Cloud Kicks has purchased a list of prospects and wants sales reps to contact and measure the return on investment (ROI) of the purchased list.Which solution should the consultant recommend?

Import the list as new Leads and map the Campaign during import.

Import the list as new Leads and update the Lead Source to ''Purchased Lead''.

Import the prospects as Contacts and assign them to Accounts.

Import the list as new Leads and map the Campaign during import.

Cloud Kicks recently launched Sales Cloud, Admins need to know the pages with the highest traffic.Which option should a consultant recommend to meet this requirement?

Install the Salesforce Adoption Dashboards package from AppExchange.

Create a custom report based on Lightning Exit By Page Metrics.

Create a custom report based on Lightning Usage By Browser Metrics.

Universal Containers (UC) hired a consulting company to implement Sales Cloud. This will be the third CRM application UC has used in the past 5 years. Employees have failed to adopt the previous two applications.Which step should be part of UC's plan to help drive adoption of Sales Cloud?

Identify change management champions.

Implement User Acceptance Testing (UAT).

Revoke user access to legacy systems.

Cloud Kicks (CK), a large global organization, is rolling out a complex Salesforce Release to its staff located in offices around the world,Which approach should the consultant recommend that CK use for training this audience?

Conduct Train-the-trainer sessions,

Leverage Trailhead and documentation.

Conduct Train-the-trainer sessions,

Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start tracking the reasons why opportunities are being lost.What is the most efficient way for a consultant to meet this requirement?

Create a new custom field on the Opportunity object.

Create a Competitors channel in Slack to share insights and stories.

Create a new custom object and automation to track competitors.

Create a new custom field on the Opportunity object.

When addressing challenges within Cloud Kicks' Sales Cloud project, which approach should a consultant prioritize to extend declarative development effectively?

Assess project requirements to decide if custom development or third-party apps are needed, considering budget and resources,

Prioritize standard Salesforce features to manage costs while ensuring project success.

Assess project requirements to decide if custom development or third-party apps are needed, considering budget and resources,

Opt for custom development, weighing long-term scalability and maintenance against quick solutions.

Cloud Kicks has a Web-to-Lead form on its website. Following an update to the form to add new picklist values, some leads are routing to the default lead owner.What should the consultant validate when troubleshooting the issue?

The picklist values are part of Lead assignment rule criteria.

A new web-to-lead form needs to be created to reflect the new picklist values.

Picklist values are included in only one rule entry.

Cloud Kicks has recently hired a new inside sales team. Management wants to ensure that steps in the sales process are clear and adhered to by the team. Each step must have clear guidelines, support materials, and coaching tips.What should the consultant recommend to support the new sales team and management?

Create a Path on the Opportunity object.

Create Validation Rules on the Opportunity Stage field.

Create a flow paired to each of the Opportunity stages.

Create a Path on the Opportunity object.

Which prerequisite should the consultant consider before enabling Opportunity Splits?

Enable Opportunity Teams and confirm the owner is a team member.

Ensure open opportunities are owned by active users.

Enable Opportunity Teams and confirm the owner is a team member.

Add customized split types to opportunities.

The project at Universal Containers is almost finished and now it is time to test the changes and updates that have been made before go-live.Partial and Full sandboxes are unavailable.Where should the consultant recommend testing be conducted?

Create a new Developer sandbox and populate it with data.

Create a new Developer Edition org and populate it with data.

Create test accounts and opportunities in a new Trailhead Playground org.

Create a new Developer sandbox and populate it with data.

As part of a Sales Territories implementation, Cloud Kicks wants the user to manually search for a territory in an active territory model and assign it to opportunities.Which approach should the consultant recommend to meet this requirement?

Update the profile with the Manage Territory permission.

Enable sharing access to the Account to assign any active territory to opportunities.

Use default Sales Territories to assign any active territory to the opportunity,

Update the profile with the Manage Territory permission.

The marketing team is using a separate platform for managing prospects and wants to hand off qualified prospects to the sales team.How should the consultant meet this requirement?

Recommend an integration with the marketing platform that creates leads in Sales Cloud.

Create users for the marketing team so they can enter leads directly into Sales Cloud.

Recommend an integration with the marketing platform to Sales Cloud that generates tasks with lead information.

