Cumulus Bank has implemented Compliant Data Sharing in Financial Services Cloud. Which two things happen when an opportunity record that has opportunity participants with associated share table entries is set to Private?

The share table records are deleted.

The opportunity participant records are not deleted.

The share table records are deleted.

Share table records need to be manually deleted.

All opportunity participant records are delete

The opportunity participant records are not deleted.

Which step is required to give a group of users access to a Financial Deal?

Share a financial deal record with a group by adding them as participants to the record from the Financial Deal Participants related list,

Change organization-wide defaults (OWD) sharing on the Financial Deal object to Public Read/Write.

Create a Financial Deal permission set and assign it to the users that should have access to Financial Deals.

Share a financial deal record with a group by adding them as participants to the record from the Financial Deal Participants related list,

Update Industries Settings to give users access to the Financial Dew object.

A financial services company wants to use the Financial Services Cloud Person Account data model. The company needs two Person Account record types, one to represent Individual customer and one to represent Individual independent advisors that send referrals.What should the administrator do to set up the new record types?

Configure Individual Record Type Mapper' custom metadata.

Create custom fields on the Person Account object.

Configure Individual Record Type Mapper' custom metadata.

Create a record type on the Contact object.

Enable 'Use Person Account' custom setting.

A financial services company would like its users to be able to relate two business accounts. What should the administrator configure to meet the requirement?

Update the Role picklist on the Account-Account Relationship object with new value.

Create a new Contact Reciprocal Role for the required value.

Update the Role picklist on the Account-Account Relationship object with new value.

Create a new Account Reciprocal Role for the required value.

Update the Role picklist on the Account-(?ontact Relationship object with new value.

How should developers configure customized nodes for display in ARC?

Reference the Lightning WebComponent in the Display properties of the custom ARC relationship graph

Select Use LWC from the node Display tab to show the node in a Lightning Web Component

Reference the Lightning WebComponent in the Display properties of the custom ARC relationship graph

Select Use FlexCard from the node Display tab to show the node in a FlexCard

Reference the FlexCard in the Display properties of the custom ARC relationship graph

A banking client currently manages its onboarding process manually with paper forms. To optimize the process, the client wants to digitize and automate as much as possible. The bank wants its clients to manage the forms in a portal and leverage e-signatures for processing.Which three steps are needed to document this requirement following the discovery session?

Document the business process flows.

Understand the journey!for the multiple personas involved in the process.

Determine the best e-sigTiature solution to use.

Document the business process flows.

Design the solution using the Financial Services Cloud components.

Understand the journey!for the multiple personas involved in the process.

Determine the best e-sigTiature solution to use.

The investor relations director of a large insurance company just published a press release after the company's Quarterly Earnings Call to report about its digital transformation implementing Salesforce Financial Services Cloud (FSC).Which three value outcomes should the company's stakeholders expect?

Achieved higher CSAT & NPS scores attributed to personalized customer experiences driven by shorter waits due to decreased average case handle times and improved self-service solutions via Einstein Bots for FSC

Improved customer onboarding experiences by fast-tracking and simplifying document tracking and approvals via FSC Action Plans

Drove Advisor productivity with a daily task list, client life events, opportunities, and aggregated household information directly from D the FSC HomeT\e

Achieved higher CSAT & NPS scores attributed to personalized customer experiences driven by shorter waits due to decreased average case handle times and improved self-service solutions via Einstein Bots for FSC

Streamlined the entire deal lifecycle with FSC. leveraging relationship maps and interaction history in business development/discovery D to accelerate pipe management and research

Improved customer onboarding experiences by fast-tracking and simplifying document tracking and approvals via FSC Action Plans

Drove Advisor productivity with a daily task list, client life events, opportunities, and aggregated household information directly from D the FSC HomeT\e

Automated claims orchestration via straight through processing workflow rules from OmniStudio with minimal human intervention from insurance adjusters or underwriters, allowing claims to be completed faster and at scale

A private equity company with only one administrator wants to upgrade Financial Services Cloud (FSC) from a Sales Cloud Unlimited Edition (UE) org. The company decided to install FSC greenfield on a new org to minimize the transfer of existing tech debt. In preparation for data migration, the administrator has been exporting backup files of the current org for a month.What should the administrator do as part of the preparation for the data migration process?

To start, the administrator can run a daily backup data export for a week, then continue to run this job weekly until they are ready for data migration.

The administrator can ask the business manager on the investment bank team to review the file directly.

