What capability included in the Financial Services Cloud license can assist bankers in focusing on the most promising referrals?

Intelligent Need-Based Referrals and Scoring

Einstein Referral Scoring for Financial Services Cloud

Lake Tahoe Bank branch manager is asking the Salesforce Administrator for improvements in Salesforce to speed up Loan Approval Processing. The Salesforce Admin is considering using Action Plans. Which 3 process improvements can be delivered using Action Plans?

Action Plans create repeatable tasks and automate the task sequences when executed

When you create an action plan from a template for a specific target record, items that have no assigned user are assigned to the owner of that ' target record.

Action Plans enhance collaboration and productivity by automatically assigning task owners and deadlines for specific client processes.

Action Plans create repeatable tasks and automate the task sequences when executed

When you create an action plan from a template for a specific target record, items that have no assigned user are assigned to the owner of that ' target record.

Action Plans can automatically schedule the next appointment with the Advisor.

Action Plans enhance collaboration and productivity by automatically assigning task owners and deadlines for specific client processes.

Action Plans can speed up the collection of a list of documents needed for the loan application

Lake Tahoe Bank needs to conduct periodic reviews with their customers to review credit & debit card usage, review account payables and discuss credit needs. The bank wants to ensure such activities are tracked and exceptions are reported & followed up on in a timely manner. How can Financial Services Cloud support these requirements?

Create an Action Plan Template with associated pre-determined Tasks and automate the periodical creation of Action Plans for customer accounts.

Run a nightly process to create tasks and assign them to account owners for follow-ups

Train account owners to create required tasks periodically and set due dates for tracking.

Use Lightning Scheduler to periodically schedule tasks for account owners.

Create an Action Plan Template with associated pre-determined Tasks and automate the periodical creation of Action Plans for customer accounts.

A commercial loan due diligence process is handled by multiple individuals at Lake Tahoe Bank. Lake Tahoe Bank wants an easy way for managers to distribute the work, to understand the % completion of the due diligence process per client and report on the performance of the department to show possible bottlenecks. What FSC feature can Lake Tahoe Bank use to track this process?

Apex Tnggers on the task object

Jen, the Financial Advisor at Lake Tahoe Wealth Management Company wants to modify a published Action Plan to support an additional task she needs in order to complete an annual review for a client. How should Jen do this?

Use the Action Plan item feature to add an additional task to a published Action Plan.

Use the 'task creator' tool to create a new task and associate with the existing Action Plan

Contact her Salesforce Administrator and get her to make the change to the Action Plan for her.

Use the Action Plan item feature to add an additional task to a published Action Plan.

Create an independent Task not related to original Action Plan

Which three things must an admin keep in mind when creating Action Plan Templates'5

When you create an Action Plan from a template for a specific target record, the plan creator can choose whether the date calculation is based on calendar or working days.

An Action Plan is a run-time instance of the template that allows you to automate the sequence of the tasks you defined in the template.

When you create an Action Plan from a template for a specific target record, item deadlines are calculated using the start date and date offset ' defined in the Action Plan Template

When creating Action Plan Templates with the Ul. you can designate a plan owner different from the plan creator.

When you create an Action Plan from a template for a specific target record, the plan creator can choose whether the date calculation is based on calendar or working days.

An Action Plan is a run-time instance of the template that allows you to automate the sequence of the tasks you defined in the template.

When you create an Action Plan from a template for a specific target record, item deadlines are calculated using the start date and date offset ' defined in the Action Plan Template

The Action Plan Template permission set must be added to all users that want to use Action Plans.

A System Administrator has received a note from one of the portfolio managers that the Actionable Relationship Center (ARC) is not visible when the portfolio manager was trying to set up relationships between two accounts. The portfolio manager has also mentioned that other colleagues in the same role have access to it and are able to use it to manage their customer's relationships. What is a possible cause for this?

The portfolio manager has not been given the permissions that enable users to view and manage ARC

The portfolio manager does not have access to the Lightning page that has the ARC component added

The portfolio manager does not have access to the account records that he is trying to create for.