The Cloud Kicks marketing team purchased a marketing automation tool and is implementing a lead qualification process. The sales director provided key attributes and activity history of the ideal lead.What should the consultant do to help marketing improve the process?

Develop the Lead score and grade in the marketing automation tool to automatically determine when a lead should become qualified.

Create reports based on the sales metrics provided in the marketing automation tool and train marketing users to identify and qualify leads.

Develop the Lead score and grade in the marketing automation tool to automatically determine when a lead should become qualified.

Set up the marketing automation tool to send prospects to the sales director and ask sales reps to assist in the qualification process.

Cloud Kicks is utilizing Advanced Currency Management. The sales director submitted a request to display the total amount of all the open opportunities related to the account on the Account page layout.How should the consultant implement a solution to meet the requirement?

Use a record-triggered flow to set the value on the account.

Create a roll-up summary field on the Account object.

Use 2 custom formula field on the Opportunity object,

When emails sync by Einstein Activity Capture, how are the emails matched to Sales Cloud records?

Matching is based on the standard Email field.

Matching is based on any Email field.

Matching is based on Full Name and standard Email field.

A consultant is preparing to release an updated version of a sales process they have been working on for an existing Sales Cloud client.Which action should the consultant take first to ensure a smooth rollout for the sales team?

Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.

Conduct a series of informational sessions with the sales team to explain the benefits of the new sales process and address common questions in an online FAQ.

Implement a program to incentivize users and publicly reward early adopters to motivate others and create a sense of competition within the sales team.

Create a plan for implementation, drive awareness with the sales team, design training and coaching programs, update and document workflows, and measure success.

Sales leadership at Universal Containers is concerned that sales reps are negotiating deals with contacts without the authority to make a decision, resulting in lost deals.What should the consultant recommend to resolve the issue?

Require sales reps to add the stakeholder as the decision maker on each opportunity before the rep can progress the stage.

Allow sales reps to mark the contact on each opportunity as ''Primary'' to indicate the decision maker.

Require sales reps to add the stakeholder as the decision maker on each opportunity before the rep can progress the stage.

Enable Opportunity Teams so sales reps can track the decision maker for each opportunity.

Universal Containers uses Sales Territories and is working with a consultant to reassign Accounts into new territories.Which attribute of Sales Territories should the consultant consider when developing the new territory model?

A model must be activated in order to view reassigned accounts.

The system administrator profile is required to run territory planning reports.

A model must be activated in order to view reassigned accounts.

All Account assignment rules should be run when the model state is set to Planning.

The admin at Universal Containers has been getting complaints from sales reps about duplicate leads within Sales Cloud. The admin has already set up a Matching Rule for Leads.What should the consultant recommend to resolve the issue?

Confirm the custom Lead Matching Rule is activated.

Change the criteria for the standard Lead Matching Rule.

Confirm the standard Lead Matching Rule is deactivated.

Confirm the custom Lead Matching Rule is activated.

Cloud Kicks (CK) is planning to use Person Accounts to maintain information on its retail customers. CK likes to track connections among customers to capture household relationships, referrals, and so on. One customer can have many relationships.What should a consultant consider when implementing Person Accounts and supporting many relationships between customers in Salesforce?

Enable Contacts to Multiple Accounts to create indirect relationships between two or more Person Accounts.

Use Contacts for retail customers and use Accounts to maintain relationships.

Enable Contacts to Multiple Accounts to create indirect relationships between two or more Person Accounts.

Create a custom field to establish relationship and create files among Person Accounts.

Cloud Kicks wants to assign territories in bulk to Opportunities.What should the consultant do to meet the requirement?

Run the filter-based Opportunity territory assignment.

Update Opportunity sales team with territory assignments.

Schedule auto-assignment rules in the territory model.

Run the filter-based Opportunity territory assignment.

Universal Containers has implemented a lead qualification process that uses a lead scoring formul a. Upon review, many of the converted leads with the highest scores had little interest in making a purchase.Which modification to the current lead qualification process should a consultant recommend?

Evaluate each record against the target marketing persona.

Include a measure for the number of marketing touches.

Increase points for actions that Indicate intent.

Evaluate each record against the target marketing persona.

