Cloud Kicks uses Salesforce in Lightning Experience to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts.Which Salesforce feature should the consultant recommend to meet these requirements?

Use the Contacts to Multiple Accounts feature.

Use a junction object between Accounts and Contacts.

Use the Contacts to Multiple Accounts feature.

Create a custom lookup from Accounts to Contacts.

Create a reverse lookup from Contacts to Accounts.

Universal Containers is migrating data from a legacy system into Salesforce.Which two considerations should a consultant take into account when importing Campaign Members?Choose 2 answers

The Marketing User feature license must be assigned.

The Campaign ID is required in the import file.

Leads, Contacts, and Business Accounts can be Campaign Members.

The Marketing User feature license must be assigned.

The Campaign ID is required in the import file.

The Status of the Campaign Member is optional.

Universal Containers recently implemented Sales Cloud. Stakeholders want insights into how logging interactions with customers impacts the number of won sales deafs.Which report should the consultant create to meet the requirement?

Closed Won Opportunities with Activities

Closed Won Opportunities by Account

Closed Won Opportunities with Activities

Closed Won Opportunities by the sales team

Closed Won Opportunities with Recommendations

In the Discovery phase of a Sales Cloud implementation, what are three effective ways a consultant can determine the design of the system? Choose 3 answers

Establish performance benchmarks.

Cloud Kicks is expanding its operations to Europe. The company wants to enable able Advanced Currency Management to support both EUR and USD currencies, and show the total values of open opportunities on account records.How should the consultant implement a solution to meet the requirement?

Use a Roll-up Summary field from the Opportunity to the Account.

Use a custom summary formula field on the Opportunity.

Install a third-party app from the AppExchange.

Use a Roll-up Summary field from the Opportunity to the Account.

Create a cross-object formula field on the Account.

Sales managers at Cloud Kicks need to visualize all open opportunities based on the location of the related Account.Which solution should a consultant recommend?

Using Salesforce Maps, configure a Data Layer showing open opportunities.

Using Tableau CRM, import a data lens with the State and City for all opportunities.

Enable Location Services and add the Account Address field to the Opportunity page layout.

Create a dashboard that uses a report grouping opportunities by Account.

Using Salesforce Maps, configure a Data Layer showing open opportunities.

Cloud Kicks sales representatives are allowed to negotiate up to a 5% discount for the Shoe of the Month dub. Regional sales managers (RSMs) must approve discounts greater than 5%. Regional vice presidents (RVPs) also must approve discounts greater than 10%.Which two steps should a consultant recommend to satisfy these requirements7Choose 2 answers

Use Process Builder to automatically submit approvals over a 5% discount.

Create a two-step Approval Process with the RSM and RVP as approvers.

Create two Approval Processes, one with the RSM and one with the RVP.

Use Process Builder to send an approval Task and email to the RSM and RVP.

Use Process Builder to automatically submit approvals over a 5% discount.

Create a two-step Approval Process with the RSM and RVP as approvers.

Universal Containers (UC) has acquired another company that uses Salesforce and is migrating its legacy email alerts, and approval processes.Which two steps should the consultant perform to maintain data integrity?Choose 2 answers

Enable the Create Audit Fields permission to insert historically accurate records.

Insert users, and then migrate email alerts and approval processes into UCs Salesforce org.

Enable the Create Audit Fields permission to insert historically accurate records.

Use the Salesforce Approval Process clone feature to migrate approval processes.

Merge the legacy Salesforce org into UC's Salesforce org and migrate the approval processes.

Insert users, and then migrate email alerts and approval processes into UCs Salesforce org.

Universal Containers is creating a new program to allow customers to pay for large orders over the course of 1 to 3 years in monthly installments beginning in the month the products are sold. The admin needs to configure Sales Good to accommodate the new pricing term and to help the finance department forecast easily.What should the consultant recommend to meet the requirement?

Use Revenue Schedules to capture installment payment plan details for each Product.

Add a custom field to the Quotes object to capture the number of installments,

Set the default quantities to 12, 24, and 36 in a new Price Book for installment sales.

Create a Process Builder to create an Order for each installment payment.

Cloud Kicks wants to release product enhancements effectively to drive user adoption mtd have the impact on the organization and users' day-to-day functions.What are three steps for successful change and seasonal release management?Choose 3 answers

Communicate updates to end user.

Create an org development model.

Collect input from stakeholders.

Train end users after deployment.

Communicate updates to end user.

Create an org development model.

