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Salesforce Certified Field Service Consultant Practice Test - Questions Answers, Page 10

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Ursa Major Solar tracks installed products using the Salesforce Asset object. Each individual solar panel is treated separately. To save money on service calls, many times customers will wait to have a technician come onsite until there are multiple panels that need servicing. How should the callout for multiple panels be treated in Salesforce?
Which three objects are associated to the Work Type? Choose 3 answers
Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out. What should a Consultant recommend to meet this requirement?
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book. Which solution should a Consultant recommend so the agent can meet this requirement?
Each door lock that Universal Containers (UC) sells has a unique 20 digit code. The code represents the manufacturer, production run, and production number. UC needs to track each lock. In addition to the installed locks, all Technicians carry five replacement units in their van stock, How should UC track the van stock door locks?
Northern Trail Outfitters (NTO) asks its clients for feedback on every service visit. NTO wants to dispatch the appropriate Technicians based on customer feedback. What are two ways the Consultant can meet this requirement? Choose ? answers
universal containers wants to report on the volume of products installed within a specific timeframe. Which solution should the consultant utilize to meet the requirement?
A mobile technician uses parts present in their van to complete an on-site customer installation. The technician has marked the service appointment and work order as completed. They want to record the parts used in completing the job and adjust their van stock. Where should the technician record this information?
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart. In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?
The system administrator at Ursa Major Solar creates several custom actions on the Work Order object. Field technicians report that the actions are visible while using the Salesforce mobile app but not visible in the Field Service mobile app. What are two reasons why the actions only display in the Salesforce mobile app? Choose 2 answers

Question 91

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Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.

What should a Consultant recommend to control their Technicians' view?

A.
Page Layouts
A.
Page Layouts
Answers
B.
Mini-Page Layouts
B.
Mini-Page Layouts
Answers
C.
Field Sets
C.
Field Sets
Answers
D.
Visualforce Pages
D.
Visualforce Pages
Answers
Suggested answer: C

Explanation:

Field Sets allow controlling which fields are displayed on the Work Order and Service Appointment cards in the Salesforce Field Service mobile app.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_fields.htm&type=5

Question 92

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Universal Containers has customers who have previously negotiated pricing on some products.

Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?

A.
Create customer-specific Price Books and add all products as Price Book Entries.
A.
Create customer-specific Price Books and add all products as Price Book Entries.
Answers
B.
Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
B.
Utilize a custom Global Price Book and add price-negotiated products as Price Book Entries.
Answers
C.
Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
C.
Create customer-specific Price Books and add only price-negotiated products as Price Book Entries.
Answers
D.
Utilize a custom Global Price Book and add all products as Price Book Entries.
D.
Utilize a custom Global Price Book and add all products as Price Book Entries.
Answers
Suggested answer: C

Explanation:

This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_price_books.htm&type=5

Question 93

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Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many

Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service

Appointment is set to Low in the Field Service Settings.

Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A.
Most service appointments have the same priority.
A.
Most service appointments have the same priority.
Answers
B.
The Scheduling Policy Used field is blank.
B.
The Scheduling Policy Used field is blank.
Answers
C.
The scheduling policy is producing too many candidates that qualify for each Service Appointment.
C.
The scheduling policy is producing too many candidates that qualify for each Service Appointment.
Answers
D.
The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
D.
The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.
Answers
Suggested answer: C, D

Explanation:

These two conditions would make the optimizer run slower and leave many Service Appointments unscheduled, as it would have to evaluate too many possible scenarios and combinations.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_run_time.htm&type=5

Question 94

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Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.

What should a Consultant recommend to accurately record the required work?

A.
Work Orders with Service Appointments
A.
Work Orders with Service Appointments
Answers
B.
Work Orders with Work Order Line Items
B.
Work Orders with Work Order Line Items
Answers
C.
Service Appointments and Service Appointment Line Items
C.
Service Appointments and Service Appointment Line Items
Answers
D.
Work Orders with Products Consumed
D.
Work Orders with Products Consumed
Answers
Suggested answer: B

Explanation:

This option allows recording the required work for each component separately, and tracking the status and progress of each Work Order Line Item.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

Question 95

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A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.