After running the backup data export manually for 2 weeks, the administrator can schedule this job to run weekly every Sunday to review the file on Mondays at the start of the week for data comparisons/analysis.

As a dry run, the administrator can test this process via a data export request from the primary sandbox to the existing Sales Cloud UE org.

To start, the administrator can run a daily backup data export for a week, then continue to run this job weekly until they are ready for data migration.

Cumulus Cloud Bank needs help onboarding new customers. The business process requires updating the Know Your Customer (KYC) document checklist and performing internal tasks in a predefined order. However, during an internal audit, it was found that bankers often miss these tasks and still move to the next stage of the onboarding process.What should a consultant recommend?

Utilize Action Plan and Action INan Template.

Create an after-save trigger to generate reminder tasks.

Utilize Chatter notifications for reminders.

Utilize Action Plan and Action INan Template.

Utilize Financial Services Clouc flag Templates to flag missing items.

A consultant is working with a new customer and has gained a firm understanding of their business processes and systems in preparation for implementing Salesforce Financial Services Cloud.What should the consultant create as a deliverable for the current state business process?

An end-to-end visualjmap of the process using personas, systems, inputs, and outcomes

Word document telling the story of the process from the user's perspective

An Excel spreadsheet with steps of the process as rows, and systems and personas in columns

An end-to-end visualjmap of the process using personas, systems, inputs, and outcomes

A Powerpoint deck wftJscreenshots of the current systems and callouts to what is happening on each slide

Early in the discovery and solution meetings, it was determined that the client would primarily use out-of-the-box Financial Services Cloud (FSC) objects and components with minimal custom objects needed. In addition, it was decided that records should be private, but the managerial chain would require visibility into all their direct reports' records.Which three security settings must be set up in Salesforce to meet these requirements?

Organization-wide sharing defaults should be set to meet sharing requirements for all objects in use.

The Role Hierarchy in setup should be configured to allow for managers to automatically see records of those under them.

Custom permission sets and out-of-the-box FSC permission sets should be configured or updated and assigned to all users for the use of FSC components and field-level security.

Only Custom Profiles should be configured and assigned to all users to use FSC components and field-level security. The ^ administrator should configure custom profiles and assign them to all users

Organization-wide sharing defaults should be set to meet sharing requirements for all objects in use.

Each object sharing should be set up, explicitly sharing each user's record with the manager.

The Role Hierarchy in setup should be configured to allow for managers to automatically see records of those under them.

Custom permission sets and out-of-the-box FSC permission sets should be configured or updated and assigned to all users for the use of FSC components and field-level security.

A financial services company wants to plan ahead for designing the Financial Services Cloud (FSC) implementation. Which three activities should the implementation team prioritize during planning?

Prepare for integrations with transactional systems, external data sources, custodians, and any other platforms that the company's business relies on.

Beyond the preconfigured settings, evaluate whether they need advanced customizations.

Review the out-of-the-box capabilities and compare them to the company's current needs.

Prepare for integrations with transactional systems, external data sources, custodians, and any other platforms that the company's business relies on.

Beyond the preconfigured settings, evaluate whether they need advanced customizations.

Enable and configure person accounts in FSC, and assign users with permission set licenses.

Review the out-of-the-box capabilities and compare them to the company's current needs.

Design the modifications to fields, picklists, layouts, and othKrequired features to support business processes.

Cumulus Bank is migrating its CRM software from a legacy application to Salesforce Financial Services Cloud (FSC). The bank hired Salesforce Professional Services to configure/deploy the new Salesforce FSC org and migrate data.Which order should a consultant follow when performing the data migrations?

Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account Transactions

Individuals, then Financial Account Roles, then Financial Accounts, then Financial Account Transactions

Individuals, then Financial Accounts, then Financial Account Roles, then Financial Account Transactions

Financial Accounts, then Financial Account Roles, then Individuals, then Financial Account Transactions

Financial Accounts, then Financial Account Transactions, thenVinancial Account Roles, then Individuals

A major Japanese bank is expanding geographically and opening additional branches in Asia. As such, they hired a regional consulting firm to implement Financial Services Cloud (FSC) locally.What are the two expectations from implementing multi language features in FSC?

Bankers in Japan have been accessing FSC in Japanese, but the new bankers in China will be accessing FSC in Chinese.

In Seoul, South Korea, the branch managers will be reviewing their FSC dashboards every morning in Korean, while their colleagues in ' Shanghai, China, will be doing so in Chinese.

Referrals in Singapore and Hong Kong will be shared in English, but in Macau, referrals will be shared in Portuguese.