Collect input from stakeholders.

Cloud Kicks has enabled Orders to track and manage customer requests for products. The sates team has requested a process to return or reduce the quantity of activated Orders.Which two Salesforce features should a consultant recommend to meet this requirementChoose 2 answers

Enable Orders without Price Books.

Enable Negative Quantity for Order Products.

At Universal Containers, in addition to the sales team, support reps are sometimes eligible for commissions. When support reps are involved in a deal, they should receive a credit of 15% of the revenue.What should the consultant consider when designing a revenue sharing solution?

Revenue splits allocated on an Opportunity can total any percentage.

Revenue splits are required in order to use overlay splits.

Overlay splits Allocated on art Opportunity can total any percentage.

Overlay splits can be assigned to any user with the appropriate profile.

Revenue splits allocated on an Opportunity can total any percentage.

Sales operations managers are reporting a higher number of Activities than is accurate for their teams When viewing reports, managers see Activities related to Opportunities and Accounts only for their team. However, Activity records related to Campaigns appear m all of the reports, regardless of which sales team should get credit for them. Enterprise Territory Management and role hierarchies are used.Why are Campaign Activities for all teams visible m reports viewed by sales operations managers?

Apex managed sharing is used to control the visibility of Activities related to Accounts.

The sales operations managers are given Read access to the Campaign object m their profile.

Apex managed sharing is used to control the visibility of Activities related to Accounts.

The Organization-wide Default for Campaigns is set to Public Read-Only.

The Organization-Wide Default for Accounts is set to Private.

Cloud Kicks (CK) wants to ensure Opportunity are associated with the relevant marketing Campaign In the past, CK has struggled to evaluate marketing Campaign ROI.Which process improvement should the consultant recommend?

Leverage the Probability(%) field on Opportunities to forecast revenue.

Validate that the Primary Campaign Source field on Opportunity records is populated.

Leverage the Probability(%) field on Opportunities to forecast revenue.

Ensure the Opportunity is associated with an Account record.

Ensure the Type field on Opportunities reflects the Campaign source.

Cloud Kicks (CK) maintains products and price books on an external platform due to the high frequency of pricing changes to products. CK has a B2B license. Sales managers want to monitor pipeline by sales rep and territory, report on team revenue to goal, and view order status n Salesforce.What are two actions the consultant should take to meet the requirements?Choose 2 answers

Enable Optional Price Books for Orders.

Implement Opportunity Teams and Opportunity Splits

Enable Optional Price Books for Orders.

Implement Opportunity Teams and Opportunity Splits

Use opportunities and enable Forecasts

Import products and price books from the external platform.

Cloud Kicks (CK) recently finished a redeployment of is Lightning pages. CK users report that Lightning pages are loading slowly CK management wants to consider the impact this has on adoption.Which two toots should the consultant recommend that CK use to evaluate lightning pages?Choose 2 answers

Performance Analysis for App Builder

Cloud Kicks wants to improve its return on investment (ROI) by creating intelligent processes built on trusted, targeted data.What are two justifications for using third-party data enrichment tools?Choose 2 answers

To enhance prospect data signaling intent to purchase

To find new prospects who match the selling segment

To survey customers to update their data

To enhance prospect data signaling intent to purchase

To find new prospects who match the selling segment

To create customer segments with personas and scoring

Cloud Kicks (CK) needs to determine the effectiveness of a recent marketing campaign on new leads' quality. CK is using Einstein Lead Scoring,Which solution should the consultant recommend?

Create a custom score field to capture the marketing Campaign's quality.

Create a custom object to track the Lead Score and relate it to the Lead.

Create a custom score field to capture the marketing Campaign's quality.

Add the Lead Score component to the Lead Detail page.

Specify a default score of the leads added to the Campaign.

The admin at Universal Containers is attempting to retire a Product, but they are receiving an error because the Product is associated to an Opportunity.What should the consultant recommend to resolve the issue most efficiently'

Remove the related Product from all Opportunities and Quotes.

Archive the Product or Price Book and each related Price Book entry.

Edit the Product record and uncheck the Active field.

Create a Flow to automatically delete the Product from the Price Book.

During the last requirements meeting. Cloud Kicks team members said they will be taking the next week off to attend a conference.What should a consultant do in response to this news?

Update the project plan and communicate it to stakeholders.

Ask the client to sign off on requirements and start the build.

Update the solution design while the team is out of the office.

Set up two requirements workshops for the following week.

Update the project plan and communicate it to stakeholders.

