The Salesforce Admin wants to make it easier for call center agents to complete some common tasks by setting up flows and launch them from the Retail Banking Console. What does the Admin have to keep in mind when setting up Flows?

To use Financial Services Cloud Flows, you'll need the Financial Services Managed Package installed m the org and the Financial Services Cloud a permission set assigned to the user.

Flows can be used to provide step-by-step guidance for address changes, without the need for then agent to navigate to different screens.

To open. edit, or create a Flow in Flow Builder, the user needs the Run Flows permission.

To use Financial Services Cloud Flows, you'll need the Financial Services Managed Package installed m the org and the Financial Services Cloud a permission set assigned to the user.

To use a Flow, a user must have access to the underlying object and its field

What benefits do Flows for Financial Services Cloud offer to support customer onboarding? (Choose Two)

Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to * navigate to different screens.

Flows enable customers to schedule appointments via customer communities, motxie apps. or websites.

Flows enable customers to schedule appointments via customer communities, mobile apps. or websites.

Flows provide step-by-step guidance for common service requests, such as change of address, or change of beneficiary, without the need to * navigate to different screens.

Flows systematically capture and visualize important customer Life Events to drive more personalized and need-based engagements.

Flows enable customers to book appointments with the nght specialist at the right time and place through self-service scheduling

Flows enable customers to schedule appointments via customer communities, motxie apps. or websites.

The Salesforce Admin at Lake Tahoe Bank is implementing Financial Services Cloud and wants to roll up customer data at the client and group levels. What functionality can Rollup By Lookup (RBL) provide for this requirement?

An RBL rule displays summary calculations of financial account information, such as account balances.

When you edit a financial account record or primary Group membership, the Rollup By Lookup (RBL) configuration updates the corresponding RBL summaries at the client and Group levels.

Rollup By Lookup (RBL) displays associated records for Financial Accounts. Financial Goals, and Opportunities.

RBL calculations can not be disabled when importing data into your Salesforce org.

An RBL rule displays summary calculations of financial account information, such as account balances.

When you edit a financial account record or primary Group membership, the Rollup By Lookup (RBL) configuration updates the corresponding RBL summaries at the client and Group levels.

Rollups for multiple joint owners are not supported

Rollup By Lookup (RBL) displays associated records for Financial Accounts. Financial Goals, and Opportunities.

Rachel is the primary member of the Adams household hired a new attorney. What type of relationship should the Wealth Advisor create in Financial Services Cloud for Rachel and her attorney before assigning the reciprocal role of 'Attorney'?

Create a Contact-Contact Relationships between the primary member of the Adams Household and the attorney.

Create an Account-Contact relationship between the Adams Household and the attorney.

Create an Account-Account relationship between the Adams Household and the attorney

Create a Contact-Contact Relationships between the primary member of the Adams Household and the attorney.

Create an Account-Account Relationship between the Addams Family Trust and the attorney.

Lake Tahoe Bank branch manager Sue Barry wants to encourage all Personal Bankers to use Action Plans to capture repeatable tasks and automate the task sequences, improving collaboration and productivity. Which three of the following statements about Action Plans are true?

When you work with Action Plans, you first create Action Plan Templates

Action Plans make it easy to create reports and dashboards, so you can monitor progress and ensure compliance

Action Plans can be used to automatically assign task owners and deadlines for specific client engagements

When you work with Action Plans, you first create Action Plan Templates

Action Plans require a monthly license fee per user

Action Plans can be used to schedule appointments with the Bankers

Action Plans make it easy to create reports and dashboards, so you can monitor progress and ensure compliance

Action Plans can be used to automatically assign task owners and deadlines for specific client engagements

What step is required to give users access to the Financial Services Cloud Commercial Banking features?

Assign permission sets to give users access to the Commercial Banking Console Lightning app.

Update Industries Settings to give users access to the Commercial Banking Console Lightning app.

Assign permission sets to give users access to the Commercial Banking Console Lightning app.

Update the user profiles to give users access to Financial Services Cloud objects

Install the Commercial Banking Managed Package

Permission set licenses incrementally entitle users to access features that are not included in their user licenses. Which three Permission Set Licenses give users access to Financial Services Cloud features?

Financial Services Cloud Standard

Lake Tahoe Bank wants their customer reps to be able to see client records such as Person Accounts, but want to restrict access to Financial Accounts to protect the privacy of their clients. Which two steps can an admin take to ensure that all users see Person Accounts, but only specific users can view Financial Accounts?

