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Salesforce Certified Sales Cloud Consultant Practice Test - Questions Answers, Page 7

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Question 61

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The Cloud Kicks CEO needs to run reports from the sales team's reports folder. The CEO's assistant needs to control access to the reports. Sales managers need to change the reports when necessary.

How should the consultant meet the requirement?

Set the CEO access level to View, the CEO's assistant to Manage, and the sales manager to Edit on ACO the folder.
Set the CEO access level to View, the CEO's assistant to Manage, and the sales manager to Edit on ACO the folder.
Enable Manage Reports in Public Folders and give access to the CEO and their subordinates.
Enable Manage Reports in Public Folders and give access to the CEO and their subordinates.
Set the CEO access level to View All, the CEO's assistant to Modify All, and the sales manager public group to Create.
Set the CEO access level to View All, the CEO's assistant to Modify All, and the sales manager public group to Create.
Enable Manage access for the CEO role and subordinates, and Manage access for the CEO'S assistant profile.
Enable Manage access for the CEO role and subordinates, and Manage access for the CEO'S assistant profile.
Suggested answer: A

Explanation:

This solution will meet the requirement by allowing the CEO to run reports from the sales team's reports folder, the CEO's assistant to control access to the reports, and the sales managers to change the reports when necessary. The View access level will allow the CEO to view and run reports in the folder, but not edit or delete them. The Manage access level will allow the CEO's assistant to view, run, edit, delete, and share reports in the folder, as well as add or remove users from the folder.The Edit access level will allow the sales managers to view, run, and edit reports in the folder, but not delete or share them3

asked 23/09/2024
Freddie Lewis
33 questions

Question 62

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Cloud Kicks has purchased a list of leads and wants sales reps to contact and measure the return on investment (ROI) of the purchased list.

Which solution should the consultant recommend?

Create a Campaign, import the list as Leads, and add them to the Campaign.
Create a Campaign, import the list as Leads, and add them to the Campaign.
Import the list as new Leads and update the Lead Source to ''Purchased Lead.
Import the list as new Leads and update the Lead Source to ''Purchased Lead.
Create a new custom object to import purchased Leads,
Create a new custom object to import purchased Leads,
Import the list as new Leads using the Data Import Wizard.
Import the list as new Leads using the Data Import Wizard.
Suggested answer: A

Explanation:

This solution will meet the requirement by allowing sales reps to contact and measure the return on investment (ROI) of the purchased list. Creating a Campaign will allow sales reps to track and manage marketing efforts for a specific audience or goal. Importing the list as Leads will allow sales reps to capture information about potential customers and qualify them based on their interest and readiness.Adding them to the Campaign will allow sales reps to associate Leads with a specific marketing activity and track their responses and conversions4

asked 23/09/2024
Oktorio Rizki Prasetya
46 questions

Question 63

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Universal Containers wants to divide the revenue of the closed Opportunities between sales reps that worked on the deal. Additionally, on some deals, the sales reps work with technical sales managers and want a way to credit them for their support.

How should the consultant meet this requirement?

Enable Opportunity Teams and ask Opportunity owners to add technical sales managers.
Enable Opportunity Teams and ask Opportunity owners to add technical sales managers.
Use adjustments in Collaborative Forecasting to attribute Opportunity revenue to each technical sales manager
Use adjustments in Collaborative Forecasting to attribute Opportunity revenue to each technical sales manager
Enable Opportunity splits, revenue splits for sales reps, and overlay splits for technical sales managers.
Enable Opportunity splits, revenue splits for sales reps, and overlay splits for technical sales managers.
Create 2 formula field on the Opportunity to track revenue attributed to technical sales managers.
Create 2 formula field on the Opportunity to track revenue attributed to technical sales managers.
Suggested answer: C

Explanation:

This solution will meet the requirement by allowing Universal Containers to divide the revenue of the closed Opportunities between sales reps that worked on the deal and credit technical sales managers for their support. Enabling Opportunity splits will allow sales reps to share credit for an Opportunity with other team members based on their contribution or involvement in closing a deal. Revenue splits will allow sales reps to divide a percentage of an Opportunity's amount among team members who helped generate revenue for that Opportunity. Overlay splits will allow sales reps to give credit to team members who provided assistance or support for that Opportunity without generating revenue directly.

asked 23/09/2024
Saysha Vargas
29 questions

Question 64

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A sales rep notices they can edit some opportunities associated with accounts they own, but is unable to edit other opportunities, although these are associated with accounts they own. Which three reasons could explain the sales rep's experience?

