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Salesforce Certified Strategy Designer Practice Test - Questions Answers, Page 5

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Question 41

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Cloud Kicks asks to see a roadmap denoting how the design team will turn their product vision into reality.

What should the team do when developing their roadmap?

Focus on features, including detailed outputs associated with each one.
Focus on features, including detailed outputs associated with each one.
Ensure stakeholders stay connected and aligned during roadmap development
Ensure stakeholders stay connected and aligned during roadmap development
Set expectations that once the roadmap is approved It will not be modified.
Set expectations that once the roadmap is approved It will not be modified.
Suggested answer: B

Explanation:

The team should ensure stakeholders stay connected and aligned during roadmap development, when creating their roadmap to turn their product vision into reality. This helps avoid misalignment or confusion among stakeholders, and ensure that the roadmap reflects their feedback and expectations.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-roadmap

asked 23/09/2024
Angela Cappa
34 questions

Question 42

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A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research-backed process to increase team members' understanding and alignment of UX efforts.

What should be the steps taken to achieve this goal?

Hypothesize, Empathize, Optimize
Hypothesize, Empathize, Optimize
Define, Design, Deploy
Define, Design, Deploy
Gather, Envision, Plan
Gather, Envision, Plan
Suggested answer: C

Explanation:

The steps that should be taken to achieve the goal of creating vision statements using a collaborative, research-backed process are Gather, Envision, Plan. These steps involve gathering data and insights from research, envisioning possible future states based on insights, and planning how to communicate and execute the vision.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-vision-statements

asked 23/09/2024
Carlos Augusto Quintal
29 questions

Question 43

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Cloud Kicks has expanded its business recently by offering customizable footwear and the ability to price bv customer. Along with Sales Cloud, they are looking into additional product options that would help sales reps configure their orders easily.

Which Salesforce product should be considered for this business need?

Revenue Cloud
Revenue Cloud
Commerce Cloud
Commerce Cloud
Marketing Cloud
Marketing Cloud
Suggested answer: A

Explanation:

Revenue Cloud is a Salesforce product that should be considered for this business need. It helps sales reps configure their orders easily by providing guided selling, dynamic pricing, contract management, billing automation, and revenue recognition features. It integrates with Sales Cloud to enable seamless quote-to-cash processes.

Reference: https://www.salesforce.com/products/revenue-cloud/overview/

asked 23/09/2024
FL Ferdous Attaie
36 questions

Question 44

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Cloud Kicks has identified the following challenge statement regarding an opportunity for customer service transformation: How might we improve our automated online chat experience to be a preferred channel for our customers to seek information and self-service toots?

Which metric should define a successful transformation outcome?

Increased goal completion rate
Increased goal completion rate
Increased human takeover rate
Increased human takeover rate
Decreased length of support calls
Decreased length of support calls
Suggested answer: A

Explanation:

The metric that should define a successful transformation outcome is increased goal completion rate. This metric measures how often customers are able to complete their intended tasks or goals through the automated online chat experience, such as finding information or self-service tools. It indicates the effectiveness and satisfaction of the chat experience.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/measure-the-success-of-the-initiative

asked 23/09/2024
Luca Bombelli
36 questions

Question 45

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A project team led by a strategy designer has just facilitated 3 weeks of user research.

What should thev do to identify kev insights?

Plot insights on a 2x2 diagram of effort and impact, and align with stakeholders.
Plot insights on a 2x2 diagram of effort and impact, and align with stakeholders.
Ask each team member to create insights based on their expertise and support with collected quotes.
Ask each team member to create insights based on their expertise and support with collected quotes.
As a team, spend time affinity mapping, spotting patterns, and surfacing surprises.
As a team, spend time affinity mapping, spotting patterns, and surfacing surprises.
Suggested answer: C

Explanation:

The project team should spend time affinity mapping, spotting patterns, and surfacing surprises, to identify key insights after conducting user research. This method involves grouping data points into themes or categories, finding connections or trends among them, and highlighting unexpected or surprising findings.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/identify-key-insights

asked 23/09/2024
Bassem Louati
31 questions

Question 46

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A Sale5force Architect is asked to engage and help facilitate a journey mapping workshop with a strategy designer. The architect is unsure how it will help in the creation of deliverables they are required to produce.

