Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?

CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway

CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUB

CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway

CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

Where can the readiness for the CCE deployment be verified?

CCE Web Admin -> Deployment Settings - Inventory

CCE Web Admin -> Machines - inventory

CCE Web Admin -> Deployment Settings - Inventory

CCE Web Admin -> Infrastructure - Inventory

Which protocol is used between ICM Central Controller and IVR/CUCM PG?

Device Management Protocol (DMP)

Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?

voice gateway must be dedicated for VXML browser sessions.

Cisco Unified Border Element must be configured as media pass flow-around mode.

Cisco Unified Border Element must be configured as media pass flow-through mode.

Box-to-box Cisco Unified Border Element must be used for redundancy.

Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)

user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.

uid - For Identifying the authenticated user in the claim sent to the applications

sAMAccountName - Logon names maintained for backward compatibility

user_principal - For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.

E-Mail Address - For the Outgoing claim type

Unspecified - For the Incoming name ID format

uid - For Identifying the authenticated user in the claim sent to the applications

What must be enabled on the CUIC server for CUIC reports to show up in Finesse?

Cross Origin Resource Sharing (CORS)

What are two tasks of a PCCE initialization under Unified CCE PG? (Choose two.) A. Creates the CUCM Peripheral Gateway (PG) with the CUCM PIM.

Creates the Media Routing PG (MR PG) with three MR PIMs.

Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG.

Creates just VRU PG; VRU PIMs need to be added manually.

Creates the Media Routing PG (MR PG) with three MR PIMs.

Downloads JTAPI from the Unified Communications Manager and installs it on the Unified CCE PG.

Downloads JTAPI from the Unified Communications Manager, but manually need to be installed in the Unified CCE PG.

What are two upgrades for Common Ground? (Choose two.)

updates IP address as appropriate

updates Hostname as appropriate

updates IP address as appropriate

updates Hostname as appropriate

includes migration of windows registry

How is a call assigned to a call type in the PCCE system?

when the call terminates, and data is written to the Cisco TCD table

when the call is first post-routed from Cisco Unified Customer Voice Portal

when the call is routed to an agent

when a call-routing script hits the first Queue to Skill Group node

Which service is used to provide authorization between the Identity Provider (IdP) and application?

Active Directory Federation Services (ADFS)

What are two considerations for Active Directory (AD)? (Choose two.)

global catalogs are required at each AD site

supports multi-domain, single AD Forest topology

Remote Access Control is available for software

Read-Only Domain Controllers (RODC) are supported

global catalogs are required at each AD site

supports multi-domain, single AD Forest topology

What are two considerations for PCCE 2K installation? (Choose two.)

run Websetup after installing the software

needs ICM/CCE software installed on all ICM/CCE servers

add Router Logger after installing software

add PGs via PG setup after installing the software

run Domain Manager tool, add root, facility, and instance

run Websetup after installing the software

needs ICM/CCE software installed on all ICM/CCE servers

How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?

Call Settings-> IVR Settings->Network VRU Scripts

Route Settings -> Media Routing Domain

Route Settings -> Sip Server Groups

Desktop Settings -> Resources -> Call Variables Layout

What are two ways to deploy security certificates in CCE? (Choose two.)

Digitally signed E. Self-signed

Which three statements describe fails in the high availability of Cisco Unified Intelligent Contact Management central controller? (Choose three.) A. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.

If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.

If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.

There is no impact on call processing during a Cisco Unified ICM Logger failure.

If the private LAN fails, the Peripheral Gateways are used to help determine the active call router side of the duplex pair.

If ICM Logger side A fails, the impact of call processing is limited to ICM call router side A.

If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.

There is no impact on call processing during a Cisco Unified ICM Logger failure.

During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.

Which two validations will be completed for the PCCE production deployment model on an ESXi server? (Choose two.)

Correct RAM and CPU are being deployed.

Linux verification for containers.

The hypervisor provides enough power.

Ensure that the correct servers are on the correct sides.

Correct RAM and CPU are being deployed.

Which three features does Cisco Unified Border Element provide when CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

Silent Monitor inbound voice calls

Record calls by forking the media using build-in-bridge

Secure communication using flow around mode

Silent Monitor inbound voice calls

NAT for address hiding D Demarcation point between networks

Record calls by forking the media using build-in-bridge

Secure communication using flow around mode

Normalize SIP messages using SIP profiles

Which two certificates need to be uploaded to VOS servers for CA Signed certificate management?(Choose two.)

CA Signed Certificate from CSR Request:tomcat-trust

CA Signed Certificate from CSR Request:tomcat

CA Signed Certificate from CSR Request:tomcat-trust

Where should a trust relationship be established by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G)?

IdS to IdP and IdP to Active Directory (AD)

Cisco 500-444 Practice Test 1 - Free Online Exam Questions 1-40

Which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPSprotocol is used to access the administration console or agent desktop in Cisco Finesse? (Choosetwo.)

A.

Domain validation certificate

B.

Digital certificate

C.

Self-signed certificate

D.

Certificate authority certificate

E.

Root certificate

Cisco 500-444 Practice Test 1

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Cisco 500-444 Practice Tests

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