A consultant for Cloud Kicks notices that the deploy date for the Sales Cloud project is also the same weekend as a Salesforce Release.What should the consultant recommend?

Update the project plan for the following week and communicate the change.

Continue the planned deployment concurrent with the Salesforce Release.

Update the project plan for the following week and communicate the change.

Inform Cloud Kicks about the Salesforce Release and that the project may take longer.

Stop all work because the impact of the Salesforce Release is unknown.

The Cloud Kicks IT team has noticed that there are many duplicate Person Accounts.The team can often easily identify duplicates and wants to merge them.What should the consultant explain to the team about Person Account merges?

Person Accounts can be merged with other Person Accounts.

Person Accounts with a redundant relationship can be merged using matching rules.

Person Accounts can be merged with other Person Accounts.

Person Accounts can be merged with contact records.

Person Accounts can be merged with any type of Account

A consultant is implementing a new instance of Sales Cloud for Cloud Kicks (CK).CK has a global sales presence that supports a customer base throughout the: world, 'CK wants to set up an appropriate structure to track customers with subsidiaries.Which approach should the consultant recommend meeting the requirement?

Location-specific Account structure with Account Hierarchies

Global Contact structure that links all Contacts with one global Account

Location-specific Account structure without Account Hierarchies

Global Account structure that links all Contacts with one global Account

The Cloud Kicks sales team collaborates on opportunities which help them close more deals. What should the consultant configure to allow contributing sales team members to share in the revenue from closed opportunities?

Enable Opportunity Splits from Setup.

Add the Opportunities to a Campaign

Add the contributors to the Opportunity's Contact role related list.

Create Quick Actions to create child Opportunities.

The Cloud Kicks global sales teams are distributed across regions. Sales leadership wants to give access to dashboards based on region. For example, users within the region should have access to regional dashboards while the leadership team should have access to global dashboards.What should the consultant recommend meeting this requirement?

Create Dashboard folders for each regional sales team and one Dashboard folder for the leadership and team.

Create one Dashboard folder for all regional sales teams and one Dashboard folder for the leadership team.

Create one Dashboard folder for all regions for sales and leadership teams with View access.

Create region-based sales groups, one leadership group, and one Dashboard folder with View access.

The sales manager at Cloud Kicks has asked a consultant to create a report to track when opportunities reach a certain stage with an amount equal to $100,000. The consultant saves the report to the Big Deals folder, which is a subfolder of the Sales Team folder. The Sales Manager role has View access to the Sales Team folder. The sales manager wants to subscribe to the report.Which permission does the sales manager need to subscribe to the report created by the consultant?

Subscribe to Reports permission

Subscribe to Reports: Set Running User permission

Subscribe to Reports: Add Recipients permission

Subscribe to Reports: Run Reports permission

Cloud Kicks (CK) is implementing Sales Cloud and expects hundreds of new Accounts will be added into Salesforce on a daily basis. CK has an automated process to assign the Account owners. If no assignment can be made for an Account,it will be assigned to a fictitious owner and a person will manually review and re-assign it at a later date. At any given time, a fictitious owner may have more than 10,000 Account records assigned to it. Which two solutions should the consultant recommend when CK sets up the new Account process?Choose 2 answers

Place the fictitious owner in a separate role at the top of the role hierarchy.

Keep the fictitious owner out of public groups that could be used in sharing rules.

Place the fictitious owner in a separate role at the top of the role hierarchy.

Keep the fictitious owner out of public groups that could be used in sharing rules.

Assign the Modify All Data system permission to the fictitious owner.

Add the fictitious owner to a role at the lowest level of the role hierarchy.

What are two considerations for enabling multiple currencies at Cloud Kicks? Choose 2 answers

The primary currency is automatically displayed in parentheses when using multi-currency.

Accounts, Opportunities, Leads, Cases, and Opportunity Product Schedules support multi-currency reporting.

The primary currency is automatically displayed in parentheses when using multi-currency.

Accounts, Opportunities, Leads, Cases, and Opportunity Product Schedules support multi-currency reporting.

When multi-currency is enabled, changes to exchange rates update the converted amount on all records except closed opportunities.

The multi-currency enablement process is irreversible.

Cloud Kicks has completed the discovery stage, and leadership has aligned on the project's business goals.What should the consultant formalize with stakeholders before moving to the next project stage?

Develop wireframes to visualize the product end state.

Onboard team members to start development of the solution.

Define key metrics to identify how success will be measured.

Create user stories to present for prioritization.

Universal Containers (UC) has launched Salesforce Chat and staffed its contact center with agents to chat with website visitors who ask questions about commercial containers. When UC used to outsource its contact center work, reports from the vendor showed that about 15% of chat conversations would result in a new lead. Management wants better visibility into Chat's influence on lead creation in order to continue the program.How can the consultant provide the insights UC needs to justify using Chat with internal contact center staff?

Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field.