Which Scheduling Policy should the Dispatcher use?

A.
Emergency
A.
Emergency
Answers
B.
High Intensity
B.
High Intensity
Answers
C.
Soft Boundaries
C.
Soft Boundaries
Answers
D.
Customer First
D.
Customer First
Answers
Suggested answer: D

Explanation:

This scheduling policy prioritizes customer service preferences over other factors, such as travel time or resource availability.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies.htm&type=5

Question 96

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The Org-Wide Default sharing for a Service Appointment is set to Private.

If the Service Appointment is cancelled, which users will have visibility to the record?

A.
Owner of Service Appointment and members of User Territory
A.
Owner of Service Appointment and members of User Territory
Answers
B.
Assigned Resources, Owner of Service Appointment and members of Service Territory
B.
Assigned Resources, Owner of Service Appointment and members of Service Territory
Answers
C.
Assigned Resources, Qwner of Service Appointment and members of User Territory
C.
Assigned Resources, Qwner of Service Appointment and members of User Territory
Answers
D.
Owner of Service Appointment and members of Service Territory
D.
Owner of Service Appointment and members of Service Territory
Answers
Suggested answer: B

Explanation:

This option reflects the sharing rules for Service Appointments, which grant access to the assigned resources, the owner of the record, and the members of the service territory associated with the record.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_sharing_rules.htm&type=5

Question 97

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Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.

What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?

A.
Build a Workflow Rule.
A.
Build a Workflow Rule.
Answers
B.
Create an Apex Trigger.
B.
Create an Apex Trigger.
Answers
C.
Enable Drip feed Dispatch.
C.
Enable Drip feed Dispatch.
Answers
D.
Configure an Auto Dispatch Scheduled Job.
D.
Configure an Auto Dispatch Scheduled Job.
Answers
Suggested answer: C

Explanation:

This option allows automatically dispatching a certain number of Service Appointments to a technician after they complete their current one, based on a predefined criteria.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatch.htm&type=5

Question 98

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Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.

How should the Consultant meet this requirement?

A.
Add Products to the Products Required Related List on the Asset object.
A.
Add Products to the Products Required Related List on the Asset object.
Answers
B.
Add Products to the Work Order Products Related List on the Asset object.
B.
Add Products to the Work Order Products Related List on the Asset object.
Answers
C.
Add Products to the Products Required Related List on the Work Type object.
C.
Add Products to the Products Required Related List on the Work Type object.
Answers
D.
Add Products to the Work Order Products Related List on the Work Type object.
D.
Add Products to the Work Order Products Related List on the Work Type object.
Answers
Suggested answer: C

Explanation:

This option allows automatically associating certain products to Work Orders based on the work type selected, and generating Work Order Line Items for those products.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5

Question 99

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Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.

Once a replacement has been made, where can the Asset Relationships be viewed?

A.
Only the Primary Assets related list on the Asset object
A.
Only the Primary Assets related list on the Asset object
Answers
B.
Only the Primary Assets related list on the Work Order object
B.
Only the Primary Assets related list on the Work Order object
Answers
C.
Both the Primary Assets and Related Assets related lists on the Work Order object
C.
Both the Primary Assets and Related Assets related lists on the Work Order object
Answers
D.
Both the Primary Assets and Related Assets related lists on the Asset object
D.
Both the Primary Assets and Related Assets related lists on the Asset object
Answers
Suggested answer: D

Explanation:

This option allows viewing the asset relationships on the Asset object, where the primary asset is the parent asset and the related assets are the child assets.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships.htm&type=5

Question 100

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Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to the existing status flow.

Which two configurations should the Consultant set up to meet this requirement?

Choose ? answers

A, Add the Status Transitions to the Technicians' Profile.

A.
Add new Status to the Service Appointment.
A.
Add new Status to the Service Appointment.
Answers
B.
Add new status to Status Transitions.
B.
Add new status to Status Transitions.
Answers
C.
Add new Status to the Case.
C.
Add new Status to the Case.
Answers
Suggested answer: B, C

Explanation:

hese two configurations allow adding a new status to the existing status flow for Service Appointments, and defining which statuses can transition to or from the new status.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm&type=5

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