Grant users access to the Financial Account object with permission set

Change Organization-wide Defaults (OWD) sharing on the 'Financial Accounts* object to Private'.

Grant users access to the Financial Account object with permission set

Change Organization-wide Defaults (OWD) sharing on the 'Financial Accounts* object to Private'.

Change Organization-wide Defaults (OWD) sharing on the 'Person Accounts' object to 'Controlled by Parent.

Change Organization-wide Defaults (OWD) shanng on the 'Financial Accounts' object to Public Read/Write'.

How can the Salesforce Admin change the configuration to summarize Financial Goals at the household level?

Update the selection in 'Activities & Objects to Roll Up' to indude Financial Goals

Add a custom Rollup By Lookup (RBL) rule.

Financial Goals can not be summarized at the household level.

Create a formula field and add it to the Account page layout

Update the selection in 'Activities & Objects to Roll Up' to indude Financial Goals

A client has called their Financial Advisor to open an Education Savings Account for their first child. What 2 steps should the Financial Advisor take in the Financial Services Cloud App to capture that information?

Create a Life Event for the birth of the child and a Referral for the Education Savings Account

Create a Life Event for the birth of the child and a Financial Goal for the Education Savings Account

Create a Life Event for the birth of the child and a Referral for the Education Savings Account

Create a case and include the target Savings amount for the Education Savings Account and relate the case to the child's Person Account.

Create a Referral for the Banker for an Education Savings Account

Create a Life Event for the birth of the child and a Financial Goal for the Education Savings Account

Create two Life Events, one for the birth of the child and one for the Education Savings Account.

How can the Salesforce Admin help agents who deal with a large number of customers on a daily basis, quickly scan the Life Events component and find the information they need without much effort?

The Admin can change the color of important life events to red.

The Admin can customize the order of life events to be set in chronological order.

The user can change the color of important life events to red.

The Admin can change the color of important life events to red.

The user can customize the order of life events to be set in chronological order

The Salesforce Admin of Lake Tahoe Bank wants to implement Financial Services Cloud using the individual object model. What are the steps to disable person accounts? (Choose Three)

Log a case with Salesforce to perform the conversion from Person Accounts to the individual model.

Remove Person Account record types from the Individual Record Type Mapper.

Assign the Individual record type to the user profiles.

Log a case with Salesforce to perform the conversion from Person Accounts to the individual model.

Assign the Person Account record type to the user profiles.

Disable the Person Account custom setting.

Remove Person Account record types from the Individual Record Type Mapper.

Assign the Individual record type to the user profiles.

The Salesforce Administrator at Lake Tahoe Bank is asked at make modifications to theSalesforce org to allow for more than one people being joint owners on a Financial Account. What will be the recommended approach to model this requirement?

Map additional owners using the Financial Account Role.

Map the primary owner and one joint owner to the Financial Account, because FSC, supports only two joint account owners.

Map additional owners using the Financial Account Role.

Map additional owners using the Actionable Relationship Center.

Create lookup fields on the Financial Account object to support additional owners

Lake Tahoe Bank is rolling out Financial Services Cloud and the VP of IT is concerned about the cost of the licenses. The System Admin recommends using restricted licenses for users that need only limited access to Financial Service Cloud features. Which Financial Services Cloud permission set license enables user access to a license with contractual restrictions for Financial Services Cloud and can be used to grant restricted access to users like Bank Tellers?

Financial Services Cloud Standard

Financial Service Cloud Extension

Lake Tahoe Bank is evaluating Financial Services Cloud to help them deliver a customer-centric view. They currently have a heavily customized Salesforce implementation with a product-centric design. Lake Tahoe Bank wants to make sure planned changes have a minimal impact on users during implementation. What is the recommended approach for implementing Financial Services Cloud at Lake Tahoe Bank?

Implement Financial Service Cloud in a new org (Green Field) and redesign business capabilities in Ihe new org.

Implement Financial Service Cloud in a Trial org and convert the Trial org to production org.

Implement Financial Service Cloud in the existing org (Brow Field).

Implement Financial Service Cloud in the existing org's Sandbox and then deploy to production org to mitigate the end-user impact

What does the Salesforce Admin have to install to provide users access to referral dashboards and reports?

The unmanaged extension package for Intelligent Need-Based Referrals and Scoring

The managed extension package for intelligent Need-Based Referrals and Scoring

Einstein Analytics for Financial Services

The unmanaged extension package for Intelligent Need-Based Referrals and Scoring

What steps does the Salesforce Administrator have to take to create a new Business Milestone Type?

