When used for business analysis, what does a process model show?

A graphical representation of a business process or workflow and its related sub-processes.

The cost differences between how a customer currently does something and how they would like to do something.

The detailed job description of the work to be performed by an individual.

An informal, detailed, description of a software system feature derived from an end user's perspective.

At a recent Board Meeting the Directors of an office fitting company ratified the company's mission as:To meet or undercut all our competitors' prices'Which of the following is MOST LIKELY to be the company's vision?

To offer the best value office fitting service

To reduce the cost of office fitting by 5%.

To increase the company's market share.

To be the premier office fitting company

John has been working on a business case for opening up the overseas market to new products He has been asked to document the risks What SHOULD he do to ensure they are appropriately recorded? Select the TWO that apply

Identify an owner for each risk

Document the source of each risk

Identify an owner for each risk

Provide justification or each countermeasure identified

Impact assessment of each countermeasure identified

The management of a chain of hotels has decided that one of its critical success factors (CSF) is to 'provide excellent customer service' The below measures have been suggested.Which THREE of these are appropriate key performance indicators (KPIs) for the CSF 'provide excellent customer service'?

The number of customers who complain.

The percentage of customers who join the hotel loyalty scheme

The percentage of customers who return

The number of customers who make use of their in-room mini bar

The percentage of customers who use the leisure facilities

The number of customers who complain.

The percentage of customers who join the hotel loyalty scheme

The percentage of customers who return

Which of the following is a KEY principle of Business Analysis?

Understand the symptoms of the problem being defined.

Focus on requirements definition only.

Integrate IT changes together with project requirements to improve efficiency.

IT services has commissioned a new desktop PC replacement project that has been funded and running for three months, with a fully-engaged sponsor and programme manager appointedThe head of IT services has not been involved beyond the initial project start-up interviews and has not attended any of the project meetingsWhat position on the power interest and does the head of IT services currently occupy?

High power or influence but low interest

Some power and influence and some interest

High power or influence and high interest

Low power and influence but high interest

A business analyst is reviewing the stakeholder management strategy for a high profile Human Resources (HR) project Following an organisational restructure, Harvey's role has changed from Director of Operations to Director of HR and he has inherited sponsorship of the project Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored.Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly, for when the project started and secondly now that his role has changed?

Watch, Constant active management

Keep informed; Constant active management

Ignore, Constant active management

Watch, Constant active management

Constant active management, keep informed

Halliday Holdings is embarking on a programme to improve its customer experience On joining the programme. Natasha wants to gain an understanding of how its current brand is perceivedWhich would be the BEST source of information for Natasha?

The company's organisational structure

The company's complaints procedures

On joining a new company. Sara spent time reviewing the company's organisation chart She was particularly interested in the sponsor of the project she is joiningWhat is Sara LIKELY to have learnt about the sponsor from this? Select the TWO that apply

Their position in the company hierarchy

The scope of their responsibilities

Their preferred management style

Which of the following statements about prototyping as an investigation technique are FALSE? (Select Two)

Suitable for waterfall requirements elicitation.

Only suitable for Agile project environments.

Suitable for waterfall requirements elicitation.

Allows an analyst to confirm their understanding of requirements.

Only suitable for Agile project environments.

Enables the elicitation of usability requirements.

Which of the following options BEST describes the characteristics of a T-Shaped professional?

The crossbar of the T-shape represents having a good level of skills across many areas, and deep level of skills in a specialism.

T-shaped professional has a deep level of skills in many areas.

The crossbar of the T-shape represents having a good level of skills across many areas, and deep level of skills in a specialism.

AT-Shaped professional possess a deep understanding in a given area and leads a team of people in other areas.

In requirements management, what is change control?

A process to manage changes to requirements.

A process to control version numbering.

A process to manage changes to requirements.

A process to ensure that changes cannot be made.

On a business process model, how are hand-offs represented?

By the process flow crossing from one swimlane to another.

By process flow lines crossing each other

By a task spanning multiple swimlanes.

By the process flow crossing from one swimlane to another.

Which drawback of Waterfall is addressed in Agile methodology?