What are two capabilities of Data Loader? Choose 2 answers

Runs one-time or scheduled data loads

Extracts organization and configuration metadata

Prevents importing duplicate records

Runs one-time or scheduled data loads

The VP of sales at Cloud Kicks wants to provide options to sales reps for changing account or contract details for a created order.Which two conditions should the consultant consider to meet this requirement'Choose 2 answers

The order associated with the account should be in draft status.

The contract associated with the order is associated with the new account.

The order associated with the account should be in draft status.

The price book associated with the order is associated with the new account.

The currency associated with the order can be different from the new contract.

The contract associated with the order is associated with the new account.

The sales managers at Universal Containers (UC) believe that many of the sales reps' deals that are being lost to competitors are getting less attention than deals that are won.What should a consultant build so management can assess whether its belief is correct and monitor it going forward?

Install an AppExchange app for tracking Lead conversion.

Create formula fields on Opportunity and Activity.

Install an AppExchange app for tracking Lead conversion.

Build a report on Opportunities and Activities.

Build a report on Leads and Activities.

The sales department at Cloud Kicks is growing quickly. New sales executives should prioritize interacting with existing contacts who are decision makers and influencers to further the business relationship.Which solution should the consultant recommend?

Use Contact roles on the Opportunity object.

Add a contact lookup Meld to the Opportunity.

Add a multi-select picklist field on the Opportunity object.

Use a junction object between the Opportunity and Contact.

Cloud Kicks needs to implement a group of Campaigns that are related to a specific marketing initiative to report on success.What should a consultant recommend to meet the requirement?

Use a Marketing dashboard from the AppExchange.

Create a custom Campaign Purpose field.

Create a custom Campaign Group object.

Use the existing Parent Campaign field.

Use a Marketing dashboard from the AppExchange.

Northern Trail Outfitters (NTO) wants to expand its use of Salesforce and start tracking orders on accounts. NTO has hired a consultant to complete the project.Which two considerations should the consultant take into account when implementing sales orders'Choose 2 answers

Order line items can be added or removed after an order is activated.

Organization-Wide defaults must be set to Controlled by Parent.

Order line items can be added or removed after an order is activated.

Products have to be manually added to a cloned order.

Contract Number is a required field on the order page layout.

Organization-Wide defaults must be set to Controlled by Parent.

Which two use cases will protect the integrity of order data with activation limitations?Choose 2 answers

Orders can be activated only if they include a Product.

Multiple reduction orders can be created for a single order.

New Products can be added to active orders.

Products can be removed from active reduction orders.

Orders can be activated only if they include a Product.

Multiple reduction orders can be created for a single order.

Which two considerations should be made when deploying dynamic dashboards?Choose 2 answers

Dynamic dashboards allow all users to view data as any user.

Dynamic dashboards require users to follow each component.

Dynamic dashboards must be manually refreshed.

Dynamic dashboards allow all users to view data as any user.

Dynamic dashboards must be saved in public or shared folders.

Dynamic dashboards require users to follow each component.

Cloud Kicks has 12 stages m its sales process. The probability of winning the sale must be indicated. The sales manager uses sales stages and probability for forecasting. The sales manager wants a condensed summary of the forecasts without affecting the sales team.Which approach should a consultant recommend to streamline forecast reporting?

Align forecast categories to multiple opportunity stages and report on forecast category.

Create a custom object to be used in forecast reporting.

Reduce the number of opportunity stages and report on probability.

Align opportunity stages with probability and use collaborative forecasts for reporting.

Align forecast categories to multiple opportunity stages and report on forecast category.

The sales director at Cloud Kicks wants to prevent users from viewing each other's Opportunities but wants them to check to see that the Account already exists prior to creating a new Account. Which organization-wide default should the consultant recommend?

Set Account to Public Read Only, and Opportunity to Private.

Set Account to Public Read Only and use a criteria-based sharing rule on Opportunity.

Set Account and Opportunity to Public Read Only.

Set Account to Public Read Only, and Opportunity to Private.

Set Account and Opportunity to Private.

Salesforce Certified Sales Cloud Consultant Practice Test 5

A sales rep owns an opportunity and can view the associated account, but is unable to view contacts on that account.

What should the consultant recommend to allow account owners to selectively share an account's contacts with opportunity owners?

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Salesforce Certified Sales Cloud Consultant Practice Test 5

Question

Salesforce Certified Sales Cloud Consultant Practice Tests

Practice Tests