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Salesforce Certified Sales Cloud Consultant Practice Test - Questions Answers

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The project is almost finished, and now it's time to test the changes and updates that have been made before go-five. Cloud Kicks does not have a Partial or Full Sandbox. How should the consultant recommend testing be conducted?
Universal Containers needs to track quarterly sales goals for users. What are two ways a consultant can display sales goals and allow users to track their progress toward their goals?22. Choose 2 answers:
Cloud Kicks has configured Einstein Activity Capture (EAC) for email and is waiting to deploy it. In the meantime, a consultant is preparing training to help end users get up to speed on the product. Which two points should the consultant include in the training information? Choose 2 answers
Cloud Kicks wants to sell to both consumers and businesses. The consumer sales team and business sales team will use different Stages. Which two Salesforce functions will allow the consultant to meet this requirement? Choose 2 answers
Cloud Kicks needs to associate some Contacts with many Accounts. Which solution should a consultant recommend meeting this requirement?
A couple of users at Cloud Kicks (CK) own more than 10,000 records. The CK admin has noticed that making changes to the sharing model is taking increasingly more time. What are two solutions the consultant should implement to resolve the Issue? Choose 2 answers
Cloud Kicks (CK) uses a sales model where pre-defined groups of reps work collaboratively on Accounts. Each group is also responsible for specific Accounts. CK has organization-wide default access set to Public Read/Write for Accounts. CK discovered this caused issues with data quality where reps edited Accounts outside their scope of responsibility. CK wants to allow reps to view any Account but restrict editing to only reps who are responsible for those specific Accounts. Which two steps should a consultant recommend allowing reps to continue to collaborate while eliminating incorrect edits? Choose 2 answers
The admin at Cloud Kicks needs to understand the adoption of Salesforce Files and multi-factor authentication. What should a consultant recommend analysing adoption?
The consultant at Cloud Kicks has successfully implemented the Einstein Lead Scoring feature, and now wants to measure its effectiveness and track lead conversion rates. Which three standard dashboards are available? Choose 3 answers
The consultant at Universal Containers recently enabled forecasts. A sales manager is concerned that all open opportunities appear in the Pipeline forecast category. Opportunities in Perception Analysis and Proposal/Price Quote stages should appear in the Best-Case category. Opportunities in the Negotiation/Review stage should appear in the Commit category. How should the consultant ensure opportunities appear in the correct forecast categories?

Question 1

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The sales team at Cloud Kicks has been late meeting deadlines on a specific project and has missed multiple project meetings.

What should the consultant recommend to the project manager?

A.
Revisit the communication plan and set up more frequent touch points with the customer.
A.
Revisit the communication plan and set up more frequent touch points with the customer.
Answers
B.
Setup a requirements workshop and get sign-off.
B.
Setup a requirements workshop and get sign-off.
Answers
C.
Write a solution design and get sign-off so the build phase can start.
C.
Write a solution design and get sign-off so the build phase can start.
Answers
D.
Ask what the customer would like the solution to be and demo it to them at the end of the build phase.
D.
Ask what the customer would like the solution to be and demo it to them at the end of the build phase.
Answers
Suggested answer: A

Explanation:

A communication plan is a document that outlines the objectives, methods, frequency, and stakeholders of project communication. It is essential for ensuring that everyone involved in the project is on the same page and aware of their roles and responsibilities. If the sales team at Cloud Kicks has been missing deadlines and meetings, it may indicate that there is a lack of communication or alignment between them and the customer. Therefore, the consultant should recommend revisiting the communication plan and setting up more frequent touch points with the customer to monitor progress, address issues, and manage expectations.

asked 23/09/2024
disserto management gmbh
44 questions

Question 2

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The Asia Pacific and Japanese sales teams from Cloud Kicks have requested separate report folders for each region. The VP of sales needs access to both report folders in one place to find reports for all the regions and wants to retain visibility of the reports in each folder.

What should the consultant recommend meeting the requirement?

A.
Create subfolders and give access to the root folder, keeping the top region folder sharing settings.
A.
Create subfolders and give access to the root folder, keeping the top region folder sharing settings.
Answers
B.
Create all new regional folders and move the reports to the respective region folder with viewer access.
B.
Create all new regional folders and move the reports to the respective region folder with viewer access.
Answers
C.
Create grouped folders, keeping the top region folder sharing settings and limiting the sharing settings for the grouped folders.
C.
Create grouped folders, keeping the top region folder sharing settings and limiting the sharing settings for the grouped folders.
Answers
D.
Create all new regional folders and move the reports to the respective region folder with subscribe access.
D.
Create all new regional folders and move the reports to the respective region folder with subscribe access.
Answers
Suggested answer: A
asked 23/09/2024
Laurence Peterson
34 questions

Question 3

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The consultant at Universal Containers recently enabled forecasts. A sales manager is concerned that all open opportunities appear in the Pipeline forecast category. Opportunities in Perception Analysis and Proposal/Price Quote stages should appear in the Best-Case category. Opportunities in the Negotiation/Review stage should appear in the Commit category.

How should the consultant ensure opportunities appear in the correct forecast categories?

A.
Create a field update with Flow to update the forecast category based on the opportunity stage
A.
Create a field update with Flow to update the forecast category based on the opportunity stage
Answers
B.
Edit the probability percentage on opportunity stage picklist values.
B.
Edit the probability percentage on opportunity stage picklist values.
Answers
C.
Map opportunity stages to the appropriate forecast categories.
C.
Map opportunity stages to the appropriate forecast categories.
Answers
D.
Update the opportunity stage picklist value labels to match the category to which they should be assigned
D.
Update the opportunity stage picklist value labels to match the category to which they should be assigned
Answers
Suggested answer: C
asked 23/09/2024
Mukesh Kumar
33 questions

Question 4

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Universal Containers needs to track quarterly sales goals for users. What are two ways a consultant can display sales goals and allow users to track their progress toward their goals?22.

