Fishbone diagrams would help a service organization determine:

the source of a quality-of-service issue.

the proper level of service for a customer segment.

the source of a quality-of-service issue.

differences in the performance of employees.

the decomposition of customer return rates with seasonality.

In a make-to-order (MTO) environment, inputs to sales and operations planning (S&0P) should include the:

projected backlog of customer orders.

work-in-process (WIP) inventory.

available-to-promise (ATP) data.

When developing a quantitative model to support sales and operations planning (S&OP), which of the following statements is most true?

Aggregation will be necessary to develop an appropriate model.

It is necessary to capture all of the detail in order to create a useful model.

Aggregation will be necessary to develop an appropriate model.

Clear objectives are not necessary to begin the modeling process.

A minimal level of effort is required to develop a model.

Which of the following observations in a manufacturing plant best illustrates the poka-yoke technique of process design?

A part attribute defines correct orientation.

The number of types of fasteners is reduced from 25 to 5.

Customized containers hold mixed sets of parts.

A part attribute defines correct orientation.

Which of the following situations is most likely to occur when using a push system?

Work centers receive work even if capacity is not available.

Work centers are scheduled using finite capacity planning.

Work centers operate using decentralized control.

Work centers signal previous work centers when they are ready for more work.

To successfully empower individuals to drive change, an organization should:

ensure everyone can clearly articulate the business's vision and strategy.

conduct thorough training programs for all levels of employees.

align performance appraisals with the business's vision.

establish and track broad change metrics on a quarterly basis.

An advantage of adopting a capacity-leading strategy is that:

there is sufficient capacity to meet demand.

there is sufficient demand to consume capacity.

all demand is satisfied, and profit is maximized.

overcapacity problems are minimized.

In an assemble-to-order (ATO) environment, option overplanning is used to:

address uncertainty in the product mix.

verify appropriate inventory levels,

A firm produces a moderate variety of products to stock in a single plant. The plant is organized in a functional layout with some work cells. Which of the following indicators most appropriately would be used to evaluate the effectiveness of the detailed capacity planning processes?

Change in level of work-in-process (WIP) inventory

Units of output per direct labor hour

Change in level of work-in-process (WIP) inventory

Percentage of master schedule attained

Level of finished goods inventory

Marketing has requested a significant change in the mix for a product family. The requested change falls between the demand and the planning time fences. The most appropriate action by the master scheduler is to:

forward the request to senior management.

check the availability of required material.

Collaborative planning, forecasting, and replenishment (CPFR) typically would be most effective for a:

regional headquarters for a large home improvement retailer.

distributor with a few major customers and many smaller customers.

manufacturer that sells directly to a large number of firms.

regional headquarters for a large home improvement retailer.

company that has a large number of geographically dispersed suppliers.

In the sales and operations planning (S&0P) process in a repetitive manufacturing environment, the resulting operations plan for a product family could be stated in terms of which of the following outputs?

Number of products planned for shipment

Value of products to be produced

Number of products planned for shipment

What is the main negative effect of changing the due dates of open orders?

It leads to 'nervousness' in the schedule.

The schedule information becomes inaccurate.

The customer service level decreases.

It leads to 'nervousness' in the schedule.

The schedule does not support demand.

When designing a production cell, which of the following items would be the most important consideration?

The flow of materials into the cell and sequencing of operations to minimize total cycle time

The unit per hour requirement for the production cell to meet the sales forecast

The flow of materials into the cell and sequencing of operations to minimize total cycle time

The output rate for the first operation and move time after the last workstation

The take time requirement for each operator to meet the monthly production goals of the plant

Which of the following approaches should first be considered as part of process improvement?

Making better use of existing resources

Hiring more skilled people to perform the job

Making better use of existing resources

Buying better and faster equipment

Applying stricter quality control

Which of the following planning modules considers the longest-range planning goals?

Capacity requirements planning (CRP)

Rough-cut capacity planning (RCCP)

The planned channels of inventory disbursement from one or more sources to field warehouses are known as:

logistics data interchange (LDI).

Which of the following approaches is most effective in communicating operational performance?

Visual control boards at several locations

Reviewing conformance to schedule

Visual control boards at several locations

Monthly meetings with employees

'We have observed the inventory system does not handle plastic parts well.' What should be added to the problem statement to make it more useful?

Measurements that help describe the problem

Guidance to which problem-solving tools should be used

Criteria for selecting the improvement team

Description of who is responsible for the problem

APICS CPIM-Part-2 Practice Test 4 - Free Online Exam Prep & Questions

Which of the following risk management strategies assumes that losses in one part of the supply chain will be offset by gains in another?

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APICS CPIM-Part-2 Practice Test 4

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