What value should the architect get by engaging in this workshop?

A journey map allows for the creation of a solution architecture diagram.
A journey map allows for the creation of a solution architecture diagram.
A journey map will allow the developers to start building.
A journey map will allow the developers to start building.
A journey mapping exercise will provide ail of their technical requirements.
A journey mapping exercise will provide ail of their technical requirements.
Suggested answer: C

Explanation:

A journey map is a tool that helps the architect engage and facilitate a journey mapping workshop with a strategy designer. A journey map is a visual representation of the customer's experience with a product or service, from their perspective. It helps identify the customer's needs, goals, pain points, emotions, and touchpoints across different stages of their journey. It also helps inform the design and development of solutions that meet the customer's expectations and improve their satisfaction.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/conduct-a-journey-mapping-session

asked 23/09/2024
Diego Beltran
39 questions

Question 47

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Cloud Kicks (CK) has gone through a comprehensive redesign of its internal sales process to better embed it into the capabilities of Sales Cloud. CK's executive stakeholders are concerned there will be limited adoption by the sales team, as Sales Cloud is too new to them and their processes were mostly based on guided documents within Excel.

Which approach should the strategy designer recommend to aid the sales team in onboarding to Sales Cloud?

Sync an Excel file with Salesforce Connect.
Sync an Excel file with Salesforce Connect.
Use In-App Guidance and invest in change management.
Use In-App Guidance and invest in change management.
Customize Sales Cloud to mimic existing sales process.
Customize Sales Cloud to mimic existing sales process.
Suggested answer: B

Explanation:

The strategy designer should recommend using In-App Guidance and investing in change management to aid the sales team in onboarding to Sales Cloud. In-App Guidance is a feature that allows creating prompts and walkthroughs within Salesforce to guide users through new features or processes. Change management is a process that involves planning, communicating, and supporting users through organizational changes, such as adopting new technologies or workflows.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/use-in-app-guidance-and-invest-in-change-management

asked 23/09/2024
Kelvin Ogwu
36 questions

Question 48

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Cloud Kicks (CK) wants to prototype and test the value proposition for a potential new business venture.

When gathering customer feedback on the prototype, which question should CK seek answers to when determining if the business model is viable?

Would customers recommend this to a friend?
Would customers recommend this to a friend?
How would customers improve the experience?
How would customers improve the experience?
What are customers willing to pay?
What are customers willing to pay?
Suggested answer: C

Explanation:

The question that CK should seek answers to when determining if the business model is viable is what are customers willing to pay? This question helps evaluate the value proposition and revenue streams of the new service, and whether customers perceive the service as worth paying for.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/create-a-business-model-canvas

asked 23/09/2024
Albaladejo Joffrey
37 questions

Question 49

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Cloud Kicks' existing customers are loyal, but the company believes its total addressable market is larger.

What should their strategy designer explore to increase market share?

Deepening customer engagement
Deepening customer engagement
Diversifying product offerings
Diversifying product offerings
Reinvesting in existing products
Reinvesting in existing products
Suggested answer: B

Explanation:

The strategy designer should explore diversifying product offerings to increase market share. This means creating new products or services that appeal to different customer segments or needs, and expanding the customer base and revenue potential of the business.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/diversify-product-offerings

asked 23/09/2024
Kareem Dadoul
43 questions

Question 50

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In an effort to increase revenue, the Cloud Kicks design team proposes creating a new ecommerce tool where customers can easily search for products and access a bot that makes personalized recommendations. The team knows the cost to implement this new experience is significant.

Which tool should the team use to justify the strategy7

Business model canvas
Business model canvas
Criteria scorecard
Criteria scorecard
Prioritization matrix
Prioritization matrix
Suggested answer: C

Explanation:

The team should use a prioritization matrix to justify the strategy. A prioritization matrix is a tool that helps evaluate and rank ideas or features based on two criteria, such as impact and effort. It helps determine the most valuable and viable solutions, and communicate the benefits and trade-offs of each option.

Reference: https://trailhead.salesforce.com/en/content/learn/modules/salesforce-strategy-designer-certification-prep/prioritize-ideas-with-a-priority-matrix

asked 23/09/2024
claudine Nguepnang
42 questions
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