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Avaya 72301X Practice Test - Questions Answers

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Question 1

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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the foll

Question 2

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Which statement about Avaya Tier 2/Business Partners is true?

Question 3

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A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past. Which Discipline in

Question 4

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Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base. Which 8D Methodology discipline covers this action?

Question 5

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Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

Question 6

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Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

Question 7

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After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Question 8

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Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

Question 9

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In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve? (Choose two.)

Question 10

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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the foll

Related questions

After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

A customer reports that none of their users can IM or see each other’s presence. After troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration. Where would you go to correct this problem?

In which way can you check if the Avaya Aura® Messaging (AAM) server is using the correct certificate?

In which way can you check if the Avaya Session Border Controller (SBC) is using the correct server certificate?

To validate the initial system status of Avaya Breeze ™ with the WebRTC Snap-in, which three components should be checked? (Choose three.)

Refer to the exhibit. In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error: Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers. You check that a server has been administered under Breeze > Server Administration which shows green check under License Mode, and a System State of Denying. Which action needs to be taken to solve this problem?

What are two ways to view the ipcs.log file of an Avaya Session Border Controller for Enterprise (SBCE) High Availability (HA) system? (Choose two.)

In Avaya Aura® Messaging (AAM), which Command Line Interface command produces the same output as what is shown on the Process Status Results page in the AAM Web GUI?

Which three statements are true about Avaya Aura® Messaging (AAM)? (Choose three.)

To log on the one-X® Communicator to Avaya Aura® Presence Services server, what do you enter in the IM and Presence / Server field of the one-X® Communicator?

Question 1

Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

Clearly stated the problem.

Detailed the findings.

Clarified the problem.When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Identify a patch to fix the problem.

Update the Knowledge Management database.

Implement a solution.

Determine the cause.

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Question 2

Which statement about Avaya Tier 2/Business Partners is true?

They immediately escalate to Tier 3 as issue is encountered.

They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.

They isolate issue, resolve issue then escalate to Tier 3 for corrective action.

They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.

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Question 3

A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.

Which Discipline in 8D Methodology describes the action of the Network Administrator?

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Question 4

Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.

Which 8D Methodology discipline covers this action?

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Question 5

Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

It is eight steps that guarantee a logical way to isolate an issue.

It is eight steps that ensure a faster time to resolution.

It is eight steps used to guarantee systems are operational after an implementation.

It is eight steps that define how to escalate third-party integration issues.

It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.

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Question 6

Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

when the customer issue is not service affecting

when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution

when the issue for the customer is intermittent

when the issue is a common one resolved through an upgrade

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Question 7

After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

Discipline 5 – Implement a Work-around

Discipline 5 – Implement Corrective Actions

Discipline 5 – Choose Corrective Actions

Discipline 5 – Prevent Recurrences

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Question 8

Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

Business Partners

Avaya Tier 2

Third Party Support

Avaya Tier 3

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Question 9

In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve?

(Choose two.)

Try actions that bypass the issue, like creating a work-around for temporary restoral of service.

Capture potential triggers.

Evaluate systems and components.

Develop immediate controlled actions to isolate the problem.

Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.

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Question 10

Clearly stated the problem.

Detailed the findings.

Clarified the problem.When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?

Install a patch to fix the problem.

Praise individuals for contribution.

Implement a solution.

Update the Knowledge Management database.

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Total 95 questions

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