ExamGecko
Login
Ask Question

Salesforce Certified Field Service Consultant Practice Test - Questions Answers, Page 10

List of questions

Question 91

Report
Export
Collapse

Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.

What should a Consultant recommend to control their Technicians' view?

Page Layouts
Page Layouts
Mini-Page Layouts
Mini-Page Layouts
Field Sets
Field Sets
Visualforce Pages
Visualforce Pages
Suggested answer: C

Explanation:

Field Sets allow controlling which fields are displayed on the Work Order and Service Appointment cards in the Salesforce Field Service mobile app.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_fields.htm&type=5

asked 23/09/2024
Stefan Duerr
26 questions

Question 92

Report
Export
Collapse

Universal Containers has customers who have previously negotiated pricing on some products.

Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

Create customer-specific Price Books and add all products as Price Book Entries.
Create customer-specific Price Books and add all products as Price Book Entries.
Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
Utilize a custom Global Price Book and add all products as Price Book Entries.
Utilize a custom Global Price Book and add all products as Price Book Entries.
Suggested answer: C

Explanation:

This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_price_books.htm&type=5

asked 23/09/2024
JP Pelovello
48 questions

Question 93

Report
Export
Collapse

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many

Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service

Appointment is set to Low in the Field Service Settings.

Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

Most service appointments have the same priority.
Most service appointments have the same priority.
The Scheduling Policy Used field is blank.
The Scheduling Policy Used field is blank.
The scheduling policy is producing too many candidates that qualify for each Service Appointment.
The scheduling policy is producing too many candidates that qualify for each Service Appointment.
The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
Suggested answer: C, D

Explanation:

These two conditions would make the optimizer run slower and leave many Service Appointments unscheduled, as it would have to evaluate too many possible scenarios and combinations.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_run_time.htm&type=5

asked 23/09/2024
Nakli Pun
29 questions

Question 94

Report
Export
Collapse

Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.

What should a Consultant recommend to accurately record the required work?

Work Orders with Service Appointments
Work Orders with Service Appointments
Work Orders with Work Order Line Items
Work Orders with Work Order Line Items
Service Appointments and Service Appointment Line Items
Service Appointments and Service Appointment Line Items
Work Orders with Products Consumed
Work Orders with Products Consumed
Suggested answer: B

Explanation:

This option allows recording the required work for each component separately, and tracking the status and progress of each Work Order Line Item.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

asked 23/09/2024
Vaibhav Damle
44 questions

Question 95

Report
Export
Collapse

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.

Which Scheduling Policy should the Dispatcher use?

Emergency
Emergency
High Intensity
High Intensity
Soft Boundaries
Soft Boundaries
Customer First
Customer First
Suggested answer: D

Explanation:

This scheduling policy prioritizes customer service preferences over other factors, such as travel time or resource availability.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies.htm&type=5

asked 23/09/2024
Anand Prakash
31 questions

Question 96

Report
Export
Collapse

The Org-Wide Default sharing for a Service Appointment is set to Private.

If the Service Appointment is cancelled, which users will have visibility to the record?

Owner of Service Appointment and members of User Territory
Owner of Service Appointment and members of User Territory
Assigned Resources, Owner of Service Appointment and members of Service Territory
Assigned Resources, Owner of Service Appointment and members of Service Territory
Assigned Resources, Qwner of Service Appointment and members of User Territory
Assigned Resources, Qwner of Service Appointment and members of User Territory
Owner of Service Appointment and members of Service Territory
Owner of Service Appointment and members of Service Territory
Suggested answer: B

Explanation:

This option reflects the sharing rules for Service Appointments, which grant access to the assigned resources, the owner of the record, and the members of the service territory associated with the record.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_sharing_rules.htm&type=5

asked 23/09/2024
Shrini Ch
30 questions

Question 97

Report
Export
Collapse

Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.

What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

Build a Workflow Rule.
Build a Workflow Rule.
Create an Apex Trigger.
Create an Apex Trigger.
Enable Drip feed Dispatch.
Enable Drip feed Dispatch.
Configure an Auto Dispatch Scheduled Job.
Configure an Auto Dispatch Scheduled Job.
Suggested answer: C

Explanation:

This option allows automatically dispatching a certain number of Service Appointments to a technician after they complete their current one, based on a predefined criteria.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatch.htm&type=5

asked 23/09/2024
George Weine Paulino Chaves
48 questions

Question 98

Report
Export
Collapse

Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.

How should the Consultant meet this requirement?

Add Products to the Products Required Related List on the Asset object.
Add Products to the Products Required Related List on the Asset object.
Add Products to the Work Order Products Related List on the Asset object.
Add Products to the Work Order Products Related List on the Asset object.
Add Products to the Products Required Related List on the Work Type object.
Add Products to the Products Required Related List on the Work Type object.
Add Products to the Work Order Products Related List on the Work Type object.
Add Products to the Work Order Products Related List on the Work Type object.
Suggested answer: C

Explanation:

This option allows automatically associating certain products to Work Orders based on the work type selected, and generating Work Order Line Items for those products.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5

asked 23/09/2024
Wallace Davison
35 questions

Question 99

Report
Export
Collapse

Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.

Once a replacement has been made, where can the Asset Relationships be viewed?

Only the Primary Assets related list on the Asset object
Only the Primary Assets related list on the Asset object
Only the Primary Assets related list on the Work Order object
Only the Primary Assets related list on the Work Order object
Both the Primary Assets and Related Assets related lists on the Work Order object
Both the Primary Assets and Related Assets related lists on the Work Order object
Both the Primary Assets and Related Assets related lists on the Asset object
Both the Primary Assets and Related Assets related lists on the Asset object
Suggested answer: D

Explanation:

This option allows viewing the asset relationships on the Asset object, where the primary asset is the parent asset and the related assets are the child assets.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships.htm&type=5

asked 23/09/2024
Tuukka Valkeasuo
33 questions

Question 100

Report
Export
Collapse

Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to the existing status flow.

Which two configurations should the Consultant set up to meet this requirement?

Choose ? answers

A, Add the Status Transitions to the Technicians' Profile.

Add new Status to the Service Appointment.
Add new Status to the Service Appointment.
Add new status to Status Transitions.
Add new status to Status Transitions.
Add new Status to the Case.
Add new Status to the Case.
Suggested answer: B, C

Explanation:

hese two configurations allow adding a new status to the existing status flow for Service Appointments, and defining which statuses can transition to or from the new status.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm&type=5

asked 23/09/2024
michael brooks
37 questions
Total 163 questions
Go to page: of 17
Search
Open VPLUS File
Convert VPLUS to PDF

Related questions

The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app. What are two reasons why the actions only display in the Salesforce mobile app? Choose 2 answers
Which three objects are associated to the Work Type? Choose 3 answers
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback. What are two ways the Consultant can meet this requirement? Choose ? answers
Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out. What should a Consultant recommend to meet this requirement?
An employee at universal container performs the role of a dispatcher and a technician How should a consultant configure the field service lightning to support this behavior?
Universal Containers (UC) normally focuses on minimizing travel. Weather can cause situations that require expedited on-site service. How should a Consultant recommend UC handle unplanned service during times of severe weather?
Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?
AW Computing uses a private record access model in the sales, support, and field service organizations. How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?
Time sheet entries can be associated to which two objects? Choose 2 answer
Which two reports should a Consultant build to track the number of parts used by a Technician during a given time period? Choose 2 answers