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Cloud Kicks has a requirement to measure end user adoption and data quality in Salesforce.

Which solution should the consultant recommend?

A.
Einstein Conversation Insight-;
A.
Einstein Conversation Insight-;
Answers
B.
tableau custom dashboard
B.
tableau custom dashboard
Answers
C.
Adoption and Data Quality Dashboards Pack
C.
Adoption and Data Quality Dashboards Pack
Answers
D.
Salesforce Surveys
D.
Salesforce Surveys
Answers
Suggested answer: C

The Universal Containers management team wants to help sales reps determine the nght time to contact prospects.

What should the consultant recommend to meet the requirement?

A.
Implement Sales Dialer and begin cold calling leads to request availability.
A.
Implement Sales Dialer and begin cold calling leads to request availability.
Answers
B.
Create a formula field to determine the prospects time zone.
B.
Create a formula field to determine the prospects time zone.
Answers
C.
Configure Einstein Lead Scoring to determine the best time to make contact.
C.
Configure Einstein Lead Scoring to determine the best time to make contact.
Answers
D.
Enable Email Tracking with reporting and activity timeline.
D.
Enable Email Tracking with reporting and activity timeline.
Answers
Suggested answer: D

A consultant has successfully deployed Sales Cloud at Cloud Kicks.

What is the final step in completing an engagement?

A.
Measure adoption
A.
Measure adoption
Answers
B.
Perform testing
B.
Perform testing
Answers
C.
Deploy solution
C.
Deploy solution
Answers
D.
Hand over documentation
D.
Hand over documentation
Answers
Suggested answer: A

Cloud Kicks (CK) is migrating Account and Contact information from a legacy CRM system into Salesforce using Data Loader. Accounts in the legacy system have a unique ID field that is used to related Contacts to Accounts in the legacy system, CK wants to automatically match these Contacts to the relevant Accounts when loading Contacts into Salesforce.

What should a consultant recommend to meet the requirement?

A.
Create Mater-Detail on Contact.
A.
Create Mater-Detail on Contact.
Answers
B.
Create Master-Detail on Account.
B.
Create Master-Detail on Account.
Answers
C.
Create External ID on Contact.
C.
Create External ID on Contact.
Answers
D.
Create External ID on Account.
D.
Create External ID on Account.
Answers
Suggested answer: D

Cloud Kicks is in the process of implementing Salesforce for its sales teams. Senior management has concerns about adoption.

What should a consultant recommend to encourage adoption?

A.
Establish goals and key metrics.
A.
Establish goals and key metrics.
Answers
B.
Give users access to a Sandbox environment.
B.
Give users access to a Sandbox environment.
Answers
C.
Define the sales process.
C.
Define the sales process.
Answers
D.
Plan a first release with minimum features
D.
Plan a first release with minimum features
Answers
Suggested answer: A

Cloud Kicks (CK) hired a consultant to analyse its Selesforce forecasting configuration end advise CK on how to improve it. The consultant found opportunities in the Value Proposition stage showed up m Collaborative Forecasting inconsistently, which led to inaccurate reporting

What should the consultant recommend to ensure that opportunities show up consistently?

A.
Make the Forecast Category a required held.
A.
Make the Forecast Category a required held.
Answers
B.
Change the Forecast Report to include Forecast Category.
B.
Change the Forecast Report to include Forecast Category.
Answers
C.
Map opportunity stages to the Forecast Category.
C.
Map opportunity stages to the Forecast Category.
Answers
D.
Add a validation rule to the Forecast Category.
D.
Add a validation rule to the Forecast Category.
Answers
Suggested answer: C

After a project deployment, several bugs are identified by end users and prioritized by the project team.

What are two ways a consultant should resolve these issues?

Choose 2 answers

A.
Build out issue resolution release in the appropriate development sandbox.
A.
Build out issue resolution release in the appropriate development sandbox.
Answers
B.
Build out issue resolution release in the production environment.
B.
Build out issue resolution release in the production environment.
Answers
C.
Perform user acceptance testing (UAT) m the appropriate development sandbox.
C.
Perform user acceptance testing (UAT) m the appropriate development sandbox.
Answers
D.
Perform user acceptance testing (UAT) m a Full sandbox.
D.
Perform user acceptance testing (UAT) m a Full sandbox.
Answers
Suggested answer: A, D

Universal Containers (UC) does business with a contact associated with a specific account with the contact role of executive. The contact is also on the board of a nonprofit that has requested a charitable donation from UC. UC wants to track the contact on both accounts.

What is the most efficient solution that the consultant should implement to meet the requirement?

A.
Create a new lookup field on the Contact record.
A.
Create a new lookup field on the Contact record.
Answers
B.
Create a new Contact record related to the nonprofit account.
B.
Create a new Contact record related to the nonprofit account.
Answers
C.
Enable the Contact to Multiple Accounts feature.
C.
Enable the Contact to Multiple Accounts feature.
Answers
Suggested answer: C

Explanation:

The 'Contact to Multiple Accounts' feature in Salesforce allows a single contact to be associated with multiple accounts without the need to duplicate the contact record. This is particularly useful for tracking relationships where a contact has roles in multiple organizations, such as in this scenario where the contact is associated with both a business account and a nonprofit. Enabling this feature provides an efficient solution to manage complex relationships.

Contacts to Multiple Accounts

Enable Contacts to Multiple Accounts

Cloud Kicks (CK) recently completed the first phase of its Sales Cloud implementation. In the next phase, one factor that consultants are considering is whether any of CK's 500 sales agents are using a mobile device or a browser to access Salesforce.

What should the consultants do to efficiently analyze how users are logging in to Salesforce?

A.
Review the login history on the user record.
A.
Review the login history on the user record.
Answers
B.
Create a custom report on the User object.
B.
Create a custom report on the User object.
Answers
C.
Create a User report and filter by login Subtype.
C.
Create a User report and filter by login Subtype.
Answers
Suggested answer: C

Explanation:

Creating a User report and filtering by login Subtype is the most efficient way to analyze how users are logging into Salesforce, whether through a mobile device or a browser. The login subtype provides specific information about the method of access, making it easier to assess user behavior and preferences accurately. This approach allows consultants to generate insights without manually reviewing individual login histories.

Login History

Creating Reports on User Logins

Cloud Kicks wants to enable Person Accounts.

What does the consultant need to do before enabling Person Accounts?

A.
Set default sharing of Account to Public Read/write.
A.
Set default sharing of Account to Public Read/write.
Answers
B.
Disable access to Experience Cloud sites during the cutover.
B.
Disable access to Experience Cloud sites during the cutover.
Answers
C.
Create at least one Account record type.
C.
Create at least one Account record type.
Answers
Suggested answer: C

Explanation:

Before enabling Person Accounts, it is mandatory to create at least one Account record type in Salesforce. Person Accounts use record types to differentiate between business accounts and individual consumer accounts. This step ensures that the Salesforce org is properly configured to handle Person Accounts, which combine the characteristics of both accounts and contacts.

Enabling Person Accounts

Person Accounts Overview

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