What happens when the glide.knowman.allow_edit_global_articles system property is enabled ?

Users in global can check out and edit global articles

Users from any domain with a knowledge admin role and can check out and edit global articles

Users with admin rights from global domain can check out and edit global articles

Any user from a domain other than the global domain can check out and edit global articles

A System Administrator wants to setup their domain hierarchy in a new instance, which practice should they follow when creating the structure?

A domain heirarchy 3-5 layers deep that allows for use of contains if needed and contains a defualt domain

Using Service Offerings in the domain hierarchy

A domain heirarchy 3-5 layers deep that allows for use of contains if needed and does not contain a defualt domain

Having a totally flat domain heirarchy with no TOP domain

Adding several domain layers below TOP before getting to the customer domain

What is the best practice regarding User Criteria and Shared Knowledge Bases?

Knowledge bases and User criteria should be defined in the parent domain so that they can be visible in a child domain

Knowledge bases and User criteria should be defined in Global

Knowledge bases and User criteria should be defined in the company domain

Knowledge bases and User criteria should be defined in the parent domain so that they can be visible in a child domain

Knowledge bases and User criteria should be defined in the service provider domain

Given a parent and child domain, explain data accessibility between domains.

The parent users can access all child data

The parent users can access all child data, but cannot access domains contained in the child domain

Both parent and child users can access each others data

The parent users can access all child data

The child users can access all parent data

The parent users can access all child data, but cannot access domains contained in the child domain

ServiceNow CIS-SP Practice Test 2 - Free Online Exam Prep & Questions

A Service Provider Incident Manager wants to create a 'Plan Definition' for Task Communication Management for a specific customer domain when a major incident is accepted on-behalf of that specific domain. In what domain should they create the definition?

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ServiceNow CIS-SP Practice Test 2

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