Find Business Milestone using the Object Manager and add a new picklist value on the Milestone Type Field

In the Object Manager go to the Business Milestone object and create a new field using the name of the new milestone.

Find Person Life Event using the Object Manager and add a new picklist value on the Milestone Type Field.

Find Business Milestone using the Object Manager and add a new picklist value on the Milestone Type Field

In the Lightning Page Editor add the new Milestone Type to the Life Events & Business Milestones Lightning component

Where should a Salesforce Administrator go to add custom icons to the Life Events and Business Milestones?

Setup > Custom Code > Static Resources

Lightning Page Layout > Life Events and Business Milestones Lightning Component > Page Icon Properties

Setup > Custom Code > Static Resources

Setup > User Interface > icons > Life Events and Business Milestones

Setup > Financial Services > Icons > Life Events and Business Milestones

Planter Farm Credit Union provides loan and insurance products to farmers who operate individually as well as in collaboration with other neighboring farms & farmers. The collaboration can be seasonal or for a limited timeframe. What construct in Financial Services Cloud is most appropriate to represent such collaborative customer business operations?

Account with Record Type = Business

What should a Financial Advisor use to model the relationship between a business contact and a client that is modeled as a person account?

Contact-Contact Relationship and the Reciprocal Rote

Account-Contact Relationship and the Reciprocal Role

Which three of these statements are true for Rollup By Lookup (RBL) in Financial Services Cloud?

An RBL (Rollup By Lookup) rule displays summary calculations of financial account information, such as account balances.

The Rollup By Lookup (RBL) configuration updates the corresponding RBL summaries at the diem and group levels

Salesforce does not recommend or provide support for creation or customization of Financial Services Cloud RBL rules

An RBL (Rollup By Lookup) rule displays summary calculations of financial account information, such as account balances.

Person Accounts need to be enabled in order to use the Rollup by Lookup functionality.

The Rollup By Lookup (RBL) configuration updates the corresponding RBL summaries at the diem and group levels

Salesforce does not recommend or provide support for creation or customization of Financial Services Cloud RBL rules

RBL rules do not require a lot of processing power.

Which two statements are true about Group Membership in Financial Services Cloud?

Group Membership defines the role of the member within the Group.

With Group Membership settings you can define if a Group is the member's primary Group.

Group Membership defines the role of the member within the Group.

With Group Membership settings you can define if a Group is the member's primary Group.

With Group Membership settings you can define who is the primary and who is the secondary member within the Group.

Group Membership is modeled using the Account-Group Relationship object.

Lake Tahoe Bank has duplicate client records in their current CRM system because they come from a different systems of record. Any changes made in Salesforce should be updated in the source system. What can a Salesforce Administrator do to help bankers get a consolidated view of the individual in the Financial Services Cloud?

Leverage Financial Services Cloud Relationship Groups to link duplicate client records and create a consolidated view.

Implement deduplication rules in Salesforce and let the integration handle the updates to the source system.

Create a custom Person Account hierarchy to link duplicate client records.

Create custom components to provide a single view of the client.

Link individuals using related contacts to link duplicate client records

Lake Tahoe Bank's financial advisors are complaining that they can't see an accurate summary of their clients financial data as clients often change households. How can an Admin set up Financial Services Cloud to provide financial advisors with an accurate summary of their client's financial data?

Set clients financial data to be rolled up using Financial Services Cloud Primary Group.

Create a roll-up field on the Opportunity object to track client's Financial Account balance and display the summary amount on the Person Account object.

Set clients financial data to be rolled up using Financial Services Cloud Primary Group.

Create a custom obiect to track client's financial data

Use Process Builder to create a workflow to summarize data at the Person Account level.

Lake Tahoe Bank allows more than two owners on Financial Accounts. The Salesforce Admin wants to make sure that balances are rolled up to all joint owner's primary Households. Which 2 options does the Salesforce Admin have to accomplish this?

Create custom RBL (Rollup By Lookup) rules to rollup the joint owner balances.

Enable RBL (Rollup By Lookup) rules that rollup balances using Financial Account Role for joint owners.

Enable all RBL (Rollup By Lookup) rules to ensure the balances are rolled up to the household level.

Enable the 'Enable Rollup Summary' in custom settings

Create custom RBL (Rollup By Lookup) rules to rollup the joint owner balances.

Disable RBL (Rollup By Lookup) rules that rollup balances using joint owner on Financial Account.

Enable RBL (Rollup By Lookup) rules that rollup balances using Financial Account Role for joint owners.