Install the Chat (Live Agent) Dashboard package from the AppExchange. Add a chart to the dashboard to show the number of agent chats associated to new leads compared to the total number of agent chats for the period.

Add a custom field on the Chat Transcript object so agents can check a checkbox when a conversation results in a new lead. Create a report using the custom field.

Create a lead report that identifies the number of new leads with the lead source 'Chat'.

Ask the marketing department to provide the program with Google Analytics data for the commercial containers web pages.

Cloud Kicks recently purchased Salesforce and the leadership team is excited about being able to forecast more accurately. Sales managers say that making updates to54. forecasted amounts during the pipeline meetings is time consuming, and it's difficult to review all of the committed opportunities within the meeting time.What should the consultant recommend to help make meetings more efficient while making real-time forecast updates?

Have reps use the Kanban view to move opportunities between stages.

Use in-line editing to update the forecast amount for records.

Modify many opportunities at one time in a list view.

Only review non-committed opportunities during the meetings.

Have reps use the Kanban view to move opportunities between stages.

Cloud Kicks rtants its sales operations team to place orders for United States customers in Sales Ootid. The sales ops team needs to calculate sates tax on the orders. Sales tax is a complex calculation based on tax law that may change at any time.What should the consultant recommend to meet the requirement3

A formula field on the Order object

Universal Containers (UC) deployed Sales Cloud three months ago to the North American sales teams. One of the reasons UC selected sales cloud is its mobile support which provides flexibility for account executive.How should the consultant assure UC s management that Sales Cloud is being successfully adopted on mobile de devices?

Leverage visualforce to show the use of mobile devices by users during the last three months.

Create a report to show the volume of opportunities created in the last three months compared to a year ago.

Create a custom report type to show the use of mobile devices by users in the last three months.

Track sales results month-over-month for the last three months to show an increase m the average order site.

Leverage visualforce to show the use of mobile devices by users during the last three months.

Each year, representatives from Universal Containers attend two major industry conferences that Generate a large volume of leads. A few months after leads have been converted to opportunities, the team wants to determine the return on Investment (ROI) for each industry conference.Which solution should the consultant recommend?

Create a mufti-select picklist, and ask representatives to select which conference (s) influence the lead.

Create the Campaigns related list on the Lead page layout, and associate new leads with a Campaign.

Create a mufti-select picklist, and ask representatives to select which conference (s) influence the lead.

Create industry events as Campaigns, add leads as Campaign Members, and utilize Customizable Campaign influence.

Create a Slack channel for each industry conference and mention this channel on all new leads.

Northern Trail Outfitters (WTO) wants to share revenue from opportunities with multiple reps. A consultant recommends using opportunity splits.Which two prerequisites should be considered before splits are enabled?Choose 2 answers

Add customized split types before enabling splits.

Transfer opportunities owned by Inactive users to active users.

Add customized split types before enabling splits.

Resolve any inactive currencies prior to enabling splits.

Transfer opportunities owned by Inactive users to active users.

Enable opportunity teams and add the opportunity owner as a team member.

A large company is about to undertake its Initial Sales Cloud implementation. Different people will create features in multiple sandboxes. The consultant has recommended using change sets to move customizations to the full copy sandbox for testing and then move them to production for releaseWhich two approaches should the consultant recommend to help migrate the customizations from the full copy sandbox to production?Choose 2 answers

Leverage cloud-based Git version control to deploy changes

Use Salesforce Dx with visual studio to deploy changes.

Utilize change set tool dependency management

Leverage cloud-based Git version control to deploy changes

Use Salesforce Dx with visual studio to deploy changes.

Track manual changes in a spreadsheet

A sales manager for one of Cloud Kicks' sales territories is unable to see a forecast for the current quarter.How should the consultant resolve this issue?

Set the sales manager as the Forecast Manager for this territory.

Add the sales manager to the Forecasting public group.

Configure the date filter on the forecast and assign it to the sales manager.

Set the sales manager as the Forecast Manager for this territory.

Select the correct forecast on the sales manager's user record.

'Cloud Kicks (CK) needs to comply with GDPR requirements. Personal information is limited to only users who need access to a company's:Account. CK has a private Account model.How should the consultant provide specific Account access to the renewals and sales operations teams?

Create a criteria-based sharing rule to share Accounts with the sales operations and renewals public groups.

Build renewals and sales operations Account team member roles and allocate them to the appropriate users,

Create a criteria-based sharing rule to share Accounts with the sales operations and renewals public groups.

Change the roles of renewals and sales operations team members in the default Opportunity team.

Create a role-based sharing rule to share all Accounts with the sales operations and renewals roles.

Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In the meantime, a consultant is preparing training to help end users get up to speed on the product.Which two points should the consultant include in the training information?Choose 2 answers

Users can choose to show emails added via EAC in the Related Lists activities view.

Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.

Users can choose to show emails added via EAC in the Related Lists activities view.