Choose 2 answers:

A.
Create a Custom Report Type.
A.
Create a Custom Report Type.
Answers
B.
Enable Forecast Adjustments.
B.
Enable Forecast Adjustments.
Answers
C.
Enable Show Quota % Attainment.
C.
Enable Show Quota % Attainment.
Answers
D.
Create a quarterly snapshot
D.
Create a quarterly snapshot
Answers
Suggested answer: B, C
asked 23/09/2024
Jess Kendrick Gamboa
35 questions

Question 5

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Cloud Kicks (CK) uses a custom object named GumShoe__c. GumShoe__c is the child in a master-detail relationship with the Opportunity object. Staff members use this object to create requests for supporting research. CK wants to easily generate new GumShow__c records from staff phones by using the Salesforce mobile app.

What should a consultant recommend to meet the requirements?

A.
Create a custom hyperlink to a related list.
A.
Create a custom hyperlink to a related list.
Answers
B.
Create a Lightning component for mobile.
B.
Create a Lightning component for mobile.
Answers
C.
Create a custom Process Builder process.
C.
Create a custom Process Builder process.
Answers
D.
Create a Quick Action
D.
Create a Quick Action
Answers
Suggested answer: A
asked 23/09/2024
koffi .J N tsudze
33 questions

Question 6

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Cloud Kicks' (CK) marketing department is migrating from its email campaign and management system to Salesforce. The marketing admin wants to ensure that CK's email templates are retained.

Which two solutions should a consultant recommend for a successful migration?

Choose 2 answers

A.
Import email templates with the Data Loader.
A.
Import email templates with the Data Loader.
Answers
B.
Manually recreate the email and mail merge templates in Salesforce.27.
B.
Manually recreate the email and mail merge templates in Salesforce.27.
Answers
C.
Create an Email template change set or use the Lightning Platform.
C.
Create an Email template change set or use the Lightning Platform.
Answers
D.
Enable Email Import and use the Import Wizard
D.
Enable Email Import and use the Import Wizard
Answers
Suggested answer: A, B
asked 23/09/2024
MARCOS ALAMOS
33 questions

Question 7

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The consultant at Cloud Kicks has successfully implemented the Einstein Lead Scoring feature, and now wants to measure its effectiveness and track lead conversion rates.

Which three standard dashboards are available?

Choose 3 answers

A.
Conversion Rate by Lead Score
A.
Conversion Rate by Lead Score
Answers
B.
Conversion Rate by Lead Source
B.
Conversion Rate by Lead Source
Answers
C.
Lead Scores by Created Date
C.
Lead Scores by Created Date
Answers
D.
Average Lead Score by Lead Source
D.
Average Lead Score by Lead Source
Answers
E.
Lead Score Distribution
E.
Lead Score Distribution
Answers
Suggested answer: A, B, E
asked 23/09/2024
RANA MANSOUR
33 questions

Question 8

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Cloud Kicks (CK) wants to migrate a data file containing 8,000 leads from a legacy system into Salesforce. Many of the lead owners have left the company, so CK wants to populate the Lead Owner field for these records using the active assignment rule.

Which two tools should a consultant recommend to meet the requirement?

Choose 2 answers

A.
Data Import Wizard
A.
Data Import Wizard
Answers
B.
Data Loader
B.
Data Loader
Answers
C.
.Scheduled Apex
C.
.Scheduled Apex
Answers
D.
.dataloader.io
D.
.dataloader.io
Answers
Suggested answer: A, B

Explanation:

The Data Import Wizard and the Data Loader are both tools that can import data into Salesforce and assign records to a queue or run an active assignment rule1.The Data Import Wizard can import up to 50,000 records at a time, while the Data Loader can import up to 5 million records at a time2.Both tools can also prevent duplicates by matching records based on external IDs or Salesforce record IDs3.

asked 23/09/2024
Michael Costello
36 questions

Question 9

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Cloud Kicks' (CK) high-value opportunities are delayed in the approval process because sales managers' approval requests go unnoticed for various reasons. CK wants to streamline the approval process and give sales managers more ways to approve opportunities in a timely manner.

Which two strategies should the consultant recommend to improve the approval process?

Choose 2 answers

A.
Enable approvals by email for the approval process for high-value opportunities.
A.
Enable approvals by email for the approval process for high-value opportunities.
Answers
B.
Allow managers to approve or reject requests via the Approval Requests tab.
B.
Allow managers to approve or reject requests via the Approval Requests tab.
Answers
C.
Build an automation to approve high-value opportunities.
C.
Build an automation to approve high-value opportunities.
Answers
D.
Create a dashboard of pending approvals and add it to the Chatter feed.
D.
Create a dashboard of pending approvals and add it to the Chatter feed.
Answers
Suggested answer: A, B
asked 23/09/2024
Sanaa CHOKIRI
45 questions

Question 10

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During the requirements gathering workshops at Cloud Kicks, the project team and subject matter experts bring up new ideas to incorporate4 into the current project.

Which best practice should the consultant use to refocus the meeting and stay on topic?

A.
Tell key stakeholders that the team is focused on other ideas,
A.
Tell key stakeholders that the team is focused on other ideas,
Answers
B.
Remind the team of the purpose and scope of this project.
B.
Remind the team of the purpose and scope of this project.
Answers
C.
Incorporate the new ideas into the solution design.
C.
Incorporate the new ideas into the solution design.
Answers
D.
Invite only the subject matter experts to subsequent workshops.
D.
Invite only the subject matter experts to subsequent workshops.
Answers
Suggested answer: B
asked 23/09/2024
Joost Huggers
34 questions
Total 306 questions
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