The service team at Cloud Kicks has complained about the quantity of list views available, ,making it hard find the relevant ones.In which two ways should their experience be improved? Choose 2 answers

Share list views to Public Groups and only add relevant users.

Remove irrelevant public list views.

Request users to create and share their list views.

Share list views to Public Groups and only add relevant users.

Remove irrelevant public list views.

Recommend using related lists instead of list views.

Cloud Kicks wants to implement its company colors in all UIcomponents, like buttons and icons, using a custom themes.How does the Salesforce Lightning Design System (SLDS) ensure the UI components align with the theme?

Design tokens prefixed with 'brand'

JS libraries loaded from a static resource

Cloud Kicks' website serves two primary authenticated audiences: suppliers and installers. Their overall experience is the same, but the presentations for the audience should have a unique look and feel. Experience Builder will used to create a unique for each audience that includes colors, image, and typography.Which out-of-the-box design approach should be recommended?

Create branding sets and assign them to each audience using audience targeting.

Use custom CSS to override the default template and Theme panel styles.

Create branding sets and assign them to each audience using audience targeting.

Use unique sites under digital experiences for each audience and tailor the look and feel of each.

Create a custom theme for each audience and apply it to the same site.

Cloud kicks research team provides its UX Designer with a readout stating the audience for the design solution has a high number of visually impaired people.How should the design be approached?

Optimize for color contrast-ratio and screen-reading technology.

Ensure all text is black to maximize readability.

Optimize for color contrast-ratio and screen-reading technology.

Ensure Health Insurance Portability and Accountability Act (HIPAA) standards and guidelines are followed.

Design a mobile-responsive solution to be used with Mobile Publisher.

Cloud Kicks wants to create a site for its customers to manage events regardless of the device they are using.Which best practice should be used to provide this experience?

Create a responsive user interface.

Develop a separate native mobile app for Android and iOS.

Launch two different interfaces from the same page.

A UX Designer has completed usability testing on a newly designed case management system and has gathered many observations from the test participants.What should the UX Designer consider while presenting the findings?

Be specific about the issues testers encountered.

Report only the new issues, and omit already known bugs.

Include the names of participants in the report.

A UX Designer is asked to build a solution in Salesforce to accommodate a call center's process and make it easier for them to log complaints.How should the designer illustrate the existing process, including the pain points and opportunities?

Observe the complaints process and create a journey map.

Observe the complaints process and create a business process diagram.

Observe the complaints process and create a journey map.

Observe the complaints process and create a prototype.

Cloud Kicks (CK) wants gamified learning content for its internal users and leadership. CK wants to create a custom product training as a part of the experience.What should be recommended?

Enablement Site to build and assign custom modules

In-app prompts to provide access to video content

Sandbox to experiment with the product

Enablement Site to build and assign custom modules

What is a goal of usability testing?

A Learning about the user's behavior and preferences

Showing users how to use the design in the right way

A Learning about the user's behavior and preferences

Identifying the best variation of a page

A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback.Which reason would lead the designer to choose a moderated study?

Follow-up questions can be asked to obtain further information about the issues participants may encounter.

Sessions can be completed at any time and anywhere.

It is less expensive and time-consuming to conduct.

Cloud Kicks wants to use Paths for onboarding its sales representatives.Which Path feature should be used to add onboarding value?

A Key fields to complete before next Path stage

Integrated buttons to automate approvals

Actions and recommendations component

A Key fields to complete before next Path stage

A UX Designer is working on a series of custom Salesforce components for a new website.In which way could the designer accelerate the visual design process?

A Leverage the Salesforce Lightning Design System (SLDS) using UI kits or plugins.

Use separate stylesheets to make implementation easier.

Build a custom layout in Salesforce and export the underlying code.

A Leverage the Salesforce Lightning Design System (SLDS) using UI kits or plugins.

Cloud Kicks wants its Salesforce app to represent company branding and comply with Web Content Accessibility Guidelines (WCAG) 2.1.What should they consider about themes and branding?

The color palette is auto-generated based on the brand color to be WCAG compliant.

