Salesforce Certified Field Service Consultant Practice Test - Questions Answers, Page 11

This option allows visualizing the planned travel route for a technician on a map, based on the street-level directions and traffic conditions.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_street_level_routing.htm&type=5

This option allows tracking the required work for each machine separately, and scheduling a service appointment for each work order line item.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.htm&type=5

Creating a new Service Appointment on the original Work Order is the best option because it will allow Universal Containers to track the work that was done on the initial visit and the work that needs to be done on the return visit. Rescheduling the Service Appointment for the new date is also a good option because it will allow Universal Containers to track the date and time of the return visit.

The other two options are not as good because they will not allow Universal Containers to track the work that was done on the initial visit. Creating a new Work Order and Service Appointment would create a new record for the return visit, which would not be linked to the original Work Order. Rescheduling the Work Order for the new date would reschedule the entire Work Order, including the initial visit, which would not be accurate.

This option allows booking appointments, creating work orders, and viewing work types and work rules, which are the tasks that call center agents are responsible for.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_permission_sets.htm&type=5

These two objects are required when configuring an optimization job, as they define the scope and the criteria for the optimization process.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_optimizer_overview.htm&type=5

This option allows capturing the required information on the work order and updating the related case and service appointment records using a flow.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_mobile_quick_actions.htm&type=5

These two considerations impact the scheduled timeframe of multi-day work, as they affect the availability and capacity of the resource assigned to the work.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_multi_day_work.htm&type=5

These two applications allow viewing all of the absence records at once, as they support displaying related lists on objects such as service resources or service territories.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_absences_overview.htm&type=5

These two ways allow dispatching the appropriate technicians based on customer feedback, as they allow defining which resources are preferred or avoided by customers or accounts.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_resource_preferences.htm&type=5