The ARC Component has not been added to the page layout

Scott Adams is opening a joint savings account with his mom, Rachel Adams. Rachel Adams is the primary member of the Adams Household. Personal Banker Hank Burton wants to make sure that Scott's data is rolling up to the Adams Household. How can the Banker accomplish this?

Make the Adams Household Scott's primary Group and edit tie Activities & Objects to Roll Up.

Add Scon as a Related Contact to the Adams Household.

Make the Adams Household Scotts pnmary Group and make Scott the pnmary member

Disable the Primary Group setting fof Scon on the Adams Household

Lake Tahoe Bank would like to capture their commercial customers in FSC. A commercial customer can be owned by multiple groups. How can Lake Tahoe Bank SF Admin configure FSC to capture and display commercial customer and its parent company ? (3 correct answers)

Add the Business record type to the Group record type mapper

Leverage Groups to capture the majority owner and Account hierarchy to capture minority owner

Link multiple owners to the business entity as a Group

Add the Business record type to the Group record type mapper

Capture the majority owner as parent account using Account hierarchy

Leverage Groups to capture the majority owner and Account hierarchy to capture minority owner

Enable Relationship Group Hierarchy in Custom Metadata

Link multiple owners to the business entity as a Group

The Salesforce Admin of Lake Tahoe Wealth Management Company needs to update an existing, published Action Plan Template to accommodate a change in the firm's annual client review process. What steps should the Admin take to make that change?

Clone the existing Action Plan Template and make any necessary changes on the new Action Plan Template.

Edit the published Action Plan Template directly.

Set the Action Plan Template to ''Inactive'' and then make changes to the template, as necessary.

Clone the existing Action Plan Template and make any necessary changes on the new Action Plan Template.

Our Personal Banker Hank Burton is learning to use Action Plans to ensure compliance in the client onboarding process. Where can Hank see Action Plan Tasks? (2 options)

Hank will be able to see the Action Plan tasks on the related list of the Account page layout.

Hank will be able to see the Action Plan Tasks assigned to him on the standard Salesforce task list.

Hank will be able to see the Action Plan tasks on the related list of the Account page layout.

Hank will be able to see the Action Plan Tasks assigned to him on the standard Salesforce task list.

Once the Action Plan is assigned, Hank can see the related Tasks on the Timeline.

Hank will be able to see the Action Plan Tasks assigned to him on his calendar.

Scott Adams calls his Personal Banker Hank Burton to apply for a loan to buy a boat. Hanks wants to refer Scott to the loan department, but the current process is manual and time-consuming. Hank is asking the bank's System Administrator to automate Referral creation in Salesforce. How can the Admin speed up and simplify Referral creation?

Use Global Action To create Referrals.

Write a trigger to create Referrals from a 'Create Referral* button.

Use the Case process and create Cases with Case Type 'Referrar'.

Use Global Action To create Referrals.

Users at Lake Bank have been creating multiple events for once in a lifetime event such as birth. What should an Administrator do to prevent users from accidentally creating more than one event of such an event type?

Create a validation rule that will stop the user if they attempt to add multiple one-time events.

Create an Apex trigger that will prevent the saving of multiple one-time events

Select the Unique checkbox on the picklist value for the Event Type field on the Person Life Event object

Remove user's ability to create one-time events

Create a validation rule that will stop the user if they attempt to add multiple one-time events.

Lake Tahoe Bank would like to reslricl their Financial Services Cloud users from viewing certain types of milestones that might be irrelevant to their customers or might cause negative sentiment. How can the Salesforce Admin implement such a requirement?

The Salesforce Admin can hide sensitive Life Events on Ihe Life Events component on the Lightning Page using the Properties pane.

The Salesforce Admin can manage sensitive Life Evenls using sharing rules.

The Salesforce Admin can hide the life Event or Business Milestone type, by removing it from the Event Type picklist.

The Salesforce Admin can hide sensitive Life Events on Ihe Life Events component on the Lightning Page using the Properties pane.

The Salesforce Admin can manage sensitive Life Events using Permission Sets.

Which three of the following statements are correct about the Actionable Relationship Center Manager (ARC)?

