D.
$Record__Prior
Answers
Suggested answer: D

Explanation:

In Salesforce Flows, the global variable that contains the record's values immediately before the flow runs is $Record__Prior. This variable is particularly useful in record-triggered flows, where you may need to compare the current state of a record with its previous state to determine what action to take.

Reference: Salesforce Help - Use PriorValue in Record-Triggered Flows

Ursa Major (UMS) is evaluating Salesforce for automating its mutual business processes. What should UMS keep in mind?

A.
Salesforce automation tools are not supported in Salesforce Lightning.
A.
Salesforce automation tools are not supported in Salesforce Lightning.
Answers
B.
Salesforce automation tools are currently not supported in Microsoft internet Explorer.
B.
Salesforce automation tools are currently not supported in Microsoft internet Explorer.
Answers
C.
Salesforce automation tools are not available in Salesforce Developer edition
C.
Salesforce automation tools are not available in Salesforce Developer edition
Answers
D.
Salesforce automation tools can not update records for which OWD is Public.
D.
Salesforce automation tools can not update records for which OWD is Public.
Answers
Suggested answer: B

Explanation:

Salesforce has officially announced the end of support for Microsoft Internet Explorer in Salesforce Lightning Experience and Salesforce Classic. Users should be aware that Salesforce automation tools and other features may not function as expected in Internet Explorer, and it is recommended to use supported browsers like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge for optimal performance and compatibility.

Reference: Salesforce Help - Supported Browsers for Salesforce

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