Salesforce automatically updates the selected brand color to make it accessible; this should overridden to select the colors manually.

There is a default WCAG complaint Salesforce color theme; only brand color can be updated.

The color palette is auto-generated based on the brand color to be WCAG compliant.

Cloud Kicks (CK) is going mobile and wants to ensure its Salesforce app aligns with company branding.Which element could be customized in the Salesforce app to match CK's branding?

Brand color and loading page logo

Search bar layout and loading page background

Background image and focus link color

Brand color and loading page logo

Cloud Kicks (CK) has hired a UX Designer to help with the design of its Experience Cloud site. CK wants to understand the structure and layout of the navigation menu.Which activity should the designer use while card sorting?

Have users sort the cards based on similar categories or groups.

Compare two versions of the navigation menu mockups to see which performs better.

Have users sort the cards based on similar categories or groups.

Arrange pages in the navigation menu by alphabetical order.

What are the foundational principles from the Web Content Accessibility Guidelines (WCAG)?

Perceivable, operable, understandable, robust

Useful, effective, efficient, reliable

Desirable, feasible, viable, affordable

Cloud Kicks (CK) is implementing its brand style guide using out-of-the box Experience Builder features. CK wants to avoid custom solutions.Which declarative option could be used?

A Apply brand fonts and colors.

Cloud Kicks wants to prevent its sales agents from being able to save a new account unless they have entered the phone number in the correct format and with the correct number of digits. A validation rule would then prevent the new account from saving.Which method should be used to improve the user experience in the simplest way while preventing errors?

Set field-level error message to display on the page.

Set a prompt to display on the page using In-App Guidance.

Set field-level error message to display on the page.

Cloud Kicks (CK) wants to build a custom component for a complex opportunity process. CK's UX Designer is creating a three-step flow with modals and needs to select the main buttons for the 'Continue', 'Cancel', and 'Back' actions.Which set should be chosen to adhere to the Salesforce Design System guidelines for button usage?

A Neutral button for 'Cancel' and 'Back'; Brand button for 'Continue'

Brand button for 'Cancel' and 'Continue'; Neutral button for 'Back'

A Neutral button for 'Cancel' and 'Back'; Brand button for 'Continue'

Brand button for 'Continue', 'Cancel', and 'Back'

A UX Designer is tasked with ensuring Lightning App Builder apps are mobile-friendly, including interactive elements.What should be the minimum touch screen target size for interactive elements on mobile devices?

44 pixels wide x 44 pixels tall

24 pixels wide x 24 pixels tall

44 pixels wide x 44 pixels tall

64 pixels wide x 64 pixels tall

Cloud Kicks is launching a new Salesforce org and wants to test its levels of accessibility, including keyboard navigation.Which detail could be verified by testing keyboard navigation for accessibility?

Keyboard actions provide audio feedback.

Actionable items are highlighted in a specific color.

Cloud Kicks is making inclusive design a priority for its communities and customers.What are the three inclusive design action-oriented principles?

Recognize exclusion. Learn from diversity. Solve for one, extend to many.

Recognize imperfection. Learn from diversity. One size fits one.

Recognize exclusion. Learn from diversity. Solve for one, extend to many.

Recognize diversity. Learn from experts. Focus on one person.

Cloud Kicks wants to improve its Salesforce org to provide tailored functionality that enables sales representatives to provide quick, competitive pricing and close deals faster.What is the benefit of Lightning Console Apps in this scenario for the sales representatives?

They can complete actions with a single click.

They can organize items in the utility bar.

They can add records to Favorites.

They can complete actions with a single click.

Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.What is one requirement that could lead to recommending the Console?

Ability to toggle between multiple records

Need for viewing multiple list views at the same time

Ability to toggle between multiple records

Work that is mostly in the field

Salesforce Certified User Experience Designer Practice Test 4

Cloud Kicks has identified that users are getting anxious over a multiple-step custom Screen Flow with no way of visualizing its completeness.

What should be done to improve the user experience?

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Salesforce Certified User Experience Designer Practice Test 4

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