Salesforce Certified Sales Representative Practice Test - Questions Answers, Page 6

A sales representative recently closed a deal and wants to measure how likely the customer would be to recommend the product.

Which measurement should the sales rep use?

A customer experiences issues with a product after the sale is complete. The sales representative and service team were not able to resolve the issue.

What is the best course of action in this scenario?

When assessing the risks and opportunities of a deal, why is it important to consider the duration of a contract?

A sales representative's existing customer is opening offices in new regions.

What should the sales rep focus on to increase the contract value?

A sales representative wants to gain access to new buyers by leveraging people who are loyal to them, likely to recommend their solution, and well respected in their organization.

Which type of customer does the sales rep want to target?

After a number of meetings and conversations, a sales representative is invited to pitch to a prospective customer.

How should the sales rep build credibility with the prospect to better their chances of a successful pitch?

What is the desired outcome of an upsell proposal?

A customer's order was sent to the incorrect warehouse for fulfillment. The order has yet to be fulfilled.

What should the sales representative check to fulfill the order through a different warehouse?

A Universal Containers sales representative is working with an account prospect to get them more comfortable with the company's offerings and solutions.

Which approach would help the sales rep educate the prospect about their offerings and solutions?