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After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?
You are troubleshooting an IM and Presence problem, and discover all application processes are not running on the Avaya Breeze ™ platform. How can the application processes be started?
A customer reports that none of their users can IM or see each other’s presence. After troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration. Where would you go to correct this problem?
You are troubleshooting a TLS link down message between Avaya Aura® Session Manager (SM) and Avaya Session Border Controller for Enterprise (SBCE). Tracing on SM and SBCE reveals a Fatal Error Unknown CA message being sent by SBCE when it receives the Server Identity certificate from SM. To solve this problem, which two actions need to be completed? (Choose two.)
In which way can you check if the Avaya Aura® Messaging (AAM) server is using the correct certificate?
Refer to the exhibit. In the Cluster Administration screen of a PresenceServices cluster, when you try to change the cluster state to Accept New Service, you receive the error: Servers that are not in License Restricted mode assigned to the cluster are below the Minimum number of required servers. You check that a server has been administered under Breeze > Server Administration which shows green check under License Mode, and a System State of Denying. Which action needs to be taken to solve this problem?
What are two ways to view the ipcs.log file of an Avaya Session Border Controller for Enterprise (SBCE) High Availability (HA) system? (Choose two.)
Which types of certificates can be verified from the Avaya Aura® Application Enablement Services (AES) web console?
After a new implementation the customer began to experience dropped calls and an ‘all lines busy’ error condition. The carrier confirmed their service was operational and all lines tested came back good. After contacting Avaya, support confirmed there were more calls being presented than the telephone switch could handle. Which pre-implementation step was omitted?
A customer called in stating that none of their users can IM or see each other’s Presence. After troubleshooting you discover that default gateway of the Avaya Breeze ™ SM100 has the wrong IP Address in the configuration. Where would you go to correct this problem?

Question 1

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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

A.
Clearly stated the problem.
A.
Clearly stated the problem.
Answers
B.
Detailed the findings.
B.
Detailed the findings.
Answers
C.
Clarified the problem.When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
C.
Clarified the problem.When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?
Answers
D.
Identify a patch to fix the problem.
D.
Identify a patch to fix the problem.
Answers
E.
Update the Knowledge Management database.
E.
Update the Knowledge Management database.
Answers
F.
Implement a solution.
F.
Implement a solution.
Answers
G.
Determine the cause.
G.
Determine the cause.
Answers
Suggested answer: D
asked 16/09/2024
Aubrey Oliver Jr
36 questions

Question 2

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Which statement about Avaya Tier 2/Business Partners is true?

A.
They immediately escalate to Tier 3 as issue is encountered.
A.
They immediately escalate to Tier 3 as issue is encountered.
Answers
B.
They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
B.
They describe the problem to Tier 3 in an escalation ticket and Tier 3 isolates and resolves the issue.
Answers
C.
They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
C.
They isolate issue, resolve issue then escalate to Tier 3 for corrective action.
Answers
D.
They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
D.
They isolate the issue, and if no root cause is found, escalate to Tier 3 to resolve the issue.
Answers
Suggested answer: D
asked 16/09/2024
Massimiliano Parisi
39 questions

Question 3

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A Network Administrator of a company has been made aware of a problem with the telephone system, and contacts a few colleagues who have dealt with similar problems in the past.

Which Discipline in 8D Methodology describes the action of the Network Administrator?

A.
D4
A.
D4
Answers
B.
D3
B.
D3
Answers
C.
D2
C.
D2
Answers
D.
D1
D.
D1
Answers
Suggested answer: A

Explanation:

Reference: http://www.brooks.com/my-brooks/suppliers/~/media/Files/Suppliers/Documents/5_Why_Root_Cause_Corrective_Actions.pdf

asked 16/09/2024
Derek Steven Schulte
41 questions

Question 4

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Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.

Which 8D Methodology discipline covers this action?

