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Salesforce Certified Field Service Consultant Practice Test - Questions Answers, Page 4

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Question 31

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universal container UC want to track the asset lifecycle when equipment has

been snapped out

What should a consultant recommend to meet this requirement?

Add the field history tracking related list to the assets page and configure the asset relationships object
Add the field history tracking related list to the assets page and configure the asset relationships object
Add the related asset related list to the asset page and configure the product request object
Add the related asset related list to the asset page and configure the product request object
Add the related asset related list to the asset page and configure the asset relationships object
Add the related asset related list to the asset page and configure the asset relationships object
Add the field history tracking related list to the asset page and configure the product request object
Add the field history tracking related list to the asset page and configure the product request object
Suggested answer: C
Explanation:

The asset relationships object is used to track when equipment has been swapped out by creating parent-child relationships between assets. Adding the related asset related list to the asset page allows viewing and creating asset relationships from an asset record. Adding the field history tracking related list to the asset page would track field changes on an asset, but not asset relationships. Adding the product request related list to the asset page would allow requesting products from inventory for an asset, but not tracking asset relationships.

Reference: https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships_overview.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships_create.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.htm&type=5

asked 23/09/2024
AARON MCCOMBS
54 questions

Question 32

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Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

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Question 33

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A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

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Question 34

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Universal containers plans to deploy field service lightning to 100 external

contractors. There are 75 contractors who need access to work

Orders assets mobile app, and chatter. the remaining 25 contractors are paid a

commission on sales of containers and need to schedule resources.

Which license types and quantities should the consultant recommend?

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Question 35

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Universal containers has a large volume of cancellations occurring on their Work Orders. The COO wants to manage Work Order cancellations and subsequent follow-ups. Which two options should a Consultant recommend? Choose 2 answers.

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Question 36

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Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated

Which two items should the consultant consider?

Choose 2 answers

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Question 37

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Time sheet entries can be associated to which two objects? Choose 2 answer

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Question 38

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An extreme whether situation impacts both the volume of work and number of

available resources at universal container

Which approach should a consultant recommend to realign available resources with?

open work?

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Question 39

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universal containers wants to report on the volume of products installed within a

specific timeframe.

Which solution should the consultant utilize to meet the requirement?

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Question 40

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Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.

What should a Consultant utilize to meet this requirement

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