Users must connect an email account to Salesforce and agree to terms before they can send emails in Lightning.

Users can set their Excluded Addresses list which takes priority over the global Excluded Addresses list.

Users can share individual emails or make them private.

A consultant for Cloud Kicks is migrating data from an on-premise system to Salesforce. The consultant has imported.Account records, and is attempting to import the associated Contacts using Data Loader, but the import has failed records. The error messages all read UNABLE TO LOCK ROW,What could be causing these records to fail?

Updates to child records that have the same parent records are being processed simultaneously.

Contact records should be imposed in the same data batch as Account records.

An Apex Trigger on the Account object is firing on insert and causing the Contact import to fail.

The consultant has incorrect permissions to import data using Data Loader.

Prospects at Cloud Kicks are exposed to many different marketing activities. In most cases, a combination of several different activities result in a successful sale.How should the consultant configure Salesforce to track which marketing activities influenced the customer to make a purchase?

Create a junction object between Campaign and Opportunity.

Implement Customizable Campaign Influence.

Create a junction object between Campaign and Opportunity.

Use Surveys to request the information from the customer.

Make the Primary Campaign Source required.

Universal Containers (UC) has an Account Hierarchy of customer accounts, with parent accounts representing corporate headquarters and child accounts representing franchises. The VP of sales believes that many franchises are missing from UC's Sales Cloud org because sales reps are unaware of them.What should the consultant recommend to fill in the missing franchises?

Implement a data enrichment package from AppExchange.

Utilize Sales Engagement to add an External ID to the data.

Implement a data enrichment package from AppExchange.

Download the Data Quality Analysis Dashboard from AppExchange.

Cloud Kicks (CK) has acquired a competitor that also uses Sales Cloud. They have many of the same customers and prospects. The CEO of CK wants the consultant to work with senior managers to document use cases and determine a project plan for everyone who will be on the CK org.Which action should the consultant recommend?

Conduct discovery sessions and document existing business practices for each company.

Hold a kickoff meeting with the CK stakeholders.

Conduct discovery sessions and document existing business practices for each company.

Export the data from the competitor's system and merge it into Ck's org.

The leadership team at Cloud Kicks wants to improve the rate of user adoption of Sales Cloud.Which option should the consultant recommend?

Use a collaboration tool to gather feedback from users.

Add Approval processes to enforce data standards.

Conduct a requirements workshop to gather user stories.

Use a collaboration tool to gather feedback from users.

Cloud Kicks (CK) recently implemented Einstein Opportunity Scoring in its production org. CK is using the Amount field in its Opportunity Scoring model.What will a user without access to the Amount field on the Opportunity object observe?

The Amount field will be hidden from the contributing factors section.

The Amount field will display an error in the contributing factors section.

The Opportunity Score field and the Amount field will be hidden for that user.

The Amount field will be hidden from the contributing factors section.

Cloud Kicks (CK) has customers who are often involved with more than one company. CK wants to track these contacts on associated accounts without creating duplicate Contact records.What should a consultant consider when enabling the Set Up Contacts to Multiple Accounts feature?

Designate a default account as the Contact's primary account.

Create a junction object to link Accounts and Contacts.

Designate a default account as the Contact's primary account.

Add account relationships from the Contact record.

During the last requirements meeting, Cloud Kicks team members said they will be attending a conference next week.What should a consultant do in response to this news?

Update the project plan and communicate it to stakeholders.

Use the downtime to develop User Acceptance Testing (UAT) scripts.

Ask the client to sign off on requirements and start the Build phase.

Update the project plan and communicate it to stakeholders.

Sales reps at Universal Containers receive leads that are generated from various channels. Lead quality varies greatly. Sales managers want the sales reps to focus on the leads most likely to result in a sale.What should the consultant recommend to meet this requirement?

implement a lead scoring strategy.

Create list views to filter on each lead source.

Implement lead assignment rules.

During end-to-end testing, users report that a key business process is missing a step.What should a consultant do first to resolve the issue?

Work with key stakeholders to determine if a change to the requirements is necessary to go-live.

Revise the test scripts and ask users to repeat the testing.

Change the solution to meet the needs of the users and update the training materials.

Universal Containers (UC) deployed Sales Cloud 3 months ago to the North American sales teams. One of the reasons UC selected Sales Cloud is its mobile support which provides flexibility for sales reps.How should the consultant assure UC's management that Sales Cloud is being successfully adopted on mobile devices?

Report on the opportunity records created on a mobile device.

Download the Login History report and filter by device type.

Review the user profiles for mobile device permissions.

Report on the opportunity records created on a mobile device.

Salesforce Certified Sales Cloud Consultant Practice Test 6

Cloud Kicks has enabled Quotas in forecasts. In which three ways can Quotas be managed for all users in the forecast hierarchy?

Choose 3 answers

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Salesforce Certified Sales Cloud Consultant Practice Test 6

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