A.
D8
A.
D8
Answers
B.
D7
B.
D7
Answers
C.
D6
C.
D6
Answers
D.
D5
D.
D5
Answers
Suggested answer: B

Explanation:

https://qualityone.com/8d/#:~:text=The%208D%20problem%20solving%20process,similar%20problems%20in%20the%20future.

asked 16/09/2024
Jorge Andres Gutierrez
30 questions

Question 5

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Which two statements describe the 8D Troubleshooting Methodology? (Choose two.)

A.
It is eight steps that guarantee a logical way to isolate an issue.
A.
It is eight steps that guarantee a logical way to isolate an issue.
Answers
B.
It is eight steps that ensure a faster time to resolution.
B.
It is eight steps that ensure a faster time to resolution.
Answers
C.
It is eight steps used to guarantee systems are operational after an implementation.
C.
It is eight steps used to guarantee systems are operational after an implementation.
Answers
D.
It is eight steps that define how to escalate third-party integration issues.
D.
It is eight steps that define how to escalate third-party integration issues.
Answers
E.
It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.
E.
It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, and prevention for the future.
Answers
Suggested answer: A, E
asked 16/09/2024
Leon Chukwuma
30 questions

Question 6

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Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

A.
when the customer issue is not service affecting
A.
when the customer issue is not service affecting
Answers
B.
when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
B.
when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution
Answers
C.
when the issue for the customer is intermittent
C.
when the issue for the customer is intermittent
Answers
D.
when the issue is a common one resolved through an upgrade
D.
when the issue is a common one resolved through an upgrade
Answers
Suggested answer: B
asked 16/09/2024
Kelvin Ogwu
36 questions

Question 7

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After completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology, what is the next discipline to be completed?

A.
Discipline 5 – Implement a Work-around
A.
Discipline 5 – Implement a Work-around
Answers
B.
Discipline 5 – Implement Corrective Actions
B.
Discipline 5 – Implement Corrective Actions
Answers
C.
Discipline 5 – Choose Corrective Actions
C.
Discipline 5 – Choose Corrective Actions
Answers
D.
Discipline 5 – Prevent Recurrences
D.
Discipline 5 – Prevent Recurrences
Answers
Suggested answer: C

Explanation:

Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/

asked 16/09/2024
Solange Castro
32 questions

Question 8

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Who is responsible for Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?

A.
Business Partners
A.
Business Partners
Answers
B.
Avaya Tier 2
B.
Avaya Tier 2
Answers
C.
Third Party Support
C.
Third Party Support
Answers
D.
Avaya Tier 3
D.
Avaya Tier 3
Answers
Suggested answer: D
asked 16/09/2024
Sanaa CHOKIRI
45 questions

Question 9

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In the 8D Troubleshooting Methodology, which two steps does Discipline 3, Contain Interim Actions, involve?

(Choose two.)

A.
Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
A.
Try actions that bypass the issue, like creating a work-around for temporary restoral of service.
Answers
B.
Capture potential triggers.
B.
Capture potential triggers.
Answers
C.
Evaluate systems and components.
C.
Evaluate systems and components.
Answers
D.
Develop immediate controlled actions to isolate the problem.
D.
Develop immediate controlled actions to isolate the problem.
Answers
E.
Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.
E.
Develop a hypothesis based on the outcome of the various controlled actions and the system’s reactions.
Answers
Suggested answer: C, D

Explanation:

Reference: http://asq.org/learn-about-quality/eight-disciplines-8d/

asked 16/09/2024
Eli Thompson
33 questions

Question 10

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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.

A.
Clearly stated the problem.
A.
Clearly stated the problem.
Answers
B.
Detailed the findings.
B.
Detailed the findings.
Answers
C.
Clarified the problem.When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?
C.
Clarified the problem.When they receive the trouble ticket, what is the next step in ADM that Avaya Tier 3 support will perform?
Answers
D.
Install a patch to fix the problem.
D.
Install a patch to fix the problem.
Answers
E.
Praise individuals for contribution.
E.
Praise individuals for contribution.
Answers
F.
Implement a solution.
F.
Implement a solution.
Answers
G.
Update the Knowledge Management database.
G.
Update the Knowledge Management database.
Answers
Suggested answer: C
asked 16/09/2024
Ankur Patel
42 questions
Total 95 questions
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