To enable users to see the ARC, you will need to add the component for ARC to the page layout.

ARC displays up to 5 related lists that have a configured compact layout.

The Association Type picklist controls the account-account relationship that display in the ARC.

To enable users to see the ARC, you will need to add the component for ARC to the page layout.

ARC displays up to 5 related lists that have a configured compact layout.

ARC is certified to work with Person Accounts and Individual Accounts.

The Salesforce Admin has to create a permission set for granting access to the ARC -- FSC Lightning component.

The Association Type picklist controls the account-account relationship that display in the ARC.

Salesforce provides a robust set of automation features to help save time and resources. For example, a system administrator can use Flow Builder to automate most of an organization's repetitive business processes.Which use case is a suitable fit for Flow Builder?

Collect input from internal users with a form placed on a Lightning page cKlaunched by a button.

Coordinate multiple flows and assign them to multiple teams or individuals.

Suggest offers and actions to users that are tailored to meet an organization's unique business criteria.

Collect input from internal users with a form placed on a Lightning page cKlaunched by a button.

Perform an operation for more records than schedule-triggered flows allow

A Bank of the Future customer calls the bank to update the address on their account. The call center agent handling the call needs to enter a new address into the system. The agent enters the new contact information using an OmniScript and then needs to generate a prefilled PDF with the new address that can be shared with the customer.Which two OmniStudio tools should a consultant recommend to generate the prefilled PDF?

OmniStudio Action Document Generation

How should developers configure customized nodes for display in Actionable Relationship Center (ARC)?

Reference the FlexCard in the Display properties of the custom ARC relationship graph.

Select Use FlexCard from the node Display tab to show the node in a FlexCar

Reference the Lightning web component in the Display properties of the custom ARC relationship graph.

Select OmniScript from the node Actions tab U^jhow the node in an OmniScript.

Reference the FlexCard in the Display properties of the custom ARC relationship graph.

A corporate investment banking associate at Cumulus Capital works with a trusted analyst to create pitch books, analyze market data, and generate reports. The banking associate is looking to capture sensitive deal information in Salesforce. They wish to share the deal information with the trusted analyst only, without giving access to Salesforce users up the management chain in the Role Hierarchy.What should a consultant do in Salesforce to build the required sharing model for sensitive deal data?

Use the Financial Deal object to capture the deal data and use restriction rules to block user access above the banking associate in the Role Hierarchy.

Use the Opportunity object to capture the deal data and use manual sharing to grant the analyst access.

Use the Financial Deal object to captu^* y^ deal data anc* use Compliant Data Sharing to grant the analyst access.

Use the Financial Deal object to capture the deal data and use restriction rules to block user access above the banking associate in the Role Hierarchy.

Use the Opportunity object to capture the deal data and use Compliant Data Sharing to grant the analyst access.

A financial services company needs to capture a new type of referral that has different required fields than what is currently configured in the org.Which three steps should the administrator take to configure Financial Services Cloud correctly based on the scenario?

Assign the record type to users.

Create a new record type Referral' on the Lead object.

Assign the record type to users.

Create a new record type Referral' on the Lead object.

Create a new referral record type mapper record.

Create a custom Referral object.

Personal Banker Hank Burton is questioning his Referral Score shown in Salesforce Financial Services Cloud. When is the Referral Score updated?

The Referral Score updated when an opportunity associated with the Referral is Closed Won

The Referral Score updated when a referral is convened to an Opportunity or closed.

The Referral Score updated when a lead is created using the referral record type.

The Referral Score updated when a referral is assigned from the queue to a user.

The Referral Score updated when an opportunity associated with the Referral is Closed Won

If a client is associated with more than one Household or Group, where will this clients records get rolled up to?

to the household selected by the advisor for record rollups.

to the household with the client's primary address

to all the parent households and groups

to the household selected by the advisor for record rollups.

to the Household where the client is the primary member

The Salesforce Administrator for Lake Tahoe Bank is receiving a report that a members Financial Account Balances are not adding up to the Financial Summary field in the related Household. Which two steps should the admin take to troubleshoot the issue?