To access Financial Services Cloud Lightning Components 'My Domain' must be enabled. How does the System Admin accomplish this?

Register a subdomam using the My Domain wizard and then deploy it

Open a case with Salesforce Support

Go to Custom Settings and edit the Industries Settings

Lake Tahoe Bank has branch offices in many countries around the world and they are planning to roll out Financial Services Cloud. Which of the 2 considerations does the Salesforce Admin have to keep in mind when it comes to dealing with multiple currencies?

When filtering by currency values in reports or list views, users must specify a currency ISO code, such as USO or GBP. before the value.

When multicurrency is enabled in FSC. advanced currency management is also available

For each user, the user currency must correspond to the default currency for the user's locale

The Salesforce Admin can enable or disable multiple currencies if needed

When filtering by currency values in reports or list views, users must specify a currency ISO code, such as USO or GBP. before the value.

When multicurrency is enabled in FSC. advanced currency management is also available

Lake Tahoe Bank has been using Sales Cloud to support the business to consumer (B2C) activities. The VP of IT wants a better and more flexible data model that can support his B2C Banking use cases. He is considering upgrading to Financial Services Cloud, using Person Accounts. Which 2 of these statements are true for the Financial Services Cloud Person Account Data Model?

The Person Account is a virtual object displaying data from Accounts and Contacts objects. It represents all aspects of the person and includes D data such date of birth or tax ID number.

The Person Account model uses the standard Account object to hold all of the details about a person The Account object has been extended ' with custom fields and a Person Account Record Type

Person Accounts can be merged with Business Accounts in Financial Services Cloud

To share a Person Account record the admin will need to create sharing rules Account and Contact objects

The Person Account record type can be used when a client is an agent for a broker firm that is doing business with the Financial Institution.

The Person Account is a virtual object displaying data from Accounts and Contacts objects. It represents all aspects of the person and includes D data such date of birth or tax ID number.

The Person Account model uses the standard Account object to hold all of the details about a person The Account object has been extended ' with custom fields and a Person Account Record Type

The Salesforce Admin at Lake Tahoe Bank considering implementing Financial Services Cloud. What is the best way for the Admin to access a Financial Services pre-configured org, including data and the right licenses, to learn about the product?

Request a 30-day Financial Services Cloud trial org

Request a Salesforce developer org.

Purchase one license of Financial Services Cloud and install it in a production org.

Spin up a Salesforce sandbox org.

Lake Tahoe Bank, an existing Salesforce customer, is planning to implement Financial Services Cloud. Their Salesforce Admin is considering whether to use a new Salesforce org or upgrade the existing org. Which three of the considerations below indicate that a new Salesforce org is the better choice9

The bank wants to use this project as an opportunity to retire customization

The current implementation is using a product-centric view and the bank wants to move to a customer-centric view.

Existing business capabilities and processes can be redesigned to deliver a higher business impact

The bank wants to use this project as an opportunity to retire customization

The current implementation is using a product-centric view and the bank wants to move to a customer-centric view.

Data migration is a big concern The current org has a large amount of data and the Bank wants to minimize data migration efforts.

The bank has limited redesign opportunities for business capabilities.

Existing business capabilities and processes can be redesigned to deliver a higher business impact

Lake Tahoe Bank is migrating customer records from the Individual Model to Person Accounts. Which three steps should a Data Architect take to ensure a successful migration?

Ensure Person Accounts is enabled on the org

Configure your Person Account record types m the Indrvidual Record Type Mapper.

Use a CSV field to map PersonRecordTypeld to the Person Account RecoroTypeld and use Data Loader to update Client Records

Ensure Person Accounts is enabled on the org

Configure your Person Account record types m the Indrvidual Record Type Mapper.

Enable 'Individual to Person Account Migration' in Custom Settings.

Use a CSV field to map PersonRecordTypeld to the Person Account RecoroTypeld and use Data Loader to update Client Records

Log a case with Salesforce to perform the conversion from the indrvkJual Model to Person Accounts.

Salesforce Certified Financial Services Cloud Practice Test 1

Question 1 / 40

Which two limitations should a Salesforce Administrator consider before enabling Person Accounts?

Person Accounts can be enabled and disabled only by contacting Salesforce Support

Person Accounts cannot be disabled once they were enabled

Creating a client record via Salesforce Inbox is not supported.

AppExchange packages will not work if Person Accounts are enabled

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Salesforce Certified Financial Services Cloud Practice Test 1

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Salesforce Certified Financial Services Cloud Practice Tests

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