Bankers in Japan have been accessing FSC in Japanese, but the new bankers in China will be accessing FSC in Chinese.

In Tokyo branches, the names of the Account, Prospect & Contact are in Japanese, but the package Advisor, Personal Banker, D Relationship Manager, and Client Associate profiles are in English.

In Seoul, South Korea, the branch managers will be reviewing their FSC dashboards every morning in Korean, while their colleagues in ' Shanghai, China, will be doing so in Chinese.

In Financial Services Cloud, what is the criteria for commas and symbols to be displayed correctly on the Financial Account Summary component?

User's locale must match user's currency.

User currency must match org default currency.

Account currency must match org default currency.

User's locale must match user's currency.

User's locale and language must match user's currency.

How are identification documents, other assets, liabilities, goals, and revenue modeled, in an existing Financial Services Cloud org using the individual account model?

Assuming there are no other issues, what should happen when the administrator uploads the import file? The Attachment object is used to represent other assets, liabilities, and goals. In the individual model, these attachments are related to the Account object.

An administrator is logged in to Data Loader with their own credentials to insert new Business Account records into their Salesforce environment. They forget to specify the Account Owner field in the import file.

Assuming there are no other issues, what should happen when the administrator uploads the import file? The Attachment object is used to represent other assets, liabilities, and goals. In the individual model, these attachments are related to the Account object.

Custom obiects are used to represent other assets, liabilities, and goals. In the individual model, these objects are related to the Account oJ Nj.

Document, Note, and Attachment objects are used to represent other assets, liabilities, and goals. In the individual model, these objects are related to the person account.

Cumulus Insurance's business processes are quite complex, and steps in the process may vary depending on the information captured.Which three actions regarding functionality and features should a consultant suggest exploring to help guide Cumulus Insurance users through these processes?

Configure Dynamic Actions for Lightning pages.

Enable In-App Guidance to provide walk-throughs.

Use flows to remove the neea for complex Lightning pages.

Build custom Lightning pages that correspond to each stage of the business process.

Configure Dynamic Actions for Lightning pages.

Enable In-App Guidance to provide walk-throughs.

Use flows to remove the neea for complex Lightning pages.

Configure Dynamic Lightning pages.

A financial services company offers special deposit products for its employees. These employees have customer records in Salesforce so that they can be serviced like normal customers. Only customer service employees within a specific group should be able to see these special deposit products in Salesforce to protect the personal financial information of bank employees.How should the administrator configure sharing rules in Financial Services Cloud to meet these requirements?

Create a Financial Account sharing rule based on criteri

Create an Account sharing rule based on record owner.

Create Account sharing rules based on criteria.

Create a Financial Account sharing rule based on record owner.

Create a Financial Account sharing rule based on criteri

One administrator user at a financial services company needs to help management build reports and gain insights into business performance by including branch management reportable objects.Which two considerations should the administrator include when configuring the report?

Bankers with Branches with Opportunities, Accounts. Leads, and Contacts report types are available for creating reports with Branch Unit Related Records.

The reportable objects include Banker. Branch Unit, Branch Unit Related Records, and Branch Unit Customer.

Branch Unit Related Record report types have related object names including Lead, Account, and Contact but exclude Financial Account.

Bankers with Branches with Opportunities, Accounts. Leads, and Contacts report types are available for creating reports with Branch Unit Related Records.

The reportable objects include Banker. Branch Unit, Branch Unit Related Records, and Branch Unit Customer.

When Branch Unit is the primary object, the administrator can select Branch Unit Customers or Branch Unit Related Records as related objects.

A financial services company wants to track different categories of financial accounts in its org. Relationship managers must be able to see all of these financial accounts in one place on the customer's Account record page grouped by categories.Which three steps should an administrator take to configure the Financial Account object and the Account Lightning record page to meet the design?

Configure the Financial Account List components for each required category.

Create Account lookup fields on the Financial Account object to link the Financial Accounts to an Account.

Create a custom picklist on the Financial Account object to track the Typ

Add the Financial Account List component to the Account Lightning record page.

Configure the Financial Account List components for each required category.

Create Account lookup fields on the Financial Account object to link the Financial Accounts to an Account.

Create a custom picklist on the Financial Account object to track the Typ

Configure Financial Account record types to match the required categories.

A financial services company needs to add new values for how a customer can be related to a financial account. Which object/field should the administrator add new values on?