Choose 3 answers

Sharing Rules for opportunities are set to Manager Groups.
Sharing Rules for opportunities are set to Manager Groups.
Opportunity visibility allows View access to opportunities owned by others and associated with accounts they own.
Opportunity visibility allows View access to opportunities owned by others and associated with accounts they own.
The organization-wide defaults for opportunities are set to Private.
The organization-wide defaults for opportunities are set to Private.
All provisioned Opportunity object permissions enable Read access with all accounts the sales rep.
All provisioned Opportunity object permissions enable Read access with all accounts the sales rep.
Some opportunities associated with the sales rep's account are owned by other users.
Some opportunities associated with the sales rep's account are owned by other users.
Suggested answer: C, D, E

Explanation:

These three reasons could explain the sales rep's experience of being able to edit some opportunities associated with accounts they own, but not others. If the organization-wide defaults for opportunities are set to Private, then the sales rep can only edit the opportunities that they own or that are explicitly shared with them. If all provisioned Opportunity object permissions enable Read access with all accounts the sales rep owns, then the sales rep can view but not edit any opportunity associated with their accounts, regardless of who owns the opportunity. If some opportunities associated with the sales rep's account are owned by other users, then the sales rep can only edit those opportunities if they have been shared with them or if they have a higher role in the role hierarchy than the owner.

asked 23/09/2024
Ramon Pasay
40 questions

Question 65

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Cloud Kicks likes to have its supervisors coach the consultants based on the call transcripts.

Which Salesforce product should the consultant recommend?

Salesforce Service Cloud
Salesforce Service Cloud
Salesforce native CTI Connector
Salesforce native CTI Connector
Salesforce High Velocity Sales
Salesforce High Velocity Sales
Salesforce Sales Cloud
Salesforce Sales Cloud
Suggested answer: C

Explanation:

Salesforce High Velocity Sales is a product that should be recommended for Cloud Kicks if they want to have their supervisors coach the consultants based on the call transcripts. High Velocity Sales is a set of tools that helps sales reps sell faster and smarter by providing them with best practices, automated tasks, and insights. One of the features of High Velocity Sales is Einstein Call Coaching, which uses artificial intelligence to analyze call transcripts and provide feedback and guidance to sales reps and managers.

asked 23/09/2024
tony Gentry
42 questions

Question 66

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Cloud Kicks' (CK) VP of technology wants to start using Salesforce for all the sales team's automation. CK migrated 70 million records from a legacy database to the datawarehouse that will be synced with Salesforce. CK wants to search and cross-reference records with the original source database. What should a consultant recommend meeting this requirement?

Use the standard External ID field and map this to the source record ID value.
Use the standard External ID field and map this to the source record ID value.
Use a custom External ID field and map this to the source record ID value.
Use a custom External ID field and map this to the source record ID value.
Use the standard External ID field and map this to the Salesforce record ID value.
Use the standard External ID field and map this to the Salesforce record ID value.
Use a custom field named External ID and map this to the Salesforce record ID value.
Use a custom field named External ID and map this to the Salesforce record ID value.
Suggested answer: B

Explanation:

This is the recommended solution for Cloud Kicks if they want to search and cross-reference records with the original source database after migrating 70 million records from a legacy database to the data warehouse that will be synced with Salesforce. Using a custom External ID field and mapping it to the source record ID value will allow Cloud Kicks to uniquely identify each record and match it with its corresponding record in the source database. A custom External ID field is a custom field that has the External ID attribute enabled, which means that it can be used as a unique identifier for data import or integration purposes.

asked 23/09/2024
George Mabry
51 questions

Question 67

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A consultant has conducted Discovery sessions with Cloud Kicks stakeholders and is ready to start gathering use cases for Sales Processes.