Agile development addresses the inflexibility of waterfall as it pertains to changing requirements.

The agile methodology addresses the inherent uncertainty in cost associated with waterfall.

Agile development addresses the inflexibility of waterfall as it pertains to changing requirements.

The agile methodology captures all requirements at the start of a project to reduce risks typically experienced in waterfall.

Agile development requires stake holders to agree to the scope of the project before the work begins, reducing uncertainty in the design.

Which of the following is a goal of all workshops?

Creating mind maps and process models.

What does the position of stakeholders on a power/interest grid represent?

Where the stakeholders actually are at a point in time.

Where the stakeholders will be after the proposed change.

Where the stakeholders should be.

Where the stakeholders actually are at a point in time.

Where the stakeholders believe they should be.

Which of the following lists only includes stakeholders shown on the stakeholder wheel?

Competitors, Customers, Partners

Regulators, Compliance, Owners.

Competitors, Customers, Partners

Competitors, Consumers, Providers.

Contractors, Partners, Suppliers.

Which of the following BEST describes the purpose of a change strategy?

Achieving the transition between current state and future state.

Ensuring the simplest way for transition.

Ensuring the quickest way for transition.

Achieving the transition between current state and future state.

Mapping the alternative options.

What is the first step in the gap analysis process?

Assemble representations of existing situation.

Consider possible actions to address the gaps.

Compare representations of the existing and target situations.

Which elements are included in a CARDI log?

Costs, Assumptions, Risks, Dependencies, Issues.

Constraints, Assumptions, Risks, Dependencies, Issues.

Constraints, Assumptions, Risks, Dependencies, Identification.

Constraints, Actions, Risks, Dependencies, Issues.

Costs, Assumptions, Risks, Dependencies, Issues.

Which statement in relation to the role of the business analyst in the Business Change Lifecycle is TRUE?

A business analyst can be involved at every stage in the lifecycle.

The business analyst is involved more heavily during the implementation stage of the lifecycle than any other stage.

The business analyst would not be involved in the realisation stage of the lifecycle.

Business analysis does not take place in the alignment stage of a business change.

Which statement in relation to the Requirements Engineering (RE) Framework is TRUE?

It shows five iterative stages that a business analyst needs to carry out to establish the requirements.

It is only suitable for use with waterfall projects.

It shows five iterative stages that a business analyst needs to carry out to establish the requirements.

Using the Requirements Engineering Framework does not help to define requirements.

It shows steps in the requirements engineering process that a business analyst must follow sequentially.

Which of the following statements about the scenario analysis investigation technique is FALSE?

Helps prepare the scripts that will be used to test the delivered solution.

Provides a broad view of the business area under investigation.

Provides a basis for developing subsequent prototypes.

Helps identify tacit knowledge used in business practice.

Helps prepare the scripts that will be used to test the delivered solution.

Which of the following statements is FALSE in relation to the hierarchy of requirements?

The requirements hierarchy shows the order in which requirements should be developed.

The requirements hierarchy enables detailed requirements to be linked to the business need.

The requirements hierarchy shows the order in which requirements should be developed.

Requirements are driven by the organisation's values, strategy and objectives.

The requirements hierarchy links different requirements to each other.

What is a purpose of Agile requirements validation?

To ensure any requirements allocated to an iteration are ready to be developed

To ensure estimation for sprint planning is accurate.

To ensure any requirements added to the backlog are correct.

To ensure that requirements allocated to an iteration have been tested.

To ensure any requirements allocated to an iteration are ready to be developed

What is the PRIMARY purpose of a benefits plan?

It provides a firm basis for tracking the business benefits and managing their realisation.

It provides a firm basis for tracking the benefits of making changes to requirements.

It quantifies intangible benefits that could not be quantified when the business case was presented.

It provides a firm basis for tracking the business benefits and managing their realisation.

It is published to shareholders to show that their investment made will result in tangible benefits for the organisation.

BCS PC-BA-FBA-20 Practice Test 1 - Free Online Exam Prep & Questions

Question 1 / 40

Which of the following elements of a use case diagram is used to indicate those who expect to receive a service from the system?

Actors.

System boundaries.

Users.

Entities.

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