Ensure RollUpByLookup Configuration is Active

Ensure the reported Household is the Primary Group for the member

Ensure the Primary Group flag in the Account record is checked.

Ensure RollUpByLookup Configuration is Active

Ensure a RollUpByLookup batch job is scheduled to run every 15 mins.

Ensure that the member is the Primary Member in that Household

Ensure the reported Household is the Primary Group for the member

How can the Salesforce Administrator make sure that highly sensitive Life Events or Business Milestones will not be shown until the event actually happened?

Hide the Event or Milestone on the Events & Business Milestones Lightning Component page properties.

Delete the value from the Event Type picklist on the Life Event Object or the Milestone type on the Business Milestone object

Remove the Event or Milestone from the Lightning Component in the Developer Console.

Life Events are part of the FSC managed package, therefore the Salesforce Admin must contact Salesforce Support to remove the Event from the Lightning Component.

Which of the following statements are correct when creating Financial Goals?

Users can create goals for paying down debt

Users can only create savings oriented goals.

Users require the Financial Goals permission set to works with Financial Goals

Users can associate a goal with a specific Financial Account.

Users can create goals for paying down debt

Which two statements are true for a Group in Financial Services Cloud?

Financial Services Cloud includes a group record type for households

A group is a type of account record that people and businesses can be related to through the account contact relationship object.

Financial Services Cloud includes a group record type for households

A group is a type of account record that people and businesses can be related to through the Financial Account relationship object

A group is a type of account record that people and businesses can be related to through the account contact relationship object.

Financial Services Cloud includes a group record type for businesses

What 2 considerations should the Salesforce Administrator review before implementing Flow for customer onboarding?

Use Field Level Security on Milestones

Flow for Financial Service Cloud is not available for the Individual Object Model.

Use Field Level Security on Milestones

Flow for Financial Service Cloud is not available for the Individual Object Model.

Flow Screen Input Components can only be used in Financial Service Cloud Flow Templates

The Flow users require a Flow Permission Set License.

Which setting in Action Plans helps to avoid non working hours, company holidays, and other non working days for deadline calculation?

Skip Non-Work Days for Deadlines

Skip Non-Work Days for Action Plans

Cumulus Cloud Bank must provide its customer service staff with real-time access to customer accounts, including the ability to view current transactions and balances. As a result, the bank expects a high volume of concurrent users at peak times.Which option is most suitable?

Embed custom Lightning web components on the Account and Financial Account pages, and use custom Apex to make callouts to the core system services.

Use the Data Consumption Framework to connect to the bank's middleware.

Use Salesforce Connect with External Objects to expose tables from the bank's core systems, and use custom Lightning web components to surfatKthem in the Salesforce Lightning Ul.

Use Salesforce ConnecHvith External Objects to expose tables from the bank's core systems, and use the standard user interface (Ul) components to surface the records in Salesforce Lightning Ul.

Embed custom Lightning web components on the Account and Financial Account pages, and use custom Apex to make callouts to the core system services.

During a Financial Services Cloud implementation at an insurance company, a consultant needs to design a broker data model for the broker web portal. The given requirements are:1- Brokers are treated individually, even if they are associated with the same company.2- Brokers should never have access to other brokers' data.3- Brokers can nominate their assistants to access the broker portal.4- An assistant can sometimes work for multiple brokers.Which two considerations should the consultant consider regarding the data model?

The Broker Assistant should be modeled as a Contact. Then, leverage Contact to Multiple Account features if this assistant needs to work for multiple brokers.

Brokers need to be modeled as Account and Contact individually, as each broker is a legal entity in Salesforce. Then, use a Group 1-1 Account to model their company.

The Broker Assistant should be modeled as a Contact. Then, leverage Contact to Multiple Account features if this assistant needs to work for multiple brokers.

Brokers should be modeled as Contact and the Broker company should be modeled as Account, even if they're a legal entity '-' individually.

Brokers need to be modeled as Account and Contact individually, as each broker is a legal entity in Salesforce. Then, use a Group 1-1 Account to model their company.