Which two groups should provide content for the use cases?

Choose 2 answers

Sales reps
Sales reps
Finance team
Finance team
Sales operations
Sales operations
Executives
Executives
Suggested answer: A, C

Explanation:

These two groups should provide content for the use cases for Sales Processes for Cloud Kicks. Sales reps are the primary users of the Sales Processes and they can provide information about their daily activities, challenges, needs, and expectations. Sales operations are responsible for designing, implementing, and managing the Sales Processes and they can provide information about the business requirements, best practices, metrics, and goals.

asked 23/09/2024
Miguel Tuimil Galdo
40 questions

Question 68

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Cloud Kicks has a complicated sales process. Sales reps often have difficulty deciding when to move opportunities through various stages.

Which solution should the consultant recommend?

Use automation to send emails to sales reps with Guidance for Success
Use automation to send emails to sales reps with Guidance for Success
Configure a dashboard that shows opportunities that have remained in the same stage for 30 days
Configure a dashboard that shows opportunities that have remained in the same stage for 30 days
Activate Path and add up to five key fields and Guidance for Success
Activate Path and add up to five key fields and Guidance for Success
Advise sales reps to collaborate on Slack to move opportunities along the pipeline.
Advise sales reps to collaborate on Slack to move opportunities along the pipeline.
Suggested answer: C

Explanation:

This solution should be recommended for Cloud Kicks if they have a complicated sales process and their sales reps often have difficulty deciding when to move opportunities through various stages. Activating Path and adding up to five key fields and Guidance for Success will allow Cloud Kicks to provide their sales reps with a visual representation of the sales process stages and helpful tips and resources for each stage. Path is a feature that helps sales reps move records along predefined steps by displaying key fields and guidance on each step. Guidance for Success is a customizable section on Path that can include text, links, images, or videos to assist sales reps in completing tasks or achieving goals at each stage.

asked 23/09/2024
Jarod Simmons
41 questions

Question 69

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Cloud Kicks needs to set sales quotas for all sales reps.

Which three solutions should the consultant consider?

Choose 3 answers

Use the Data Import Wizard.
Use the Data Import Wizard.
Enable Forecast Quotas from Setup.
Enable Forecast Quotas from Setup.
Use the API.
Use the API.
Assign Quota values by profile.
Assign Quota values by profile.
Use Data Loader.
Use Data Loader.
Suggested answer: B, C, E

Explanation:

To set sales quotas for all sales reps, the consultant should consider the following solutions:

Enable Forecast Quotas from Setup. This allows the administrator to enable quotas for users and assign them to forecast types.

Use the API. This allows the administrator to import quota data from external sources using SOAP or REST API calls.

Use Data Loader. This allows the administrator to import quota data from CSV files using a graphical user interface.

asked 23/09/2024
ANTONIO M SILVA
41 questions

Question 70

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The Cloud Kicks sales team can create leads for both business and individual customers. Person Accounts have been enabled in its Salesforce org.

Which action should be taken to convert a lead into a Person Account?

Create an Individual Lead Record Type.
Create an Individual Lead Record Type.
Populate the Company field with 'Person.
Populate the Company field with 'Person.
Enable Contacts to Multiple Accounts.
Enable Contacts to Multiple Accounts.
Leave the Company field blank.
Leave the Company field blank.
Suggested answer: B

Explanation:

To convert a lead into a Person Account, the Company field must be populated with 'Person'. This indicates that the lead is an individual consumer and not a business account. If the Company field is left blank, the lead conversion will fail.

asked 23/09/2024
Cesar Augusto Veliz Reyes
44 questions
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