Northern Trail Outfitters launched Salesforce for its EMEA subsidiary 3 months ago and wants to gain insight into usage.Which option should a consultant recommend to meet this requirement?

Install the Salesforce Adoption Dashboard from AppExchange.

Analyze the Setup Audit Trail to determine the number of logins per day.

Create and subscribe to a custom report of active users by role.

Install the Salesforce Adoption Dashboard from AppExchange.

Cloud Kicks (CK) has organization-wide defaults set to Public Read-Only for Opportunity. One of the Account Team roles at CK Is Executive Sponsor. Account Team members with the Executive Sponsor rote need Read/Write access to all child Opportunities.How should the consultant meet the requirement?

Create an Opportunity snaring rule to grant Read/ Write access to Opportunities.

Create a flow to grant Read/Write access to Opportunities.

Create an Account sharing rule to grant Read/Write access to Opportunities.

Sales managers at Cloud Kicks need to show reports and dashboards with Opportunity Forecast by Product family with team Quotas.Which solution should a consultant recommend?

Create a custom report type with Forecasting Quotas and Forecasting Items.

Create a Joined report with dosed Opportunities, Forecasting Items, and Quotas.

Configure Quotas with a Product family report and add necessary fields.

Create a custom report type with Forecasting Quotas and Forecasting Items.

The Sales Cloud implementation at Cloud Kicks (CK) is now live. End user training is complete. IT stakeholders have signed off on the technical aspects of the project. The CK admin continues to call the consultant with questions about the sales process.What should the consultant do?

Conduct a knowledge transfer with the admin.

Suggest that CK purchase a support agreement.

Conduct a knowledge transfer with the admin.

Recommend that the admin attend Salesforce instructor-led training.

A consultant is initiating a Sales Cloud project for Cloud Kicks.Which essential action should the consultant prioritize to ensure successful implementation and adoption?

Set project milestones and establish key performance indicators (KPIs).

Develop Quality Assurance (QA) testing scripts.

A sales rep at Cloud Kicks must have access to all child accounts of the accounts they own. The organization-wide default setting for Account Is Private.What happens if a sales rep has access to a parent account?

Access to child account records needs to be shared manually.

Access to child account records Is granted via the Account Hierarchy.

Access to child account records is controlled by default Account Teams.

It is challenging for the sales operations team to provide Universal Containers with accurate and insightful reports due to the poor quality and high volume of Account, Contact, and Lead data. As the team performs data cleansing, productivity has been impacted, leading to Inefficiency and low adoption.What should the consultant do first?

Create a data management plan and a data quality dashboard.

Install and configure a data cleansing app from AppExchange.

Use Duplicate Rules to identify and report data quality issues.

The Cloud Kicks global sales team has asked for a simpler way to view and manage its opportunity pipeline. The team is often responsible for hundreds of deals at a time across multiple countries and currencies. The sales reps have suggested using the Kanban view.What is a consideration when using the Kanban view?

It can summarize records by Currency fields.

It can roll-up summary fields for Currency fields.

It can summarize records by Currency fields.

It can display up to 10 fields per card.

In a recent management meeting, the VP of sales voiced concern over the current economic environment. To better understand the effectiveness of its marketing efforts, the VP expressed a need to monitor and reduce churn going forward.Which strategy should a consultant recommend to address the VP's concern?

Create a Historical Trending report.

Create an average stage duration by Opportunity report.

Create a year over year sales by Account report.

A consultant is addressing Cloud Kicks' performance measurement needs and overcoming challenges within Sales Cloud. Which approach should a consultant adopt?

Collaborate closely with the customer to discern their specific performance measurement requirements.

Rely on general industry standards to determine performance measurement criteria and system architecture.

Collaborate closely with the customer to discern their specific performance measurement requirements.

Implement standardized performance measurement practices to ensure consistency across Sales Cloud.

Salesforce Certified Sales Cloud Consultant Practice Test 7

Cloud Kicks is restructuring its sales teams to align with its product lines. Each sales rep will focus only on the accounts they've been assigned.

Sales reps will run specific product upsell processes.

Which action should the consultant take to support a successful sales team transition?

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Salesforce Certified Sales Cloud Consultant Practice Test 7

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Salesforce Certified Sales Cloud Consultant Practice Tests

Practice Tests