Salesforce Certified Field Service Consultant Practice Test - Questions Answers, Page 10
List of questions
Question 91
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Universal Containers wants to limit their Technicians' view of Work Orders and Service Appointments in the Salesforce Field Service mobile app.
What should a Consultant recommend to control their Technicians' view?
Explanation:
Field Sets allow controlling which fields are displayed on the Work Order and Service Appointment cards in the Salesforce Field Service mobile app.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_fields.htm&type=5
Question 92
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Universal Containers has customers who have previously negotiated pricing on some products.
Which Price Book structure should a Consultant recommend when considering the implications of pricing on Work Orders?
Explanation:
This option allows applying different prices for the same product based on the customer agreement, and avoids duplicating products that have standard prices.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_price_books.htm&type=5
Question 93
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Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many
Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service
Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers
Explanation:
These two conditions would make the optimizer run slower and leave many Service Appointments unscheduled, as it would have to evaluate too many possible scenarios and combinations.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_run_time.htm&type=5
Question 94
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Universal Containers sells widgets with multiple components. Based on a problem reported by a customer, one or more of the components need to be replaced.
What should a Consultant recommend to accurately record the required work?
Explanation:
This option allows recording the required work for each component separately, and tracking the status and progress of each Work Order Line Item.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5
Question 95
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A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?
Explanation:
This scheduling policy prioritizes customer service preferences over other factors, such as travel time or resource availability.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_scheduling_policies.htm&type=5
Question 96
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The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?
Explanation:
This option reflects the sharing rules for Service Appointments, which grant access to the assigned resources, the owner of the record, and the members of the service territory associated with the record.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_sharing_rules.htm&type=5
Question 97
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Northern Trail Outfitters (NTO) wants to automatically dispatch a Technician's next two Service Appointments after the Technician completes their current Service Appointment. NTO wants to be consistent across all of the Service Territories and control the number of Service Appointments that are pushed to the Technician.
What automated processing should the Consultant configure upon Work Order completion to dispatch the next two Appointments?
Explanation:
This option allows automatically dispatching a certain number of Service Appointments to a technician after they complete their current one, based on a predefined criteria.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_drip_feed_dispatch.htm&type=5
Question 98
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Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?
Explanation:
This option allows automatically associating certain products to Work Orders based on the work type selected, and generating Work Order Line Items for those products.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_types.htm&type=5
Question 99
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Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly from within the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?
Explanation:
This option allows viewing the asset relationships on the Asset object, where the primary asset is the parent asset and the related assets are the child assets.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships.htm&type=5
Question 100
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Universal Containers (UC) schedules jobs that require multiple steps when on-site. UC wants to add a new status to the existing status flow.
Which two configurations should the Consultant set up to meet this requirement?
Choose ? answers
A, Add the Status Transitions to the Technicians' Profile.
Explanation:
hese two configurations allow adding a new status to the existing status flow for Service Appointments, and defining which statuses can transition to or from the new status.
Reference: https://help.salesforce.com/s/articleView?id=sf.fs_status_transitions.htm&type=5
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