Object: Financial Account Role; Field: Role

Object: Financial Account; Field: Primary Owner

Object: Financial Account; Field: Joint Owner

Object: Account-Account Relationship; Field: Related Role

A new custom object has been created, and the records of this object will be created through integration with another system What should a consultant do to ensure the data is loading into the correct fields in Financial Services Cloud?

Utilize a field mapping file with the external system (allocation and the corresponding field in Salesforce

Create a junction object between the external system and the new customer object where the data will reside

Ensure custom metadata is configured and each custom metadata record details where the data will be sent

Use a CSV file with the data created and use Data Loader to map to the correct field

Utilize a field mapping file with the external system (allocation and the corresponding field in Salesforce

A wealth management division manages the financial assets of many wealthy clients.Which three steps should the Financial Services Cloud consultant take to offer a high level of customization to boost user productivity?

Create a Custom Field Set solely for the Wealth Managers without affecting the Investment Bankers.

Assign the Custom Field Set to the Financial Summary component.

Assign the Custom Field Set To a Lightning component.

Create a new type of person account so trust group details roll down to the beneficiaries level.

Create a Custom Field Set solely for the Wealth Managers without affecting the Investment Bankers.

Assign the Custom Field Set to the Financial Summary component.

Create and assign the Cuslhm Field Set permission set to all users.

Assign the Custom Field Set To a Lightning component.

A financial services company has found that more than two-thirds of customer onboarding processes are manually done by client specialists, consuming large amounts of time and resulting in errors in the sales process. The company contacts a consultant to learn how to leverage Financial Services Cloud features to improve the current state.What should the consultant consider from a customer onboarding perspective?

If the company struggles with the low efficiency of collecting data in questionnaires and meeting compliance with the company policies. Action Plan can be used to improve the current state.

If the company struggles with the low effi^ency of tracking required documents for its customers and creating templates for ^ checklists. Discovery Framework is recorrU^ided to improve the current state.

If the company struggles with the low efficiency of tracking required documents for its customers and creating templates for checklists, Action Plan is recommended to improve the current state.

If the company struggles with the low efficiency of collecting data in questionnaires and meeting compliance with the company policies. Discovery Framework can be used to improve the current state.

A consultant is building an agent console for an insurance company using FlexCards to provide a 360-degree view of its customers. An Integration Procedure will be used to retrieve Account, Opportunity, and Contract data. The agent wants the following information displayed:* Account information including account name, phone, and website* Active opportunities related to the Account* Active insurance policies related to the Account* The ability to view and renew policiesHow should the consultant design the FlexCards to meet these requirements?

Parent FlexCard with multiple Child Flex Cards and Card Actions

Parent FlexCard with single Child and Card Actions

Parent FlexCard with multiple Child Flex Cards and Card Actions

Parent FlexCard with multiple Cnrraren and different Card States

Parent FlexCard with single Child and multiple Card States

A regional bank is implementing Financial Services Cloud (FSC). Today, relationship managers receive email reminders 2 days, 2 weeks, and 2 months after a new customer opens their first bank account to contact the customer for feedback. In addition, the bank wants the ability for relationship managers to track and report on progress in FSC.What should the administrator do when designing the future state business process using FSC features?

When an account status is changed to 'CustomlrfVTcreate an action plan with tasks to follow up in 2 days. 2 weeks, and 2 months.

When creating an account, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.

When a lead or referral is converted, create an action plan with tasks to follow up in 2 days, 2 weeks, and 2 months.

When an account status is changed to 'CustomlrfVTcreate an action plan with tasks to follow up in 2 days. 2 weeks, and 2 months.

When an account status is changed to 'Customer', send emails to the Account Owner to follow up in 2 days, 2 weeks, and 2 months.

A retail bank is using Financial Services Cloud to support its operations. The bank has received complaints that its clients' documentation is often submitted late and when clients call, customer service agents are struggling with multiple systems to determine where the documentation is.Which solution should a consultant suggest the client explore?

The Send Documents flow for Retail Banking

A Marketing Cloud integration to manage client communications

An APEX solution to leverage the SendMail capabilities of Salesforce

Process Builder to create automatl&Socument requests for missing items

The Send Documents flow for Retail Banking

Salesforce Certified Financial Services Cloud Practice Test 3

Cumulus Insurance has created a Delegated Administrator group for its franchise users to reduce the workload on head office support staff.

Which three functions should be added to the Delegated Administrator group?

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Salesforce Certified Financial Services Cloud Practice Test 3

Question

Salesforce Certified Financial Services Cloud Practice Tests

Practice Tests